The document discusses how technology is changing expectations for libraries and access to information. It notes that libraries serve to balance unequal access to information by distributing costs across the public. However, technology is disintermediating libraries as people now expect access over ownership of content. The digital divide also affects how technology impacts different groups. The document argues that libraries must adapt services to focus on access via licensing rather than owning content directly. It suggests the future of libraries involves providing services around user experiences and digital devices rather than just collections.