This document outlines a presentation about creating a 21st century learning environment in university libraries. It discusses the need to understand library users and collect user data to inform decisions. It also addresses rethinking library space and services to meet user needs and priorities. Specific topics covered include developing partnerships, adopting transparency, changing library culture, designing spaces for students and staff, and ensuring projects consider scope, budget and timeline. The overall message is that libraries must focus on users, collect meaningful data, and design spaces that achieve strategic goals.

1. Creating a 21st Century
Learning Environment
University of Tennessee at Chattanooga
ACRL Preconference - ALA Annual 2010

2. INTRODUCTIONS & GOALS

3. Theresa
Liedtka
Dean of the Library

4. Mike
Bell
Assistant Dean
&
Head of Materials
Processing

5. Virginia
Cairns
Head of Reference &
Instruction

6. Jason
Griffey
Head of Library
Information Technology

7. Andrea
Schurr
Web Technologies Librarian
& ILS Manager
(former Head of Access
Services)

8. part one

9. change the way
you do business

10. know your patrons

11. KNOW YOUR USERS

12. CHANGE YOUR PERSPECTIVE

13. PEOPLE AT THE CENTER

14. MILLENIALS

15. THEIR WORK HABITS ARE DIFFERENT

16. KNOW YOUR OWN USERS
WHAT CHARACTERISTICS MAKE THEM UNIQUE?

17. adopt transparency

18. INFORM
EVERYONE IS A STAKEHOLDER IN SUCCESS

19. WIKI
DOCUMENTATION MACHINE

20. BUILDING WIKI
ONE STOP SHOP

21. BLOG
VOICES IN THE WILDERNESS

22. FLICKR
PHOTOS FOR EVERYONE

23. PARTNERSHIPS
SOMETIMES THEY WORK

24. collect the right data

25. DATA, DATA EVERYWHERE

26. The Tools

27. library catalog
physical collection
collection usage
patrons

28. ILL SYSTEM
USAGE DATA FOR ITEMS YOU DO NOT OWN

29. DATABASES
USAGE DATA FOR ELECTRONIC COLLECTIONS

30. LIBRARY WEBSITE
USAGE DATA FOR YOUR ELECTRONIC CONNECTION TO YOUR PATRONS

31. SECURITY GATES
PATRONS IN AND OUT OF DOORS OVER TIME

32. feedback
paper & electronic
immediate response
from your patrons

33. LIBRARY SURVEY
STRUCTURED DATA COLLECTED OVER TIME

34. manual counts
last resort
collection usage for
non-barcoded items
feedback from
instructional sessions

35. FOCUS GROUPS
FORMALIZED QUALITATIVE DATA REGARDING YOUR SPACE AND SERVICES

36. combining your data
increase the power of
your data
find points of
intersection across
data sources

37. MAJORITY VS MINORITY INPUT

38. THE SQUEAKY WHEEL

39. library culture

40. CULTURE IS ATTITUDE

41. NEW LOOK
COMFY CHAIRS, MUCH MORE SEATING

42. culture is...
people
money
services
collections
PHOTO BY DAWN ENDICO - HTTP://FLIC.KR/P/2PUTC

43. CHANGING PEOPLE CULTURE
PHOTO BY LAUGHING SQUID - HTTP://FLIC.KR/P/5XJ7RN

44. SMART

45. SMART goals
Specific
Measurable
Agreed upon
Realistic
Timely
PHOTO BY TFDUESING - HTTP://FLIC.KR/P/2FERDC

46. CRAFT

47. CRAFT policies
Collaborative
Responsive
Accountable
Friendly
Transparent
PHOTO BY DRP - HTTP://FLIC.KR/P/PFN7

48. SCOPE

49. SCOPE of mission
Serve Others
Consistent
Outward
Progressive
Extra Mile
PHOTO BY AME OTOKO - HTTP://FLIC.KR/P/6GHVMJ

50. FOLLOW THE MONEY
PHOTO BY TRACY O - HTTP://FLIC.KR/P/6OVWP

51. SPREAD

52. SPREAD the budget
Stewardship
Priorities
Resourceful
Expose It
Ask the Question
Data-driven
PHOTO BY DUNCAN - HTTP://FLIC.KR/P/KS6AR

53. library culture: services
existing services &
expectations
new services
staff spaces
partnerships
PHOTO BY ...-WINK-... - HTTP://FLIC.KR/P/6AQ5IX

54. library culture:
collections
users’ expectations
delusions
today’s reality
access is king
PHOTO BY UBC LIBRARY GRAPHICS - HTTP://FLIC.KR/P/FQXZY

