Patients' satisfaction is an important indicator of the quality of care. Measuring healthcare quality and improving patient satisfaction has become increasingly prevalent, especially among healthcare providers and purchasers of healthcare.
This is mainly due to the fact that consumers are becoming increasingly more knowledgeable about healthcare.
This discussion will help the reader to assess the influence of certain demographics, socioeconomics, and health characteristics of patient satisfaction.
Our experience has shown that there is ample data from patients. For instance, many complained about the lack of attention, the lack of empathy of nurses especially at night, and the lack of information about the disease. They also complained about the excessive number of patients in the common rooms and about the poor quality of equipment.
While this is not intended to be a wide-reaching complaint there are portions of those comments that could determine the relevance of the complaints and how they impact the patients' overall perception of their caregivers.
Customer Service is the new currency. Using KPI Metrics to increase your ROIJames Feldman
Return on Ideas (ROI) is how we should measure our efforts to attract, enhance, and retain our Customers. Whether it's your external customer or your internal customer (employees) every organization faces increased challenges to provide an exceptional experience.
Telling a story is the goal of collecting relevant data and useful information. For many, they don't ask the right questions, so the answers are not applicable. This presentation is a broad discussion of how to leverage the response to the targeted issues.
There is no shortage of data. The focus should be on the relevant data that has the greatest positive impact. This presentation offers some insights into a more effective way to monetize those results.
How to become a more successful sales personJames Feldman
You and your team must master these skills if you want to see sales success. You can do everything else suggested in this presentation, but you won’t experience sales success if you don't have a process to win sales, can't lead successful sales conversations, and don't know how to grow your accounts. Learn how to become a dominant influencer.
80 percent of businesses hardly past their first anniversary. The rate of survival shrinks as the year go by. After ten years, only seven out of ten businesses are likely to survive.
Some of the reasons responsible for this high failure rate are factors that are avoidable. Unfortunately, many entrepreneurs ignore these factors.
This slide highlights some of the reasons why small businesses fail.
The document provides tips for managing a virtual insurance agency, including setting clear expectations for producers, tracking key metrics like closing ratios and cross-selling, and setting goals around obtaining referrals and suggestive selling of add-on products to increase income per sale. Implementing these strategies such as asking for one referral per day and suggestive selling one add-on product per policy could result in over $20,000 more income per producer annually.
Organic growth for clients - Account Management RoleAamir Abbasi
This document discusses organic growth for clients and account management. It defines organic growth as business expansion due to increasing customer base, output, or sales as opposed to mergers or acquisitions. It emphasizes the importance of prioritizing leads to organic growth through chemistry between clients and agencies. It also discusses hurdles in client-agency relationships such as agencies having a narrow focus on advertising and lost trust. Finally, it outlines early warning tripwires agencies can use to identify problems, including client and agency report cards and monitoring changes in client management.
Selling a business is a personal decision that requires time, patience, and careful planning to do correctly. It is a complex process that typically takes 6 months to a year or more to complete. Successful sellers set clear personal, business, and financial goals before putting their business on the market. Once a sale is finalized, the business is gone forever, so sellers must carefully consider the impact on their family, employees, and themselves. The process involves setting objectives, evaluating strengths and weaknesses, getting an appraisal, developing buyer criteria, identifying potential buyers, creating a business profile, negotiating cautiously, and planning a smooth transition. Maintaining momentum in negotiations is important to keep a potential deal moving forward.
The document discusses marketing strategies and the role of the product manager. It describes the key characteristics of an effective product: being acceptable and relevant to customers, affordable, available, generating awareness and a positive response through promotion, and building relationships. An important role of the product manager is to understand the product lifecycle and status, and develop appropriate strategies accordingly, such as focusing on growth for star products or defending market share for mature products. Relationship marketing and customer satisfaction are emphasized as priorities over short-term promotions.
Customer Service is the new currency. Using KPI Metrics to increase your ROIJames Feldman
Return on Ideas (ROI) is how we should measure our efforts to attract, enhance, and retain our Customers. Whether it's your external customer or your internal customer (employees) every organization faces increased challenges to provide an exceptional experience.
Telling a story is the goal of collecting relevant data and useful information. For many, they don't ask the right questions, so the answers are not applicable. This presentation is a broad discussion of how to leverage the response to the targeted issues.
