Very abbreviated version of Jim's presentation to NOMMA in Feb 2012 as their keynote speaker. This presentation was about Shift Happens (Change Management).
Eric Thompson - Free Talk & Seminar Topic PromotionEric Thompson
Eric Thompson is an associate with Sandler Training and offers professional sales training and coaching. He has experience in telecommunications, advertising, marketing and landscaping. He is available to give talks and facilitate sales meetings on various topics related to sales, such as networking, overcoming procrastination, effective decision making, time management, and managing sales teams. His talks cover behavioral, attitudinal and technical sales techniques.
This document promotes a consulting challenge for small landscape and snow contractors looking to grow their business. It offers a no-obligation 30-minute consultation to discuss business challenges and how the consulting group can help overcome them and guide the company through transformation. The overall goal of the consulting group is to help build companies for a better future.
The document provides 10 recommendations for re-building NatWest bank:
1) The CEO needs to be a visionary leader who regularly communicates simple, relevant messages to connect with the entire organization.
2) The organization is too large and inefficient, so it should be divided into smaller business units with real management responsibilities to encourage experimentation and balance brand integrity.
3) Listen to customers, address problems even if it increases costs, and make long-term customer profitability the top priority to change business decisions and information.
Autotask Checklist: 10 Metrics Every IT Solutions Provider Should be TrackingAutotask
Knowledge is power. When you understand the metrics that matter most to your business, you can make better, fact-based decisions to improve your efficiency and utilization, as well as increase your overall performance and profitability.
9 Business turnaround strategies designed particularly for small businesses that do not have access to some of the clout and resources larger companies can call on.
Protecting your existing business while innovating takes more than applying Lean Startup principles in your organization. Find out about common mistakes when innovating.
The document discusses traditional sales models like direct sales teams, independent manufacturer reps, and distributors and their common issues. It then introduces SCiSOURCE as a new approach that provides small, focused, experienced, and scientifically proficient sales teams that are completely trained, tooled, and managed for a fraction of the cost of traditional models. SCiSOURCE aims to help life science firms realize their sales objectives quickly and at a lower cost than other options.
Eric Thompson - Free Talk & Seminar Topic PromotionEric Thompson
Eric Thompson is an associate with Sandler Training and offers professional sales training and coaching. He has experience in telecommunications, advertising, marketing and landscaping. He is available to give talks and facilitate sales meetings on various topics related to sales, such as networking, overcoming procrastination, effective decision making, time management, and managing sales teams. His talks cover behavioral, attitudinal and technical sales techniques.
This document promotes a consulting challenge for small landscape and snow contractors looking to grow their business. It offers a no-obligation 30-minute consultation to discuss business challenges and how the consulting group can help overcome them and guide the company through transformation. The overall goal of the consulting group is to help build companies for a better future.
The document provides 10 recommendations for re-building NatWest bank:
1) The CEO needs to be a visionary leader who regularly communicates simple, relevant messages to connect with the entire organization.
2) The organization is too large and inefficient, so it should be divided into smaller business units with real management responsibilities to encourage experimentation and balance brand integrity.
3) Listen to customers, address problems even if it increases costs, and make long-term customer profitability the top priority to change business decisions and information.
Autotask Checklist: 10 Metrics Every IT Solutions Provider Should be TrackingAutotask
Knowledge is power. When you understand the metrics that matter most to your business, you can make better, fact-based decisions to improve your efficiency and utilization, as well as increase your overall performance and profitability.
9 Business turnaround strategies designed particularly for small businesses that do not have access to some of the clout and resources larger companies can call on.
Protecting your existing business while innovating takes more than applying Lean Startup principles in your organization. Find out about common mistakes when innovating.
The document discusses traditional sales models like direct sales teams, independent manufacturer reps, and distributors and their common issues. It then introduces SCiSOURCE as a new approach that provides small, focused, experienced, and scientifically proficient sales teams that are completely trained, tooled, and managed for a fraction of the cost of traditional models. SCiSOURCE aims to help life science firms realize their sales objectives quickly and at a lower cost than other options.
This document summarizes the services of Vistage, an organization that provides peer advisory groups and executive coaching to business leaders. It offers monthly meetings with world-class speakers, executive coaching, opportunities to learn best practices from other executives, and a connected community to combat the isolation that leaders often face. Vistage has been executing this simple formula for more than 50 years in 200 cities across 16 countries.