55. BREAK!
PHOTO BY JON.B. - HTTP://FLIC.KR/P/5BDSF8

56. part two

57. thinking about space

58. project parameters

59. ONCE UPON A TIME
PHOTO BY ANDY CASTRO - HTTP://FLIC.KR/P/6UBZCC

60. iron triangle
scope
time
budget
PHOTO BY ROMANA KLEE - HTTP://FLIC.KR/P/6VF3ZW

61. scope
authority & control
clarify & define project
expectations
be an informed
champion
write it down

62. time
develop timelines
start dates
benchmarks
end dates
note interdependent
tasks
write it down

63. budget
financial parameter
common components
develop estimates
write it down

64. people
consider all
stakeholders
form a team or teams
communicate

65. project purpose

66. you have space &
money...

67. ...now what?

68. WHAT ARE YOUR PRIORITY NEEDS?
PHOTO BY ➨ REDVERS - HTTP://FLIC.KR/P/P22RY

69. WHAT DOES IT TELL YOU?
PHOTO BY BIONICTEACHING - HTTP://FLIC.KR/P/5S5DKA

70. WHAT ARE YOU TRYING TO ACCOMPLISH?
PHOTO BY HOCKADILLY - HTTP://FLIC.KR/P/FSCQE

71. match funds & space to
your priorities

72. or

73. REVERSE THIS PROCESS
PHOTO BY WALLYG - HTTP://FLIC.KR/P/EKOVU

74. environmental parameters

75. will everything fit?
square footage?
purpose?
service points?
personnel?
patron seats?
collections?
furnishings?
technology?
other equipment?

76. FURNISHINGS

77. MORE FURNISHINGS

78. TECHNOLOGY

79. the environment
walls
floors
ceilings
doors & locks
windows & coverings
acoustics & noise
levels
electrical
voice & data
plumbing
lighting
temperature &
humidity