There is no shortage of data. The focus should be on the relevant data that has the greatest positive impact. This presentation offers some insights into a more effective way to monetize those results.
How to become a more successful sales personJames Feldman
You and your team must master these skills if you want to see sales success. You can do everything else suggested in this presentation, but you won’t experience sales success if you don't have a process to win sales, can't lead successful sales conversations, and don't know how to grow your accounts. Learn how to become a dominant influencer.
80 percent of businesses hardly past their first anniversary. The rate of survival shrinks as the year go by. After ten years, only seven out of ten businesses are likely to survive.
Some of the reasons responsible for this high failure rate are factors that are avoidable. Unfortunately, many entrepreneurs ignore these factors.
This slide highlights some of the reasons why small businesses fail.
The document provides tips for managing a virtual insurance agency, including setting clear expectations for producers, tracking key metrics like closing ratios and cross-selling, and setting goals around obtaining referrals and suggestive selling of add-on products to increase income per sale. Implementing these strategies such as asking for one referral per day and suggestive selling one add-on product per policy could result in over $20,000 more income per producer annually.
Organic growth for clients - Account Management RoleAamir Abbasi
This document discusses organic growth for clients and account management. It defines organic growth as business expansion due to increasing customer base, output, or sales as opposed to mergers or acquisitions. It emphasizes the importance of prioritizing leads to organic growth through chemistry between clients and agencies. It also discusses hurdles in client-agency relationships such as agencies having a narrow focus on advertising and lost trust. Finally, it outlines early warning tripwires agencies can use to identify problems, including client and agency report cards and monitoring changes in client management.
Selling a business is a personal decision that requires time, patience, and careful planning to do correctly. It is a complex process that typically takes 6 months to a year or more to complete. Successful sellers set clear personal, business, and financial goals before putting their business on the market. Once a sale is finalized, the business is gone forever, so sellers must carefully consider the impact on their family, employees, and themselves. The process involves setting objectives, evaluating strengths and weaknesses, getting an appraisal, developing buyer criteria, identifying potential buyers, creating a business profile, negotiating cautiously, and planning a smooth transition. Maintaining momentum in negotiations is important to keep a potential deal moving forward.
The document discusses marketing strategies and the role of the product manager. It describes the key characteristics of an effective product: being acceptable and relevant to customers, affordable, available, generating awareness and a positive response through promotion, and building relationships. An important role of the product manager is to understand the product lifecycle and status, and develop appropriate strategies accordingly, such as focusing on growth for star products or defending market share for mature products. Relationship marketing and customer satisfaction are emphasized as priorities over short-term promotions.
This document discusses strategies for increasing customer loyalty and retention. It emphasizes the importance of making customers feel valued through personal attention to their needs and feedback. Specific recommendations include regularly checking in with customers, addressing complaints respectfully, finding ways to surprise and delight customers with unexpected gestures, and strengthening relationships to prevent losses to competitors. The overall message is that customers will remain loyal when they feel a company genuinely cares about providing an exceptional experience.
Dan Steinman's presentation at CXO, VP & Directors of SAAS Firms Seminar hosted by Intrinsic Executive Research. Do you want to know why everyone is talking about Customer Success? Is everyone really moving to a recurring revenue model? Does anyone actually know how to help me through this transition? Here is a unique chance to see what one of the world's leading experts, Dan Steinman, GM of Gainsight EMEA, thinks about the topic.
This document provides guidance on effective prospecting techniques. It discusses the importance of consistent prospecting for sales success. It also emphasizes the need to focus prospecting efforts on ideal prospects by defining an ideal customer profile. This allows salespeople to maximize their time by pursuing opportunities that are the best fit. The document also encourages salespeople to find hidden revenue opportunities through cross-selling and up-selling existing customers.
Customer Loyalty Part 2 - The Secret Weapon in your BrandGail Carson
As much as 70% of a business’s revenue typically comes from upselling and renewals. And it can cost 5x more to gain a new customer than to continue nurturing the relationship with an existing one. Lock in loyalty and you'll reap rewards--Gail Syman Carson explains in this extremely useful SlideShare. Find out what the award-winning marketer advises. http://ow.ly/szmI30kmcbI
Great Minds discuss IDEAS | Average Minds discuss EVENTS |Small Minds discuss...James Feldman
In this presentation, delivered February 2014, to the Association of Destination Management Executives, Jim challenged the audience to come up with some new ideas that could 'shift' their business.