Internal Communications Consultants helps companies improve internal communications through understanding existing problems, providing solutions, and seeing results. They conduct interviews, surveys and observations to diagnose issues like unclear emails, instructions and notices. Their solutions include training, frameworks and technology to create clearer messaging, better feedback loops and more engaged employees. Past clients report working less while achieving more, and improved understanding of organizational direction and goals.
Think like an entrepreneur achieve new levels of business successJim Ferguson
Puzzling Times is a story of change and the challenges in today's business world where the tendency is to react to short term results. The utilization of entrepreneurial thinking can offset these challenges and bring new levels of business success
Dan Kelly, Sales and Marketing Director at Corporate Rewards, argues that smaller agencies should not be overlooked and can offer significant advantages over larger agencies. Some key points made include that smaller agencies are more agile due to fewer approval layers, focus on strong personal relationships with clients, and incorporate diverse ideas due to brainstorming across all staff levels. Senior decision-makers at large companies still choose to work with top-performing smaller agencies.
While idea is important but there are some rules which a entrepreneur must adhere to while embarking on start up journey. This presentation gives insight to those start up rules
Startup Notes provides guidance on planning for startups in decades, thinking in years, working in months, and living in days. It also discusses basic startup principles from Harvard Business Review including failing fast and thinking big. The document then discusses how to build a 20 Mile March for a startup by constraining growth, preparing for risk, focusing on execution, and achieving milestones consistently over an appropriate timeline.
- The document introduces East Coast Consulting and their Business Support Program which provides small to medium business owners access to a virtual board of directors for advice and support.
- It notes that SME owners often wear many hats and lack broad business experience, specialist advisors, and formal training. As a result, they face numerous problems that seriously impact their business.
- The Business Support Program allows SME owners to access the experience of senior business professionals to help address concerns, problems, and opportunities in areas like planning, sales, finance, and more. Owners retain control while gaining ongoing support as if they had their own non-executive board of directors.
This document discusses strategic management accounting and reasons for business failure in Jaffna, Sri Lanka. It identifies that small businesses in Jaffna have not remarkably progressed and outlines factors contributing to failure, including increasing costs, lack of experience, poor financial management and monitoring, and fraud. Recommendations to reduce failure risks include accessing alternative funding sources with lower costs, implementing proper monitoring and controls, maintaining good accounting and marketing practices, and building strong customer relations.
The document discusses the importance of focusing on customers, having a clear organizational purpose, and motivating employees. It suggests that CEOs should demolish unnecessary bureaucracy, give employees purpose, power, and appreciation to get them to volunteer, and regularly ask employees for their opinions. The CEO's job is to become clients' addiction and dictate rather than follow changes in the industry.
How to Break Through No Man's Land - The Stage Where Growing Companies Get Stucknewportboardgroup
Catherine Cates presented on how growing companies get stuck in "No Man's Land" between being a small startup and large established business. In this stage, companies often see stalled growth and profits. She outlined four key areas ("M's") to focus on: 1) refining the marketing strategy and value proposition; 2) creating an economic model that can scale profitably; 3) raising capital to finance growth; and 4) professionalizing management while maintaining culture. Tools like the Inc. Navigator can help assess alignment and priorities across the leadership team. Breaking through No Man's Land requires balancing entrepreneurial vision with business maturity.
A daisy rising from my brick walkway reminded me this morning, that even in the worst environment, there is a chance for growth. But this kind of individual heroism does not portend success for Lean transformation. As an organization with the slogan “Everybody Everyday,” GBMP places a high value on Total Employee Involvement as an essential piece of continuous improvement.
Jack met with his accountant and learned his business was struggling financially and lacked proper policies and processes. He met with Harriet, an HR consultant, who explained that effective HR practices can improve a business by positively impacting sales, margins, and reducing legal risks. She advised Jack to focus on hiring smartly, creating clear policies, and implementing performance management to help employees improve. Relieved, Jack realized HR is crucial for business success, not just "fluff". Harriet then asked the reader to consider how strong their own business' HR practices are.
