Serbian nonprofits face significant barriers to digital transformation, including a lack of digital skills and insufficient hardware like laptops and offline storage. They prioritize improving their software security and express a desire to adopt tools like Microsoft 365, Photoshop, and Zoom more extensively. The COVID-19 crisis has catalyzed a shift towards greater reliance on digital solutions in this sector.

1. NEXT DIGITAL STEPS
THE BIGGEST BARRIERS
HARDWARE NEEDS
SECURITY PRACTICES
SOFTWARE NEEDS
SECURITY IMPROVEMENTS
These are the top 5 software categories that Serbian nonprofits intend to
start to use or use more intensively in the coming period.
Around 22 percent of surveyed nonprofits believe that the lack of digital skills
and knowledge is the most significant barrier for better and more efficient use
of technology.
Nonprofits in Serbia state that their most significant needs are laptops,
offline data storage space, and projectors.
Nonprofits mostly use various tech solutions for antivirus, backup, and firewalls.
However, they use encryption, VPN, and fraud detection solutions very rarely.
The most popular software solutions nonprofits would like to use are
Microsoft 365, Photoshop, WordPress, Zoom, and MailChimp.
For improved digital security, nonprofits believe that they need better software
in the first place, followed by better skills and knowledge within the team.
COVID-19 crisis has forced the nonprofit sector into digital transformation.
We researched how Serbian nonprofits use technology, their
security practices, and their most pressing digital needs.
Research by
NONPROFIT TECH NEEDS
in Serbia
Zoom
62.1%
Photoshop
64.1%
51.0%
40.0% 37.9%
63.4% 61.4%
Conference calls and webinars
41.4%
Project management
Databases
75.2%
Smartphones
69.0%
Resources to buy hardwareResources to buy software
22.1%
Lack of knowledge and skills
Laptop PC
81.4%
Offline storage
Projectors
Desktop PC
Access control
64.8%
Tablets
60.7%
Servers
72.4%
Cameras
Antivirus and antimalware
Supported by
Backup Firewall
9.7% 7.6%
Encryption of data Virtual private network
(VPN)
Fraud detection
21.4% 15.9%
Preventing hacks Encryption of communication
Better software Better skills Better hardware
MailChimp
49.7%
Donation/grant management
42.1%
Design
Microsoft 365
82.1%
76.6%
53.8%
44.1%
73.1%
95.2%
75.9%
71.0%
28.3%
15.9%
74.5%
62.8%
WordPress
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