If you fail to plan you plan to fail. Strategic planning should be reviewed and refined at leat once a year, if not more. Most companies don't and that leads to problems, misunderstandings, poorly allocated resouces, etc. Using the S.W.O.T the strengths, weakness, opportunties, and threats are put into a more focused perspective.
How to Make Money in Premiums, Incentives and RecognitionPaul Kiewiet MAS
This document provides information and guidance for using premiums, incentives, and recognition to generate business and revenue. It discusses the opportunities these programs provide for various departments including human resources, sales, marketing, and operations. Examples are given of incentive programs for employees, salespeople, dealers, and customers that can increase engagement, performance, and profits. The document also outlines strategies for implementing these programs successfully and profitably such as bundling products and services, managing projects for fees, and selling collateral materials.
This document summarizes a seminar about buying and valuing privately held businesses. The seminar discusses factors that affect business value, maintaining confidentiality during sales, financing issues, and goals to reach win-win scenarios for buyers and sellers. The presenter, Joseph Harrel, has experience buying, operating, and selling his own business and now helps others through business brokerage. Key points include properly evaluating businesses, understanding tax considerations, maintaining confidentiality in negotiations, and taking steps to minimize risk such as due diligence and professional advice.
The document discusses the differences between product-oriented selling and value-based selling. Value-based selling focuses on understanding what the customer values and delivering value, rather than just features or price. It involves understanding customer needs at a deeper level and building trust and relationships. The key aspects of value-based selling include understanding customer perspectives, demonstrating integrity, empathy, initiative, knowledge, and courage.
Pursuit of World-Class Performance (Miller Heiman)SAVO
Watch this presentation for an analysis of the 2014 Miller Heiman Sales Best Practice Study and highlight the strategic issues facing sales leaders. Learn the three core behaviors and 12 sales activities that drive world-class sales performance.
Selling Power sponsored webinar*
As sales professionals in today's competitive market, our customers and prospects demand more from us than ever before. We are expected to be advisors, consultants, and collaborate with relevant solutions for their business. To become that advisor, not only do we need to have current knowledge on our company's products and services, we need to also have business acumen and knowledge to be credible and relevant.
The document discusses key factors to consider when buying an existing business, including the type of business, experience required, potential for success, price, cash flow, and advantages like existing infrastructure versus disadvantages like inherited problems. It also covers evaluating the business's financials, customers, competitors, legal aspects, and determining the value. Negotiating the purchase requires preparation, maintaining composure, articulating positions persuasively, persistence, and patience.
Eber Devine: Being an entrepreneur is not less than a challenge. A leader has to wear so many hats and need to take so many responsibilities. Therefore, building or signing a contract required a lot of knowledge and attention. This is where you need a business lawyer who can take responsibility and protect your entity legally.
What You Should Expect from Your Advertising Agency Account ExecutivesCarlton Associates Inc
The role of the account executive (AE) in advertising agencies is changing and many current AEs are underperforming. To maximize AEs' contributions, agencies should define the ideal 21st century AE. This includes assessing AEs' basic human characteristics like intelligence and curiosity. It also involves defining seven key responsibilities like having a business mindset, diagnostic skills, and understanding non-traditional media. Both AEs and agency leadership must work to develop the necessary skills and ensure AEs fulfill strategic rather than just tactical roles. Properly configured, the AE position can provide professional rewards while helping clients and agencies succeed.
The document provides an overview of fundamentals for advertising account management. It discusses focusing advertising on changing behaviors rather than attitudes using McDonald's as an example. It recommends creating advertising messages for heavy-using, high-yield customers in a category. Finally, it summarizes that the goal is to get customers to try a product by convincing them to love the brand, rather than convincing them to love the brand first.
This document outlines an agenda and materials for a training seminar on consultative selling. The morning agenda covers opening activities like introductions and an exercise demonstrating the value of consultation. It also discusses researching target clients by identifying needs, objectives and expectations. The afternoon agenda reviews preparing questions using the SPIN model, including situation, problem, implication and need-payoff questions. It also covers suggesting solutions using the PAR method of outlining a problem, action and result. The objectives are to develop skills in consulting with clients and presenting business solutions that address client needs.