Here is an overview of some of the common mistakes business owners make and the things you really need to focus on for business growth and success and the rewards you really deserve. You can check out what I do at www.johnstringer.com.au.
Spotlight on Mike Corey:
This Phoenix, Arizona resident is president of Imaging Technology Solutions. Mike Corey is also an active member of his community, a husband, father of three and annual host of one of Ahwatukee's most popular "Haunted Houses" on October 31.
Decision Making can improve your career and get you promoted. As a business owner you can increase your company profitability. This short fun presentation introduces how you can get your team to make better decisions.
HCMM Inc. offers outsourced human resources, payroll, and accounting services for construction and engineering businesses. By handling these administrative tasks, HCMM allows business owners to focus on their core operations. HCMM project managers work closely with clients to review strategies for maximizing employee performance, streamlining management processes, setting goals, and improving profits. Their services provide businesses with a strong foundation of processes and procedures to run successfully without having to handle administrative tasks alone.
The Journey to Bright IDEAS has many pitfalls, obstacles, and distractions. Stay focused. Be prepared to fail but learn from it. Understand that very few people really want you to make 'shifts' in their lives. Remain committed.
Understand that something as simple as taking tuna fish and moving from a can, to a pop top, to a foil pouch shifted income upwards to over $200 million.
What if you made Shift Happen on the Journey To Bright Ideas?
This speech by Jim Feldman of Shift Happens!® was given to a group of students and recent graduates in Puerto Vallarta Mexico who are entering the hospitality industry. It was written to be a 'wake up call' to people just entering the workforce and the industry. He speaks about Shift Happens and change management, and about the real world issues they may face. It is also based of Jim's new book: Shift Happens! No Job, No Money, Now What? For more info, go to: http://www.shifthappens.com/no-job-no-money-now-what-book.html
This document summarizes the services of Vistage, an organization that provides peer advisory groups and executive coaching to business leaders. It offers monthly meetings with world-class speakers, executive coaching, opportunities to learn best practices from other executives, and a connected community to combat the isolation that leaders often face. Vistage has been executing this simple formula for more than 50 years in 200 cities across 16 countries.
Internal Communications Consultants helps companies improve internal communications through understanding existing problems, providing solutions, and seeing results. They conduct interviews, surveys and observations to diagnose issues like unclear emails, instructions and notices. Their solutions include training, frameworks and technology to create clearer messaging, better feedback loops and more engaged employees. Past clients report working less while achieving more, and improved understanding of organizational direction and goals.
Think like an entrepreneur achieve new levels of business successJim Ferguson
Puzzling Times is a story of change and the challenges in today's business world where the tendency is to react to short term results. The utilization of entrepreneurial thinking can offset these challenges and bring new levels of business success
Dan Kelly, Sales and Marketing Director at Corporate Rewards, argues that smaller agencies should not be overlooked and can offer significant advantages over larger agencies. Some key points made include that smaller agencies are more agile due to fewer approval layers, focus on strong personal relationships with clients, and incorporate diverse ideas due to brainstorming across all staff levels. Senior decision-makers at large companies still choose to work with top-performing smaller agencies.
While idea is important but there are some rules which a entrepreneur must adhere to while embarking on start up journey. This presentation gives insight to those start up rules
Startup Notes provides guidance on planning for startups in decades, thinking in years, working in months, and living in days. It also discusses basic startup principles from Harvard Business Review including failing fast and thinking big. The document then discusses how to build a 20 Mile March for a startup by constraining growth, preparing for risk, focusing on execution, and achieving milestones consistently over an appropriate timeline.
- The document introduces East Coast Consulting and their Business Support Program which provides small to medium business owners access to a virtual board of directors for advice and support.
- It notes that SME owners often wear many hats and lack broad business experience, specialist advisors, and formal training. As a result, they face numerous problems that seriously impact their business.
- The Business Support Program allows SME owners to access the experience of senior business professionals to help address concerns, problems, and opportunities in areas like planning, sales, finance, and more. Owners retain control while gaining ongoing support as if they had their own non-executive board of directors.
