This document contains a summary of Mina Onsy Sharopeem Ghaly's personal and professional details. It includes her address in Egypt, mobile numbers, email, educational background graduating from South Valley University in accounting in 2016. It lists her language and computer skills and objectives of seeking a position as a banker. It also provides details of her work experience and training at various banks and companies from 2014 to 2016 and courses taken in IC3, Microsoft Excel, English, and human development. Her job description involves managing a customer portfolio to achieve sales and growth goals, maintaining excellent customer service, and cross-selling other bank products.

1. Mina Onsy Sharopeem Ghaly
Address: Egypt – Giza – Faysal _ el
malika St. elsnadily
Mobile : (+2) 01025034360 Mobile 2
: (+2) 01288333689
E-Mail:minaonsy2016@yahoo.com
Personal Profile
• Studied at : South Valley University Faculty of Commerce ( English section ) .
• Department : Accounting Overall Grades : Good
• Graduation Date : May / 2016
• Languages skills - Arabic : mother tongue
- English : Very good (Reading, Writing , speaking )
• Computer skills - Ability to operate different MS applications , CRM , CBS &
ICSS ViSa
• Personal Skills - Handle clients efficiently & ensure service excellence .
Key competencies & Skills
Academic Qualifications
Nationality : Egyptian
Marital Status : Single
Military service : Postponed
Age : 22 year
Objectives
I am seeking for a position as an banker in a financial institute through my skills and background
participating as a team member to achieve the bank goals.

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• Training at National Bank of Abu Dhabi from 01 / 08 / 2014 to 01 / 09 / 2014
• Training at Egypt Air company from 31 / 01 / 2016 to 25 / 02 / 2016
• Workshop Accounting training program from 27 / 02 / 2016 to 03 / 03 / 2016
• Training at isir group ( legal accounting office ) from 03 / 02 / 2016 to 30 / 05 / 2016
 Training at Credit agricole Egypt bank from 01/ 08 / 2016 to 20 / 08 /2016
 Started working at Credit agricole Egypt bank at Sales management ( cash loan
department ) from 22 / 8 / 2016
Courses
Work experience & training
• IC3 Course
• Microsoft official course : commercial excel 2013
• English course ( Intermediate level ) level 3 & 4
• Human Development
All Certificates are available at the time of demand
 JOB DESCRIBTION
• Manage a portfolio of customers achieving revenue goals , sales , services and
portfolio growth targets across a range of products and services for a specific
predefined set of customers to create a profitable durable relationship.
• Maintain a superior customer service experience including preempting issues and
proactive servicing .
• Provide the assigned portfolio of mass customers with personalized service so as to
develop close relationships , achieve maximum profitable contribution for the bank
and retain their loyalty .
• Ensure delivery of customer promise and practice brand values , continue to
maintain and improve the quality of service offered .
• UP-Sell and cross – sell other bank products and services to existing customers.
• Minimize customer attrition .
• Maintain customer contact .