The document outlines 21 steps to help businesses succeed. It discusses the importance of standing out from competitors, being adaptable to change, understanding that success requires hard work, having self-belief, focusing on improving the business rather than just working in it, paying attention to detail, surveying clients for feedback, continuously learning, building a strong brand, and engaging with customers online through social media. Success requires implementing these lessons and addressing both the business idea and the hard work needed for execution. Ignoring the online business world is a risk for any company.
1) The document outlines 20 common challenges faced by small businesses, including poor business planning, inadequate funding, lack of experience, ineffective marketing, and poor customer service.
2) It also discusses the importance of having an organizational plan that identifies key roles and their responsibilities, and ensuring employees receive proper training.
3) Finally, it recommends small business owners who identify with the challenges discussed should consult business development consultants and professionals like lawyers, accountants, and financial advisors to help turn their business around.
This document provides an overview of the key steps needed to start a new business, including developing a business plan, securing financing, choosing an business structure (e.g. proprietorship, partnership, corporation), considering operations like hiring and insurance, developing a marketing strategy, and thinking about competition. The document outlines various aspects that should be addressed at each step, such as developing financial projections, production processes, target markets, and important legal terms.
Medical Gap Plans - Reduce Health Plan CostsPeter Toth
Medical Gap Insurance reduces the costs of health insurance. Health Insurance costs contine to rise ans this is one of the best solutions that Insurance Brokers can show their clients and prospects. Medical gap plans can be for insured or self funded medical plans. These are not just voluntary plans any longer.
Case study from MedImpact for UAF. Learn about how FIDO-enabled products using UAF have helped MedImpact reach their goals in achieving simple and secure authentication.
This document discusses strategies for increasing customer loyalty and retention. It emphasizes the importance of making customers feel valued through personal attention to their needs and feedback. Specific recommendations include regularly checking in with customers, addressing complaints respectfully, finding ways to surprise and delight customers with unexpected gestures, and strengthening relationships to prevent losses to competitors. The overall message is that customers will remain loyal when they feel a company genuinely cares about providing an exceptional experience.
Dan Steinman's presentation at CXO, VP & Directors of SAAS Firms Seminar hosted by Intrinsic Executive Research. Do you want to know why everyone is talking about Customer Success? Is everyone really moving to a recurring revenue model? Does anyone actually know how to help me through this transition? Here is a unique chance to see what one of the world's leading experts, Dan Steinman, GM of Gainsight EMEA, thinks about the topic.
This document provides guidance on effective prospecting techniques. It discusses the importance of consistent prospecting for sales success. It also emphasizes the need to focus prospecting efforts on ideal prospects by defining an ideal customer profile. This allows salespeople to maximize their time by pursuing opportunities that are the best fit. The document also encourages salespeople to find hidden revenue opportunities through cross-selling and up-selling existing customers.
Customer Loyalty Part 2 - The Secret Weapon in your BrandGail Carson
As much as 70% of a business’s revenue typically comes from upselling and renewals. And it can cost 5x more to gain a new customer than to continue nurturing the relationship with an existing one. Lock in loyalty and you'll reap rewards--Gail Syman Carson explains in this extremely useful SlideShare. Find out what the award-winning marketer advises. http://ow.ly/szmI30kmcbI
Great Minds discuss IDEAS | Average Minds discuss EVENTS |Small Minds discuss...James Feldman
In this presentation, delivered February 2014, to the Association of Destination Management Executives, Jim challenged the audience to come up with some new ideas that could 'shift' their business.
If you fail to plan you plan to fail. Strategic planning should be reviewed and refined at leat once a year, if not more. Most companies don't and that leads to problems, misunderstandings, poorly allocated resouces, etc. Using the S.W.O.T the strengths, weakness, opportunties, and threats are put into a more focused perspective.
How to Make Money in Premiums, Incentives and RecognitionPaul Kiewiet MAS
This document provides information and guidance for using premiums, incentives, and recognition to generate business and revenue. It discusses the opportunities these programs provide for various departments including human resources, sales, marketing, and operations. Examples are given of incentive programs for employees, salespeople, dealers, and customers that can increase engagement, performance, and profits. The document also outlines strategies for implementing these programs successfully and profitably such as bundling products and services, managing projects for fees, and selling collateral materials.