This document discusses strategic management accounting and reasons for business failure in Jaffna, Sri Lanka. It identifies that small businesses in Jaffna have not remarkably progressed and outlines factors contributing to failure, including increasing costs, lack of experience, poor financial management and monitoring, and fraud. Recommendations to reduce failure risks include accessing alternative funding sources with lower costs, implementing proper monitoring and controls, maintaining good accounting and marketing practices, and building strong customer relations.
The document discusses the importance of focusing on customers, having a clear organizational purpose, and motivating employees. It suggests that CEOs should demolish unnecessary bureaucracy, give employees purpose, power, and appreciation to get them to volunteer, and regularly ask employees for their opinions. The CEO's job is to become clients' addiction and dictate rather than follow changes in the industry.
How to Break Through No Man's Land - The Stage Where Growing Companies Get Stucknewportboardgroup
Catherine Cates presented on how growing companies get stuck in "No Man's Land" between being a small startup and large established business. In this stage, companies often see stalled growth and profits. She outlined four key areas ("M's") to focus on: 1) refining the marketing strategy and value proposition; 2) creating an economic model that can scale profitably; 3) raising capital to finance growth; and 4) professionalizing management while maintaining culture. Tools like the Inc. Navigator can help assess alignment and priorities across the leadership team. Breaking through No Man's Land requires balancing entrepreneurial vision with business maturity.
A daisy rising from my brick walkway reminded me this morning, that even in the worst environment, there is a chance for growth. But this kind of individual heroism does not portend success for Lean transformation. As an organization with the slogan “Everybody Everyday,” GBMP places a high value on Total Employee Involvement as an essential piece of continuous improvement.
Jack met with his accountant and learned his business was struggling financially and lacked proper policies and processes. He met with Harriet, an HR consultant, who explained that effective HR practices can improve a business by positively impacting sales, margins, and reducing legal risks. She advised Jack to focus on hiring smartly, creating clear policies, and implementing performance management to help employees improve. Relieved, Jack realized HR is crucial for business success, not just "fluff". Harriet then asked the reader to consider how strong their own business' HR practices are.
Here is an overview of some of the common mistakes business owners make and the things you really need to focus on for business growth and success and the rewards you really deserve. You can check out what I do at www.johnstringer.com.au.
Spotlight on Mike Corey:
This Phoenix, Arizona resident is president of Imaging Technology Solutions. Mike Corey is also an active member of his community, a husband, father of three and annual host of one of Ahwatukee's most popular "Haunted Houses" on October 31.
Decision Making can improve your career and get you promoted. As a business owner you can increase your company profitability. This short fun presentation introduces how you can get your team to make better decisions.
HCMM Inc. offers outsourced human resources, payroll, and accounting services for construction and engineering businesses. By handling these administrative tasks, HCMM allows business owners to focus on their core operations. HCMM project managers work closely with clients to review strategies for maximizing employee performance, streamlining management processes, setting goals, and improving profits. Their services provide businesses with a strong foundation of processes and procedures to run successfully without having to handle administrative tasks alone.
The Journey to Bright IDEAS has many pitfalls, obstacles, and distractions. Stay focused. Be prepared to fail but learn from it. Understand that very few people really want you to make 'shifts' in their lives. Remain committed.
Understand that something as simple as taking tuna fish and moving from a can, to a pop top, to a foil pouch shifted income upwards to over $200 million.
What if you made Shift Happen on the Journey To Bright Ideas?
This speech by Jim Feldman of Shift Happens!® was given to a group of students and recent graduates in Puerto Vallarta Mexico who are entering the hospitality industry. It was written to be a 'wake up call' to people just entering the workforce and the industry. He speaks about Shift Happens and change management, and about the real world issues they may face. It is also based of Jim's new book: Shift Happens! No Job, No Money, Now What? For more info, go to: http://www.shifthappens.com/no-job-no-money-now-what-book.html
Motion Picture License now available to speakersJames Feldman
If you upload or use any movie, television, or videos MPLC may provide you a license for their legitimate use. The fee is reasonable. Without a license you may be subject to stiff fines for infridgment. Don't risk it.
Marketing Thru Graphics thinks creatively and provides a wide range of marketing and graphic design services including printing, branding, advertising campaigns, and multimedia. They create boxes and put cool stuff in them.
