1. Ahmed Khairy Hassan
70 A – 8 district – group 4 – 6th
of October
Home: (+202) - 38367825 Cell: (+2010) - 20448449
E-mail: ahmedkbadr@yahoo.com
PROFILE: A self-motivated professional who especially enjoys working in a dynamic
environment where individuals are given the chance to further their business skills
and develop personally and professionally.
OBJECTIVE Seeking a challenging opportunity to obtain a position and a career path at a well-
established or multinational firm, where I can invest and using my education,
experience and personal qualifications.
WORK EXPERIENCE
02/2010-Presnt ADIB – Abou Dhabi Islamic bank (Head Office)
Team Leader – (Account Maintenance Team)
• Monitoring branches accounts transactions on daily basis.
• Notifying branches of accounts closure restrictions & the required action.
• Answer & process clients’ inquiries, requests & complaints received by phone, fax or
email.
• Direct orders to the concerned department/responsible to be processed.
• Organize appointments & send messages to Account Officers.
• Conduct Inbound & Outbound Campaigns & Surveys to develop business.
• Submit to Customer Service Supervisor any new idea to improve Client Service.
• Handle Back Office Operations.
• PIN numbers Issuance, printing & Mailing.
• Handling irregular accounts.
• Handling Minors Accounts.
• Responsible for making Incident Reports.
• Responsible for making SLAs ( Service Level Agreement )
• Responsible for preparing all MIS.
03/2005-01/2010 Credit Agricole - Egypt Bank (Head Office)
Cairo, EGYPT
Customer Service Supervisor – (Customer Information Operation & Technology)
• Handling Dormant reports for general review and monthly clean up purposes.
• Monitoring branches dormant accounts transactions on daily basis.
• Managing dormant account release based on customer's request and bank's decision.

2. • Notifying branches of accounts closure restrictions & the required action.
• Answer & process clients’ inquiries, requests & complaints received by phone, fax or
email.
• Direct orders to the concerned department/responsible to be processed.
• Organize appointments & send messages to Account Officers.
• Cross Sell Banking products & services to existing clients.
• Conduct Inbound & Outbound Campaigns & Surveys to develop business.
• Submit to Customer Service Supervisor any new idea to improve Client Service.
• Handle Back Office Operations.
07/2004–03/2005 Mobica Group for office furniture
Cairo, EGYPT
Sales Coordinator
• Promote and Sell the Company’s Products.
• Conduct out door visits and present call Reports.
• Ensure Quality of supplied orders.
• Ensure extension of Excellent Service to clients.
7/2003–9/2003 belayim Petroleum Company (Oil & Gas) Cairo, EGYPT
Accountant Trainee
7/2002–8/2002 EAB (Egyptian American Bank) Cairo, EGYPT
Accountant Trainee
EDUCATION
9/1998–6/2004 Zagazig University, Faculty of Commerce
Cairo, EGYPT
• B.Sc., Commerce
• Major: Commerce.
• Cumulative grade: Pass
TRAINING COURSES
• Maximum Impact Training (MIT), Team Building Training.
• American University Cairo (AUC) Model of United Nations (MUN)
• Representing the Indonesian delegate
• Presented country reports
• Presented an opening speech for my delegated country
• Contributed in the political and economic debates during the conference

3. • All Computer system courses Approved from YAT.
• Conversation course at THE BRITSH COUNCIL.
• Complains Course.
COMPUTER SKILLS
• Excellent in MS Word, MS Excel, MS PowerPoint, Access DB, AutoCAD
• Internet utilization, Accounting with computer, banking with computer.
LANGUAGE
• Arabic: Mother tongue.
• English: Excellent command of both spoken & written.
• French: Fair.
PERSONAL DATA
Date of Birth : September 27th 1980
Nationality : Egyptian
Marital Status : Married
Military Status : Exempted
REFERENCES
Furnished upon request