This document summarizes a seminar about buying and valuing privately held businesses. The seminar discusses factors that affect business value, maintaining confidentiality during sales, financing issues, and goals to reach win-win scenarios for buyers and sellers. The presenter, Joseph Harrel, has experience buying, operating, and selling his own business and now helps others through business brokerage. Key points include properly evaluating businesses, understanding tax considerations, maintaining confidentiality in negotiations, and taking steps to minimize risk such as due diligence and professional advice.
The document discusses the differences between product-oriented selling and value-based selling. Value-based selling focuses on understanding what the customer values and delivering value, rather than just features or price. It involves understanding customer needs at a deeper level and building trust and relationships. The key aspects of value-based selling include understanding customer perspectives, demonstrating integrity, empathy, initiative, knowledge, and courage.
Pursuit of World-Class Performance (Miller Heiman)SAVO
Watch this presentation for an analysis of the 2014 Miller Heiman Sales Best Practice Study and highlight the strategic issues facing sales leaders. Learn the three core behaviors and 12 sales activities that drive world-class sales performance.
Selling Power sponsored webinar*
As sales professionals in today's competitive market, our customers and prospects demand more from us than ever before. We are expected to be advisors, consultants, and collaborate with relevant solutions for their business. To become that advisor, not only do we need to have current knowledge on our company's products and services, we need to also have business acumen and knowledge to be credible and relevant.
The document discusses key factors to consider when buying an existing business, including the type of business, experience required, potential for success, price, cash flow, and advantages like existing infrastructure versus disadvantages like inherited problems. It also covers evaluating the business's financials, customers, competitors, legal aspects, and determining the value. Negotiating the purchase requires preparation, maintaining composure, articulating positions persuasively, persistence, and patience.
Eber Devine: Being an entrepreneur is not less than a challenge. A leader has to wear so many hats and need to take so many responsibilities. Therefore, building or signing a contract required a lot of knowledge and attention. This is where you need a business lawyer who can take responsibility and protect your entity legally.
What You Should Expect from Your Advertising Agency Account ExecutivesCarlton Associates Inc
The role of the account executive (AE) in advertising agencies is changing and many current AEs are underperforming. To maximize AEs' contributions, agencies should define the ideal 21st century AE. This includes assessing AEs' basic human characteristics like intelligence and curiosity. It also involves defining seven key responsibilities like having a business mindset, diagnostic skills, and understanding non-traditional media. Both AEs and agency leadership must work to develop the necessary skills and ensure AEs fulfill strategic rather than just tactical roles. Properly configured, the AE position can provide professional rewards while helping clients and agencies succeed.
The document provides an overview of fundamentals for advertising account management. It discusses focusing advertising on changing behaviors rather than attitudes using McDonald's as an example. It recommends creating advertising messages for heavy-using, high-yield customers in a category. Finally, it summarizes that the goal is to get customers to try a product by convincing them to love the brand, rather than convincing them to love the brand first.
This document outlines an agenda and materials for a training seminar on consultative selling. The morning agenda covers opening activities like introductions and an exercise demonstrating the value of consultation. It also discusses researching target clients by identifying needs, objectives and expectations. The afternoon agenda reviews preparing questions using the SPIN model, including situation, problem, implication and need-payoff questions. It also covers suggesting solutions using the PAR method of outlining a problem, action and result. The objectives are to develop skills in consulting with clients and presenting business solutions that address client needs.
The document outlines 21 steps to help businesses succeed. It discusses the importance of standing out from competitors, being adaptable to change, understanding that success requires hard work, having self-belief, focusing on improving the business rather than just working in it, paying attention to detail, surveying clients for feedback, continuously learning, building a strong brand, and engaging with customers online through social media. Success requires implementing these lessons and addressing both the business idea and the hard work needed for execution. Ignoring the online business world is a risk for any company.
1) The document outlines 20 common challenges faced by small businesses, including poor business planning, inadequate funding, lack of experience, ineffective marketing, and poor customer service.
2) It also discusses the importance of having an organizational plan that identifies key roles and their responsibilities, and ensuring employees receive proper training.
3) Finally, it recommends small business owners who identify with the challenges discussed should consult business development consultants and professionals like lawyers, accountants, and financial advisors to help turn their business around.