This document describes a dream management program that has been implemented in companies to increase employee engagement. It discusses how engaged employees outnumber disengaged employees more in world-class organizations compared to average ones. The dream management program helps participants identify their dreams and develop a plan to work towards their bigger future, which increases engagement, performance, and satisfaction both personally and at work.
Innovate or die should be the sign on every CEO's office wall. Clients want new products and services. If you can't or won't provide them, Customers know they are a mouse click away from finding a replacement. It's time to balance detachment and dedication to cultivate Customer loyalty.
The document discusses how the travel industry is facing changes and challenges but also opportunities for innovation. It provides advice such as selling solutions instead of products, exceeding expectations, utilizing social media, helping travelers manage their emotions, and focusing on providing world-class service and memorable experiences. The key message is that travel providers should embrace change, stay solution-focused, and create value for their customers in order to succeed despite any obstacles.
The document provides 5 rules for starting a successful startup:
1. Do what you love to stay passionate.
2. Understand how to generate revenue and do the necessary math.
3. Develop a clear elevator pitch, identity, and messaging.
4. Commit fully to the startup by sacrificing work-life balance initially.
5. Plan for the future by considering partnerships, employees, and an exit strategy.
The document discusses various topics on the author's mind including everyone leaving, whether products delivered meet expectations, risk management and IT issues. It emphasizes the importance of understanding the customer's desired outcomes rather than just providing technology. Partners should work as a team with the customer to build trust, share a vision, understand each other's issues and manage risks cooperatively.
- The document discusses the importance of innovation, constant improvement, and a willingness to take risks and make mistakes in order to stay competitive in business. It emphasizes relentless pursuit of inefficiency and technological/innovative leaps to drive growth.
- Leadership is discussed in terms of empowering others, treating people with respect, and letting individuals and teams discover their own strengths and contributions to the organization. Trust between leaders and teams is highlighted as important for cohesion.
- A focus on customer service, continual systems improvement, and quality communication is advocated to build successful organizations centered around valuable professional services.
This document discusses the importance of innovation, design, talent acquisition, customer service, and relentless pursuit of improvement for organizations. Some key points made include:
1) Innovation and blowing up the status quo, rather than incremental changes, are necessary to stay competitive.
2) Acquiring talented people who can improve processes and create new opportunities is vital for growth.
3) Focusing on design thinking and creating memorable customer experiences that enhance the brand's positioning are important strategies.
4) Relentless pursuit of inefficiency, technological leaps, and new ways to create wealth will help organizations succeed.
Transforming Companies Through Value Creation not Value DestructionTotal CVM
Understandably, no one will want to change unless he sees a value in the change. And the Value has to be tangible and worthwhile. Value Creation is obviously a good idea for companies. Sometimes, evangelists like me forget that for most people the current situation is comfortable (they derive value from comfort). Many have bosses or Boards or company owners that demand profitability albeit short term. And if they do not deliver they run the risk of being fired (a value destruction situation for them). So there are many reasons for following the road well-travelled. My friend Jim Carras said to me: “You seem to make a big point of stakeholder value not being a good objective for companies and I fully understand your concept...................
Saying you are customer centric is easy, however, delivering a truly outstanding customer experience requires more than marketing fluff. This presentation will explore the topic of Customer Experience and what it means to your customers and your enterprise in today’s competitive landscape.
Staying In Droves: How to Win the Customer Retention Revolution (Full eBook)MaxMedia
Full version of the eBook is now available. It is suggested you use "view full screen" option.
Includes a Step-by-Step System, and 58 Ideas, Strategies, Trends, Examples and Tips to Help You Retain More Customers and Emerge Triumphant From the Recession.
How secure are your best customers? How sure are you?
Whether you realize it or not, you are in an all-out battle for your customers. A battle the likes of which hasn’t been seen in decades. Just like any army would prepare for battle, you need a plan of attack.
What if there were a system that was specifically designed to strengthen your customer relationships? Imagine a customer base so loyal that:
- Virtually no amount of pricing discounts would lure them away
- They couldn’t wait to refer their friends and associates to you
- They would forgive you when you made a mistake
Digital world and technology: Startup challenges you shouldlearn how to beatAdam Greene CPA
Startups must be ahead of the competition, and it means a major challenge for young companies, which are many, pursuing the same goals. Let’s get deeper.