80. WALLS

81. FLOORS

82. CEILINGS

83. DOORS & LOCKS

84. WINDOWS & COVERINGS

85. ACOUSTICS & NOISE LEVELS

86. ELECTRICAL

87. VOICE & DATA

88. PLUMBING

89. LIGHTING

90. TEMPERATURE & HUMIDITY

91. operational parameters

92. STAFF
PHOTO BY SHAUSER - HTTP://FLIC.KR/P/718ARF

93. HOURS
PHOTO BY ZAPPOWBANG - HTTP://FLIC.KR/P/5NYCA4

94. TECHNOLOGY
PHOTO BY ANDREA IN AMSTERDAM - HTTP://FLIC.KR/P/2ZDABF

95. COLLECTIONS
PHOTO BY KAREN.TKR - HTTP://FLIC.KR/P/3GERX

96. TRAFFIC
PHOTO BY SQUIRMELIA - HTTP://FLIC.KR/P/4JBYJ2

97. SECURITY
PHOTO BY CARBONNYC - HTTP://FLIC.KR/P/4UJ6AT

98. OPENING/CLOSING
PHOTO BY BRIANARN - HTTP://FLIC.KR/P/PQYJK

99. ACTIVITY ONE: DESIGN A SPACE
PHOTO BY RIACALE - HTTP://FLIC.KR/P/4D4FRG

100. morning summary

101. LUNCH!
PHOTO BY SWAMIBU - HTTP://FLIC.KR/P/3MYUBP

102. part three

103. thinking about the
building

104. patron space

105. GATHERING & SOLO SPACES

106. GRAND CENTRAL STATION

107. CAFE

108. 24 HOURS

109. OPEN SEATING

110. LAPTOP LOUNGERS

111. LIBRARY TABLES

112. INDIVIDUAL CARRELS

113. CLASSROOMS

114. NONTRADITIONAL

115. MEETING ROOMS

116. STUDY ROOMS

117. OTHER KINDS
QUIET LOUNGES? MOBILE LOUNGES?

118. AUDITORIUM

119. WRITING CENTER

120. TUTORING CENTER

121. FOOTPRINT

122. PARTNERS

123. RADIO STATION?

124. ART STORAGE?

125. patron services

126. service desk models

127. ONE DESK, OR TWO?
PHOTO BY ELLEN FORSYTH - HTTP://FLIC.KR/P/7DZ3ZZ

128. MANAGING TRAFFIC
PHOTO BY ADAPTORPLUG - HTTP://FLIC.KR/P/7F9UHW

129. technology

130. HOW MUCH DO YOU NEED?
PHOTO BY HONDA NEWS - HTTP://FLIC.KR/P/71ZJUE

131. WHERE DO YOU NEED IT?
PHOTO BY ARS ELECTRONICA - HTTP://FLIC.KR/P/7DR9Y2

132. HOW DO YOU MANAGE IT?
PHOTO BY DEANJ - HTTP://FLIC.KR/P/4DWXXR

133. collection space

134. MEASURE. CAREFULLY.

135. WEED BEFORE YOU MOVE

136. COMPACT OR OPEN?

137. LOW SHELVES

138. DO YOU INTERFILE?

139. HOW MANY DISCREET COLLECTIONS?

140. WHAT GOES NEARBY?

141. WHAT ABOUT THESE?

142. PRIME REAL ESTATE

143. BARNES AND NOBLE CONCEPT

144. staff space

145. FINDING A BALANCE
PHOTO BY PLUS45 - HTTP://FLIC.KR/P/2U6SR4

146. Anticipating
the Future

147. GROWTH (AND THE OPPOSITE)
GROWTH
AND THE OPPOSITE

148. REVISIONING YOUR ORGANIZATION CHART
LUPTON LIBRARY STAFF SPACES ON 1974 FLOOR PLANS

149. REVISIONING YOUR ORGANIZATION CHART
LUPTON LIBRARY STAFF IN 2002

150. REVISIONING YOUR ORGANIZATION CHART
LUPTON LIBRARY STAFF IN 2010

151. REVISIONING YOUR ORGANIZATION CHART
LUPTON LIBRARY STAFF SPACES ON NEW BUILDING PLANS (2012)

152. INFORMATION TECHNOLOGY
CENTRALIZED OR DISTRIBUTED?

153. CATALOGING & ACCESS SERVICES
WHAT IS THE FUTURE?

154. INTERLIBRARY LOAN & STACKS MAINTENANCE
WHERE DO THEY LIVE?

155. COLLOCATION
IMPROVE COMMUNICATION?

156. SCATTERING OFFICES
IMPROVE SECURITY OR PATRON ACCESS?

157. DO YOU REALLY HAVE A CHOICE?

158. WHO NEEDS TO BE NEAR WHAT?

159. ACCESS & REFERENCE OFFICES
NEAR THE DESKS?

160. ACQUISITIONS, CATALOGING, STACKS, & ILL
...NEAR THE LOADING DOCK AND SERVICE ELEVATORS?

161. ADMINISTRATION, SPECIAL COLLECTIONS, ARCHIVES
FRONT & CENTER, OR HIDING IN THE BACKGROUND?

162. Information
Technology
Near anyone?

163. OFFICES VS CUBICLE FARMS

164. COMMON SPACES

165. WHAT ALL STAFF NEED WANT

166. putting it all together

167. THINKING ABOUT A BUILDING

168. importance
of architect
we <3 andy

169. NIRVANA
PHOTO BY PRAKOPE - HTTP://FLIC.KR/P/H5YVY

170. DO YOU LIKE TO DO PUZZLES?
PHOTO BY TCP909 - HTTP://FLIC.KR/P/CHWLP

171. ADJACENCIES
WHO LIVES NEAR WHAT? WHO LIVES NEAR WHOM?

172. CARD EXERCISE
SORTING YOUR NEW WORLD

173. BUILDING ESSENTIALS
CAN’T DO WITHOUT SOME BASICS

174. LEED
LEADERSHIP IN ENERGY & ENVIRONMENTAL DESIGN

175. BLUEPRINT
PHOTO BY WOLFRAM BURNER - HTTP://FLIC.KR/P/6AWV3K

176. ENTRANCE, SECURITY, ACCCESS

177. PROGRAM STATEMENT
MASTER DOCUMENT

178. BREAK!
PHOTO BY NICKWHEELEROZ - HTTP://FLIC.KR/P/4LH5EO

179. ACTIVITY TWO: DESIGN A SMALL LIBRARY
PHOTO BY LITTLEMISSPIP - HTTP://FLIC.KR/P/7TTOXU

180. LEGO LIBRARY
OUR TAKE ON THE EXERCISE

181. session wrap

182. new building

183. GROUND FLOOR
COLLECTION

184. 1ST FLOOR
CIRCULATION, MATERIALS PROCESSING, NEW BOOKS, A/V, GSA

185. 2ND FLOOR
INFORMATION COMMONS, REFERENCE, CLASSROOMS

186. 3RD FLOOR
MEDIA LAB, STUDY SPACE, PARTNER SPACES

187. 4TH FLOOR
SPECIAL COLLECTIONS, FACULTY SPACES, SOUTHERN WRITERS ROOM

188. q&a

189. thank you

190. more info
www.lib.utc.edu/building