This document provides an overview of the key steps needed to start a new business, including developing a business plan, securing financing, choosing an business structure (e.g. proprietorship, partnership, corporation), considering operations like hiring and insurance, developing a marketing strategy, and thinking about competition. The document outlines various aspects that should be addressed at each step, such as developing financial projections, production processes, target markets, and important legal terms.
Medical Gap Plans - Reduce Health Plan CostsPeter Toth
Medical Gap Insurance reduces the costs of health insurance. Health Insurance costs contine to rise ans this is one of the best solutions that Insurance Brokers can show their clients and prospects. Medical gap plans can be for insured or self funded medical plans. These are not just voluntary plans any longer.
Case study from MedImpact for UAF. Learn about how FIDO-enabled products using UAF have helped MedImpact reach their goals in achieving simple and secure authentication.
Collecting Patient Payments During COVID-19 and Beyond - a Blueprint for SuccessKareo
The impact of COVID-19 is substantial and the way healthcare providers practice medicine has changed, and it’s not going back. Make sure your business has the right blueprint for success so you can continue collecting patient payments while providing quality care to keep your patients healthy and your practice profitable.
This document discusses how dental membership plans can help dental practices increase revenue and patient access to care. It notes that while the dental market has grown significantly, doctor earnings have not kept pace. Much insurance payment goes to the insurer rather than the provider. Membership plans allow practices to offer uninsured patients affordable preventative care and discounts through monthly subscription fees. Examples show different fee tiers that could provide services and discounts while increasing practice revenue compared to insurance payments. The document encourages practices to market memberships to uninsured patients and consider partnering with larger companies to help enrollment.
COVID-19 Financial Recovery: The Effects of Shifting to Virtual CareHealth Catalyst
This document discusses the financial challenges hospitals are facing due to the COVID-19 pandemic and strategies for recovery. It outlines four phases of financial recovery: receiving stimulus funds, recovering revenue, reinvesting in capabilities, and reinventing care delivery. Shifting volume to virtual care is key, but reimbursement rates are lower and competition from telehealth and retail clinics is increasing. Hospitals must optimize fixed costs like clinic space and restructure physician compensation to align with telehealth economics. Understanding true costs and developing new care models will be important for financial sustainability.
This document summarizes Cardinal Health's investor and analyst meeting that took place on November 19, 2015. The agenda included an overview of healthcare strategy and financials, a discussion of the pharmaceutical and medical outlook, and a specialist physician panel. Cardinal Health's CEO discussed how the company is changing healthcare. Other presentations provided insights into healthcare trends, the consumer of 2020, value-based care, and Cardinal Health's financial performance and long-term growth aspirations.
Unleash the Power of Your Website's Health LibraryGeonetric
Ensure your hospital’s website is a go-to resource by offering engaging health content that not only educates site visitors, but also converts them into patients. Join Ben Dillon from Geonetric and Rachelle Montano from StayWell and learn proven strategies to help you get the most value from your health library. You’ll see real examples of organizations that are delivering valuable health content across multiple channels to educate and engage health consumers.
This document brings together a set of latest data points and publicly available information relevant for Healthcare Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely.
In this presentation, Harold Miller, president and CEO of the Center for Healthcare Quality and Payment Reform, discusses how to lower healthcare costs and deliver higher quality of care without threatening to cut physician payments. The key is a physician-led healthcare future.
Appalenia Udell: Alternative Practice Model Bootcamp Restoring the Joy of Med...Hint
Appalenia Udell, CEO of the Poza Network, will talk about the legal do's and don'ts of starting a Direct Care practice, and provide a strategic framework to manage and optimize your transition.
This presentation covers the complex and often times overwhelming task of denial prevention. As long as there has been insurance, there have been insurance claim denials. Through ever-changing government regulations and insurers tightening their belts, what once was a much less complex denial process has become a challenge for healthcare providers of all sizes.
This document summarizes the high costs and inefficiencies of the current US healthcare system, and promotes a telemedicine company called MD Plus as an affordable alternative. It claims MD Plus offers 3 plans allowing 24/7 access to licensed physicians by phone for medical questions or concerns. It argues the system could save time and money compared to emergency rooms, waiting for appointments, or paying out of pocket. The document advocates for MD Plus as providing a solution to issues of access, cost and quality in US healthcare, as well as business opportunities by referring customers and building a sales team.