Some of the real BIG Mistakes in Organizations...Nino Messaoud
The document discusses 5 common mistakes companies make regarding digital transformation.
1) Thinking their industry is safe from changes brought by digitalization. Many companies that thought this no longer exist.
2) Benchmarking only against competitors who are not changing, rather than leading changes.
3) Believing their products cannot be replaced easily, but customer requirements and alternatives are evolving rapidly.
4) Relying only on price as a competitive advantage, rather than adding value through services.
5) Not investing in educating and motivating employees, which is key to adapting to changing technologies and markets.
The conclusion emphasizes the need to question assumptions about one's business in light of rapid changes and ensure IT
Beyond the Lecture: Experiential Learning for Large GroupsInsight Experience
Think learning in ballrooms is boring? Learn how to get your participants energized in a high-context experience that gets people talking and engaging in real business issues. Learn what caused one Fortune 100 executive to state, "Wow! This was the best learning experience I've seen in 20 years" following a class of 1500 people. We'll share the 4 powerful concepts for making learning high-impact for groups of 60-2000. Insight Experience's unique large-scale simulation design engages participants with a set of real world scenarios, real time results, and both team and individual feedback.
The document discusses how attrition, or employee turnover, is a silent but significant threat to businesses. It costs businesses thousands or millions each year in lost talent, productivity, and knowledge. However, few businesses properly measure and address attrition. The document argues that businesses should focus on understanding why employees leave and keeping talent, rather than just reacting to turnover. Reducing attrition requires measuring its costs, understanding engagement levels, and transforming company culture through leadership.
industry and trade are basically the wheels that have to move in unison. but invariably there are arguments, disputes and claims. this is an attempt to find common ground.
The document outlines several challenges that businesses may face in 2019, including: maintaining integrity in an competitive global economy; effectively managing cash flow and reserves; increased competition from more selection and specialized businesses; developing effective marketing strategies; navigating a changing regulatory environment; solving problems and mitigating risks; and finding and retaining qualified staff.
1) Michael Dell revolutionized the PC industry in the 1980s by starting Dell Computer Corporation and pioneering the direct sales model, eliminating resellers to pass savings directly to customers.
2) Key to Dell's success was understanding customer needs, offering high-performance PCs at lower prices through efficient manufacturing and supply chain processes.
3) Dell continued innovating through the 1990s and 2000s by expanding product lines, global operations, and online customer services while maintaining a focus on rapid response to market changes and customer feedback.
Most small businesses fail. Thereasons are the owners lack of business skills, business experience and business planning. Learn what to do to avoid failure
Speech To Omega Scorebaord 2009 Conference 041509gnorth
The document discusses strategies for businesses to build customer loyalty during an economic downturn. It recommends focusing on customer loyalty as the highest return, lowest risk strategy. It emphasizes listening to customers, understanding their challenges, adapting to changing needs, providing value in core areas, and finding opportunities to offer unexpected help to customers in crisis to create lifelong loyalty.
Marketing Credentials Bond 007 B&T May 2009Adam Joseph
1) The document discusses the benefits and drawbacks of working for large organizations versus small startups in marketing. It notes that large organizations provide security, support and resources but internal communication can take precedence over external communication.
2) Small startups allow for more agility and immediate implementation of ideas without layers of approval. Everyone shares responsibility for success or failure.
3) The document also discusses the economic benefits of obtaining professional qualifications and membership in marketing institutes. It cites a study that found these can provide an average lifetime return of £81,000 or £71,000 respectively. The highest professional designation for Australian marketers is Certified Practicing Marketer.
Business administration involves managing the operations of a business. Administrators like the CEO, CFO, managers, and accountants work together to ensure financial stability, leadership, and productivity. Without good administration, a company would fail. While downturns present challenges like reduced sales and profits, laying off workers, administrators can take steps to weather difficulties like cutting expenses strategically while retaining important staff. How a company handles downturns demonstrates the strength of its leadership and determines future success when conditions improve.
Similar to NOMMA Shift Happens Presentation - Short (20)
Tips for Caregivers to Increase Your Patient's patience,James Feldman
Patients' satisfaction is an important indicator of the quality of care. Measuring healthcare quality and improving patient satisfaction has become increasingly prevalent, especially among healthcare providers and purchasers of healthcare.
