The document discusses the challenges of the 'DevOps tax' which arises from the complexity of integrating various tools and systems within DevOps. It emphasizes the importance of facilitating cross-functional collaboration to enhance digital transformation, streamline processes, and improve customer experience. Best practices include optimizing CI/CD pipelines, creating integrated product teams, and modernizing application architecture to reduce operational friction.

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Avoiding the DevOps Tax
Mark Pundsack,
Head of Product,
GitLab
Guest speaker
Christopher Condo,
Senior Analyst,
Forrester

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Today’s agenda
The DevOps Tax
Facilitating cross-functional collaboration is key but
piecing together varying systems and tools hinders
teams’, creating friction at multiple points through
the DevOps lifecycle
The digital transformation imperative
Trends in DevOps
The DevOps Tax
Best practices for reducing friction

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Digital Transformation Means Delivering Value Faster!

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Customer led
Insights driven
Fast
Connected
Digital Transformation requires
Customer-obsessed DNA
FROM
Customer aware
Data rich
Perfect
Siloed
TO

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Customer Experience: The complete end-to-end user
experience the customer has with your product.

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Before Digital Transformation
Processes Are Optimized for the Business…
?
…And the Customer Experience (CX)
remains an afterthought

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After Digital Transformation:
Process Are Optimized for the Customer
The user experience is optimized via direct connection to
backend capability & processes

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CX leaders
outperformed
CX laggards on
Stock Price
growth and
Total Returns.
Customer Experience Matters!

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Each Industry Will Face Disruption, e.g.
The Common Thread is Placing The Customer 1st!
Ride Share & Self driving Cars.
Amazon Enters the Grocery Business
Healthcare Admin being Disrupted by CVS and
Amazon
Who’s Next?

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Source: Faster Software Delivery Will Accelerate Digital Transformation Forrester report
Embrace Modern Application Delivery
To Accelerate Digital
Transformation

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People
ProcessPlatform
• Team model
• Organizational structure
• Practitioner skills
• Sourcing models
Agile + DevOps
Requires
- People
- Process
- Platform
• Agile and lean
• Continuous delivery
• Governance, compliance,
and security
• Delivery pipeline automation
• Loosely coupled application
architecture
• Testing automation

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Use Value Stream
Mapping To Guide
Optimization of
Your CI/CD
Pipeline

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Create
Integrated
Product Teams

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Modernize Application
Architecture
Use Microservices to
improve agility
Use Containers to
simplify management

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Create an
integrated
DevOps Pipeline
Automate:
- Verification
- Testing
- Configuration
- Deployment
- Metrics
- KPIs

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DevOps Trends
› Having a complete, integrated tool chain is becoming a must have
to accelerate software delivery.
› AD&D Professionals are looking for integrated solutions or SaaS
solutions to simplify tool chain management.
› DevOps Vendors are consolidating to provide complete tool chains
out of the Box.
› The ability to model, integrate, manage, and monitor DevOps tool
chains, end to end is a rapidly growing requirement.

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DevOps Heat Varies by Industry and Application Type
Source: Forrester DevOps Heatmap 2017 Report

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Source: http://ayankeepastor.blogspot.com/2013/08/passing-baton.html
Building and Maintaining a DevOps Tool Chain Is Complicated

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Many Organizations Spend 10% of Effort Maintaining
Their Tool Chain
Forrester report: Cloud Based DevOps Tools Are Ripening Quickly
Integration
Point
Integration
Point
Integration
Point
Integration
Point
Integration
Point
Integration
Point
Integration
Point

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Executives
Overestimate
DevOps Maturity

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DEVOPS Disconnects
Source: Forrester's Global Business Technographics Developer Survey, 2017
64% of development shops
integrate dev and ops staff
on at least some teams…
66% of developers
expect at least some
teams to use
DevOps by the end
of 2017
PROCESS AND TOOLS
ORG AND CULTURE
23% of development
teams are automating
builds
27% of development
teams do continuous
integration
!…But only 38% of devs cite
excellent working relationship
with Ops
Systems of
record
Systems of
automation
Systems of
engagement
Systems of
insight
DevOps is most often
practiced on systems of
automation
39% of developers use
open source build and
release management tools
weekly or more

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Business survival depends
upon a radically faster
DevOps lifecycle

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The full transformational promise of
DevOps has not yet been realized
>50%
DevOps time wasted on
logistics & repeatable tasks
87%
organizations are
disappointed with
results of DevOps
$3.8B
spent on DevOps
software

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Today’s toolchain
limits a faster
DevOps lifecycle

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Integration complexity of toolchains slows down IT
Portfolio
mgmt
Issue
tracking
Version
control
Code
review
Continuous
integration
Security
testing
Container
registry
CD/Release
automation
Configuration
Management
Monitoring
Plan Create MonitorVerify Package Release Configure
https://about.gitlab.com/sdlc/#interfaces

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Time spent on integrating
and maintaining
complicated toolchains is
costing DevOps teams

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The DevOps Tax
Different teams are using unique set of tools and integrations

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Integrated but still separate
Plan Create MonitorVerify Package Release Configure
Functional teams
Separate Processes
Individual Tools
Sequential DevOps – Handoff time = the “DevOps Tax”
+10% +10% +10% +10% +10% +10%

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duplicate status information and
activity logs are scattered
have to wait for
handoffs
no consistent security testing
nor user permissions
UNCONTROLLEDINEFFICIENTOPAQUE
Results in a disconnect across stakeholders

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DevOps Evolution

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Sequential DevOps
locally optimized DevOps teams
Opaque, Inefficient, Uncontrolled
Work in silos
Hand-off friction
Waiting for permission
Finger-pointing
Security as an afterthought
Guesswork and unpredictability
Concurrent DevOps
3x faster DevOps lifecycle
Visible, Efficient, Governed
Work together
Seamless collaboration
Empowered to act
Full accountability
Embedded security
Measured and known
The strategic imperative
shift to a new DevOps paradigm
to

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Single application for a more broadly defined DevOps lifecycle
Dev Sec Biz Ops
DEV
OPS
BIZSEC DevSecOps BizDevOpsDevOps

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Team works concurrently, sharing the same data and interface

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A single application for the complete DevOps lifecycle
Single Conversation
Single Data Store
Governance and Security
Single Permission Model
Lifecycle Analytics
Team Collaboration
Portfolio
Mgmt
Issue
tracking
Version
control
Code
review
Continuous
integration
Security
testing
Container
registry
CD/Release
automation
Configuration
Management
Monitoring
Plan Create MonitorVerify Package Release Configure
Concurrent DevOps
Single Interface

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Best practices
Digital transformation:
1. Optimize CI/CD pipeline
2. Create integrated product teams
3. Modernize application architecture
Avoid the DevOps tax:
1. Reduce number of integration points
2. Integrate deeply
3. Single conversation across Development, Operations, Security, and Biz
Getting started:
1. If you’re just starting out, start with CI
2. If you’ve got CI, do CD
3. If you’ve started the DevOps transformation, embrace the culture

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Q&A