Setting your practice or client’s practice up for success with achieving clea...Kareo
A nationally recognized speaker, Elizabeth Woodcock, discusses what’s new for 2022 and action steps your practice (or your client’s practice) can take to protect itself from losses due to denied claims.
She will go over:
- The current state of the industry
- Pressure from surges in demand and staffing crisis
- No mercy from insurers as denials rise
- New reimbursement rules for 2022 increase complexity
Overcoming the Struggles of Small PracticesBen Quirk
Small practices face many struggles on the road to success. This webinar overviews the top obstacles they face, addresses the reasons behind the decline in numbers of independent practices, and provides solutions for them to remain successful despite the challenges.
An enjoyable customer experience will build trust, turn customers into advocates and earn you both return business and new referrals. Learn to make a great first impression (and keep it going), identify customer pain points (and eliminate them), and solicit ongoing feedback.
This document summarizes the benefits of voluntary benefits and telemedicine programs that can be offered by employers to employees. It states that voluntary benefits can help fill coverage gaps, protect income from illness/injury, and avoid debt. Popular voluntary benefits include accident, critical illness, hospital, and life insurance. Telemedicine offers convenient access to doctors by video/phone for non-emergency care with no copays. These voluntary programs are fully employee-funded and provide value to employees while requiring no direct costs for employers.
This document provides an overview of a proposed VEBA health plan for a group of dentists, including details about the two plan options, premium rates, and instructions for completing a required personal health questionnaire (PHQ). Key information includes: the VEBA plan allows for consistent nationwide coverage; the two plan options vary in deductibles and premiums; and fully and accurately completing the PHQ is important for determining acceptance into the plans.
The document summarizes a new direct pay healthcare platform called Hello Health. It discusses problems with the current healthcare system like rising costs, administrative burdens on physicians, and lack of patient satisfaction. Hello Health promises to provide a better market, system, patient experience and outcomes through its direct pay model and technology platform. Key features include online scheduling, secure messaging, telehealth visits. It costs 7% of revenue but provides tools to help physicians transition and attract patients. The startup also offers an optional $5,000,000 fund to help with startup costs. Physicians could see improved profits of 20-40% and take-home pay increases of 40-60% by joining.
The document outlines the goals of assisting employers in promoting employee health and wellness to reduce business costs. It notes the rising costs of health care for both employers and employees. The health care system focuses on treatment over prevention, while employers lack expertise in health benefit management. The organization aims to advocate for healthy employers and provide grants to help companies implement health risk assessments.
Similar to Tips for Caregivers to Increase Your Patient's patience, (20)
This document contains tips and advice for sales skills and success from a presentation by James Feldman. Some of the key points discussed include finding the dominant decision maker in a buying committee, focusing on solutions rather than products, developing a follow up system, and ensuring contact information is prominently displayed. The document emphasizes avoiding common mistakes like claiming to be the best, not offering additional services to current clients, and not having a sales process.
D-A-T-I-N-G Your Customer® for nightclubs and barsJames Feldman
The most competitive differentiation for any business is Customer retention. It's all about relationships. Develop retention plans for your employees, suppliers, and of course your Customers. It costs more to obtain new ones that retain existing ones. Focus on What's In It For Them...not you.
The document provides tips and strategies for getting customers to say "YES". It emphasizes understanding customer needs and wants, focusing presentations on the benefits to the customer (WIiFM), and communicating the solution's ability to completely solve problems. It stresses developing a growth mindset and viewing failures as learning opportunities. The key is to control the conversation, seize opportunities, and create loyal customers through excellent communication skills and customer service.
Here is a useful presentation that shows the elements, the timetable, and the outcome for a well thought out integration of social media to fill your sales funnel. Use it to create your next media announcement.
The document discusses creativity and innovation. It defines creativity as developing new ideas and innovation as transforming ideas into solutions. It emphasizes that innovation must be ingrained in everyone's mindsets, including customers, and that the most important factor for sustained innovation is considering it as "business as usual" rather than an isolated act. It provides strategies for building an innovation culture and discusses challenges that can inhibit innovation.