This is mainly due to the fact that consumers are becoming increasingly more knowledgeable about healthcare.
This discussion will help the reader to assess the influence of certain demographics, socioeconomics, and health characteristics of patient satisfaction.
Our experience has shown that there is ample data from patients. For instance, many complained about the lack of attention, the lack of empathy of nurses especially at night, and the lack of information about the disease. They also complained about the excessive number of patients in the common rooms and about the poor quality of equipment.
While this is not intended to be a wide-reaching complaint there are portions of those comments that could determine the relevance of the complaints and how they impact the patients' overall perception of their caregivers.
Customer Service is the new currency. Using KPI Metrics to increase your ROIJames Feldman
Return on Ideas (ROI) is how we should measure our efforts to attract, enhance, and retain our Customers. Whether it's your external customer or your internal customer (employees) every organization faces increased challenges to provide an exceptional experience.
Telling a story is the goal of collecting relevant data and useful information. For many, they don't ask the right questions, so the answers are not applicable. This presentation is a broad discussion of how to leverage the response to the targeted issues.
There is no shortage of data. The focus should be on the relevant data that has the greatest positive impact. This presentation offers some insights into a more effective way to monetize those results.
How to become a more successful sales personJames Feldman
You and your team must master these skills if you want to see sales success. You can do everything else suggested in this presentation, but you won’t experience sales success if you don't have a process to win sales, can't lead successful sales conversations, and don't know how to grow your accounts. Learn how to become a dominant influencer.
This document contains tips and advice for sales skills and success from a presentation by James Feldman. Some of the key points discussed include finding the dominant decision maker in a buying committee, focusing on solutions rather than products, developing a follow up system, and ensuring contact information is prominently displayed. The document emphasizes avoiding common mistakes like claiming to be the best, not offering additional services to current clients, and not having a sales process.
D-A-T-I-N-G Your Customer® for nightclubs and barsJames Feldman
The most competitive differentiation for any business is Customer retention. It's all about relationships. Develop retention plans for your employees, suppliers, and of course your Customers. It costs more to obtain new ones that retain existing ones. Focus on What's In It For Them...not you.
The document provides tips and strategies for getting customers to say "YES". It emphasizes understanding customer needs and wants, focusing presentations on the benefits to the customer (WIiFM), and communicating the solution's ability to completely solve problems. It stresses developing a growth mindset and viewing failures as learning opportunities. The key is to control the conversation, seize opportunities, and create loyal customers through excellent communication skills and customer service.
Here is a useful presentation that shows the elements, the timetable, and the outcome for a well thought out integration of social media to fill your sales funnel. Use it to create your next media announcement.
The document discusses creativity and innovation. It defines creativity as developing new ideas and innovation as transforming ideas into solutions. It emphasizes that innovation must be ingrained in everyone's mindsets, including customers, and that the most important factor for sustained innovation is considering it as "business as usual" rather than an isolated act. It provides strategies for building an innovation culture and discusses challenges that can inhibit innovation.
This document contains 27 ideas for making and saving more money presented by James Feldman. The ideas include registering trademarks and logos, finding seasoned advisors, focusing on decluttering, charging accordingly based on value rather than price, being inquisitive, delegating tasks, and avoiding too much planning without action. Feldman emphasizes having a clear vision, mission and values to achieve good results and provides various tools and resources under each idea for implementation.
This document provides tips for becoming a successful networker and rock star. It emphasizes that networking has had the biggest impact on the author's personal brand and business growth. Some key tips include engaging people as individuals based on what they do and where they are, being a problem solver and resource, following up after meetings, and focusing on prospects' future needs rather than past accomplishments. The overall message is that an effective networker provides value, visibility, and credibility to others through genuine connections and relationships.
Do you suck at PowerPoint and Keynotes? This bootcamp is a compliation of proven tips, techniques, and best practices that can help you with your presentation skills.
In a sea of sameness does your organization stand out? Are you a mouse click away from losing business? It's time to be bold. Be different. Take Risks. Seize new opportunities.
Libraries are ungoing serious 'shifts' in how they are used by members. This presentation is offered as thought starters for addressing some of those 'shifts.'