This document contains 27 ideas for making and saving more money presented by James Feldman. The ideas include registering trademarks and logos, finding seasoned advisors, focusing on decluttering, charging accordingly based on value rather than price, being inquisitive, delegating tasks, and avoiding too much planning without action. Feldman emphasizes having a clear vision, mission and values to achieve good results and provides various tools and resources under each idea for implementation.
This document provides tips for becoming a successful networker and rock star. It emphasizes that networking has had the biggest impact on the author's personal brand and business growth. Some key tips include engaging people as individuals based on what they do and where they are, being a problem solver and resource, following up after meetings, and focusing on prospects' future needs rather than past accomplishments. The overall message is that an effective networker provides value, visibility, and credibility to others through genuine connections and relationships.
Do you suck at PowerPoint and Keynotes? This bootcamp is a compliation of proven tips, techniques, and best practices that can help you with your presentation skills.
In a sea of sameness does your organization stand out? Are you a mouse click away from losing business? It's time to be bold. Be different. Take Risks. Seize new opportunities.
Innovate or die should be the sign on every CEO's office wall. Clients want new products and services. If you can't or won't provide them, Customers know they are a mouse click away from finding a replacement. It's time to balance detachment and dedication to cultivate Customer loyalty.
Motion Picture License now available to speakersJames Feldman
If you upload or use any movie, television, or videos MPLC may provide you a license for their legitimate use. The fee is reasonable. Without a license you may be subject to stiff fines for infridgment. Don't risk it.
Libraries are ungoing serious 'shifts' in how they are used by members. This presentation is offered as thought starters for addressing some of those 'shifts.'
Wellness check-up for your business plans should include complete mind and bo...James Feldman
As we get older most of us get an annual 'wellness' checkup.
We should do the same for our business. A body scan of all the parts, finding the point of point, what needs work, and what is working well.
Make it a point to reach out to some of your clients from the past few years. Remind them of why they did business with you. Create a meaningful memory and offer to repeat it for them. Become a valued resource and they will reward you with more business.
This presentation serves as a gentle reminder that wellness is a state of mind as well as body. Check in on both.
This document provides an overview of strategic planning and related business concepts from the perspective of James Feldman. It defines strategic planning as pulling an organization together around a single execution plan and outlines its key components. These include values, objectives, strategies, and goals. The document also discusses mission statements, marketing plans, SWOT analysis, and strategic planning processes and tips. It emphasizes the importance of understanding customers, creating value, and driving change through innovation and growth.
This document describes a dream management program that has been implemented in companies to increase employee engagement. It discusses how engaged employees outnumber disengaged employees more in world-class organizations compared to average ones. The dream management program helps participants identify their dreams and develop a plan to work towards their bigger future, which increases engagement, performance, and satisfaction both personally and at work.
10 ways to engage your clients. Drawing strength from your competences. James Feldman
Is your organiztion serving your clients effectively?
AWARENESS- Are your target customers and key stakeholders aware of your brand? Is it the first one that comes to their mind?
VALUE-Do you deliver a good value for the price?
ACCESSIBILITY -Do your customers and potential customers perceive your organization to be convenient?
RELEVANT DIFFERENTIATION-Proof points. Reasons to believe. The leading edge indicator of future market share and profitability. Are your products or services different to your customer in relevant and compelling ways?
EMOTIONAL CONNECTION-Do connect with people on an emotional level?
Every organization MUST innovate to stay ahead of consumer demand and competition. Take the time to learn how to avoid Business As Usual and start to Innovate As Usual.
We help motivate your employees, customers, and suppliers to help you reach your business objectives. For over 40 years we have worked with both small companies wanted to be bigger and large companies that wanted to maintain their market leadership. We developed player retention rewards for some of the largest casinos as well.For references please contact us at jfeldman@jfainc.com or 312 527 1111
The Journey to Bright IDEAS has many pitfalls, obstacles, and distractions. Stay focused. Be prepared to fail but learn from it. Understand that very few people really want you to make 'shifts' in their lives. Remain committed.
Understand that something as simple as taking tuna fish and moving from a can, to a pop top, to a foil pouch shifted income upwards to over $200 million.
What if you made Shift Happen on the Journey To Bright Ideas?
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
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Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf46adnanshahzad
How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
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IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
68. This presentation uses a free template provided by FPPT.com
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It’s all about is about how you Determine to build relationships.