Wellness check-up for your business plans should include complete mind and bo...James Feldman
As we get older most of us get an annual 'wellness' checkup.
We should do the same for our business. A body scan of all the parts, finding the point of point, what needs work, and what is working well.
Make it a point to reach out to some of your clients from the past few years. Remind them of why they did business with you. Create a meaningful memory and offer to repeat it for them. Become a valued resource and they will reward you with more business.
This presentation serves as a gentle reminder that wellness is a state of mind as well as body. Check in on both.
This document provides an overview of strategic planning and related business concepts from the perspective of James Feldman. It defines strategic planning as pulling an organization together around a single execution plan and outlines its key components. These include values, objectives, strategies, and goals. The document also discusses mission statements, marketing plans, SWOT analysis, and strategic planning processes and tips. It emphasizes the importance of understanding customers, creating value, and driving change through innovation and growth.
10 ways to engage your clients. Drawing strength from your competences. James Feldman
Is your organiztion serving your clients effectively?
AWARENESS- Are your target customers and key stakeholders aware of your brand? Is it the first one that comes to their mind?
VALUE-Do you deliver a good value for the price?
ACCESSIBILITY -Do your customers and potential customers perceive your organization to be convenient?
RELEVANT DIFFERENTIATION-Proof points. Reasons to believe. The leading edge indicator of future market share and profitability. Are your products or services different to your customer in relevant and compelling ways?
EMOTIONAL CONNECTION-Do connect with people on an emotional level?
Every organization MUST innovate to stay ahead of consumer demand and competition. Take the time to learn how to avoid Business As Usual and start to Innovate As Usual.
If you fail to plan you plan to fail. Strategic planning should be reviewed and refined at leat once a year, if not more. Most companies don't and that leads to problems, misunderstandings, poorly allocated resouces, etc. Using the S.W.O.T the strengths, weakness, opportunties, and threats are put into a more focused perspective.
We help motivate your employees, customers, and suppliers to help you reach your business objectives. For over 40 years we have worked with both small companies wanted to be bigger and large companies that wanted to maintain their market leadership. We developed player retention rewards for some of the largest casinos as well.For references please contact us at jfeldman@jfainc.com or 312 527 1111
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.pptHenry Hollis
The History of NZ 1870-1900.
Making of a Nation.
From the NZ Wars to Liberals,
Richard Seddon, George Grey,
Social Laboratory, New Zealand,
Confiscations, Kotahitanga, Kingitanga, Parliament, Suffrage, Repudiation, Economic Change, Agriculture, Gold Mining, Timber, Flax, Sheep, Dairying,
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxEduSkills OECD
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...EduSkills OECD
Andreas Schleicher, Director of Education and Skills at the OECD presents at the launch of PISA 2022 Volume III - Creative Minds, Creative Schools on 18 June 2024.
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
The chapter Lifelines of National Economy in Class 10 Geography focuses on the various modes of transportation and communication that play a vital role in the economic development of a country. These lifelines are crucial for the movement of goods, services, and people, thereby connecting different regions and promoting economic activities.
A Visual Guide to 1 Samuel | A Tale of Two HeartsSteve Thomason
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
26. some have diversified
“I build hydraulic tanks and sell
directly to my customer,
thus avoiding Cash Flow
issues associated with
being a subcontractor.”
32. the achievement of your vision resides in their
level of contentment with your solutions
33. “In D.C. area they
don’t have a big
demand for
ornamental work.
Had to layoff staff
after 30 years in
business.”
Patti Koppers
the biggest challenge is the rate of
change and resistance to it
51. Talk To Me
LinkedIn: www.linkedin.com/in/jamesfeldman
Twitter: @ShiftHappensNow
Hashtag: #shifthappens
www.shifthappens.com
Editor's Notes
Southwest, which flies more passengers per year than any other airline in the world, limits its fleet to one model of aircraft. In contrast, most organizations trip over themselves trying to keep up with the large variety of their equipment.
To establish credibility you shouldKnow the boundaries and resources of your companyListen to Your Players needsGive Attention To DetailProvide Meaningful InformationFollow Through
Channel your thoughts and efforts on solutions.Clients like you best when you are a solutions provider.Things may be changing inside NOMMA but the needfor a satisfied customer never changes.