Resume August 29, 2016

1. John
Francis
F-4 Pillai’s Arcady,
26 Binny Nagar Main
Road,
Madhavaram Milk Colony,
Chennai – 600051,
Tamil Nadu, India.
(+91) - 9500174488
johnskfrancis@yahoo.com
PROFESSIONAL SUMMARY
• 13+ years of professional experience in supporting and managing business teams.
• Project Management experience in both Agile and Waterfall methods for a global clientele. Certified Scrum
Master.
• Complete knowledge of the Software Development Life Cycle (SDLC) from inception, through general
availability, implementation / deployment and to product end of life.
• Thorough knowledge of the SaaS environments including hosting of servers on a multi-tenant platform,
lifecycle management of customer zones on SaaS servers, preparation of customer zones for upgrades and
zone refreshes, maintenance of customer zones including managing bug fixes and other DBA functions.
• Experienced in Product and Server Migrations for SaaS and On Premise Software, Product Marketing, Deal
Desk Functions, Program Management, Market Analysis, Pre-Production, Cloud Service Readiness,
Product Release and Customer Lifecycle Management.
• Have the responsibility to ensure that the product vision and the strategy aligns with the defined roadmap.
• Manage multiple business critical projects centered on defined roadmap, while adhering to business
process and compliance.
• Manage limited availability programs, customer execution for new releases, migrate customers to new
versions, product end of life and also managing reporting, providing statistical data and BI analysis.
• Engaging external partners on various promotions and working with cross functional teams.
• Provides product consultations, deal strategies and negotiates deals from conception to execution.
• Good understanding of On Premise and SaaS / Cloud software models, plus understanding in various
application product concepts such as business intelligence (BI), HCM, EPM, CRM, ERP, SCM and PLM.
• Knowledge of social media strategies and approaches for leveraging these to transform business
processes.
• Thorough knowledge of software licensing and pricing rules, migration concepts, product functionality
mapping, contracts negotiations, business practices, revenue recognition, compliance and deal
management.
• Excellent communication and presentation skills, good research, analytical and problem solving skills.
• Worked with and managed teams in multiple geographies. Has the ability to understand and adapt to
different cultural backgrounds.
AREAS OF EXPERTISE
• Project management
• Program Management
• Product strategy and roadmap
• Partner engagement
• Reporting and BI analytics
• Requirements gathering and business analysis
• Software architecture
• Pre-sales and deal negotiations
• Software pricing, licensing and compliance

2. John
Francis
F-4 Pillai’s Arcady,
26 Binny Nagar Main
Road,
Madhavaram Milk Colony,
Chennai – 600051,
Tamil Nadu, India.
(+91) - 9500174488
johnskfrancis@yahoo.com
• Product mapping and functionality
• Software configuration, deployment and implementation
• Migrations, upgrades and enablements
• Deal strategies and approvals
• Contracts negotiations, revenue recognition and business practices
WORK EXPERIENCE
Project Manager – Taleo SaaS SDLC, Oracle America Inc., October 2013 – March 2016
• Manage multiple business critical projects centered on defined roadmap, while adhering to
business process and compliance.
• Manage a dual scope SaaS product and server migrations project which has direct visibility to the
executive board. A project that involves integrating the Taleo platform with the Oracle Fusion HCM
SaaS environment, while replacing third party products within the Taleo suite with Oracle equivalent
products.
• Define strategies, set deadlines and deliverables, coordinate with other stake holders, engage
external partners on various promotions, work with cross functional teams, conduct weekly status
meetings and handle end-to-end communications.
• Engaged in Software Development Life Cycle and Customer Lifecycle Management for Taleo SaaS
products. Worked on 5 feature pack and 30 maintenance pack releases, starting from the
investment planning stage, through the general availability and till the end of life a feature pack.
• Manage product lifecycle management projects including product end of life for earlier feature
packs while ensuring customer zones are offloaded to the current supported feature packs.
• Manage deployment execution functions including identifying clients for early deployment and
limited availability, scheduling upgrades and managing customer communication.
• Perform market analysis, strategize the scope and the vision of the project, ensure product vision
and strategy aligns to the defined roadmap.
• Engage in release management functions such as analyzing product stabilization testing, release
impact assessment, release and over view features. Identify the products to be included in each
feature pack release.
• Manage reporting, provide statistical data and perform BI analysis.
• Provide training and facilitate calls on cloud service readiness and pre-production readiness, with
the use of video demos and up & running tutorials.
• Identify whether the issue is a bug and or if it is support related. Engage different business teams to
make sure that the customer’s issues are answered.
• Manage bug fixes by scheduling express releases for already released version.
• Handling escalations and offering customer service.
Migrations Business Advisor - Product Consultant, Oracle America Inc., July 2011 – October 2013
• Gather requirements and strategize the opportunity with internal business partners.
• Engage in pre sales negotiations with the client.

3. John
Francis
F-4 Pillai’s Arcady,
26 Binny Nagar Main
Road,
Madhavaram Milk Colony,
Chennai – 600051,
Tamil Nadu, India.
(+91) - 9500174488
johnskfrancis@yahoo.com
• Provide technical expertise in migrating, product functionality mapping, licensing and pricing of
Oracle products (Software, Hardware and Cloud SAAS).
• Perform licensing audits and provide recommendations to adhere to licensing compliance.
• Identify and provide justification for non standard terms.
• Provide product training to sales on new releases.
• Manage sales territories for migrations and handle priorities.
• Provide direction, guidance, mentoring and review the work of the migrations analysts.
• Manage projects and provide training to both domestic and international teams.
Business Analyst - Migrations, Oracle America Inc., July 2008 – June 2011
• Configure and design the deployment software licensing model for clients, generating quotes and
order schedules.
• Deal strategizing with sales teams and other business partners. Providing consultation, business
support and end-to-end communication to clients, sales teams and other business partners.
• Structure contracts to create a win-win situation.
• Manage international projects; train, mentor, and delegate work across multiple geographies.
• Address issues regarding product functionalities and mapping, migration concepts, software
licensing, pricing of products, services, and maintenance.
• Perform licensing audits and provide recommendations to adhere to licensing compliance.
• Identify potential training issues and coordinate with internal teams to develop and deliver sales
enablement tools (e.g. product & pricing FAQs, sales approval templates, etc.), mentor new hires.
• Review and analyze the operations of the contracts and business practices departments.
Business Practices Analyst – Deal Desk, Oracle India (Formerly with Hyperion)., July 2006 –
June 2008
• Manage operational projects with international teams based in EMEA and APAC.
• Gather requirements and analyze the opportunity with the internal business partners.
• Engage in consultations with the clients, strategize the opportunity, set deadlines and deliverables.
• Configure and design the deployment software model for the clients.
• Provide end to end communication to the client and other internal business partners.
• Address issues regarding product functionalities and mapping, migration concepts, software
licensing, pricing of products, services, and maintenance.
• Perform licensing audits and provide recommendations to adhere to licensing compliance.
• Train, mentor, delegate and review the work of the project team.
Assistant Manager Operations – Debt Management, HSBC Operations and Processing
Enterprise, India (Group Company of HSBC)., July 2005 – June 2006

4. John
Francis
F-4 Pillai’s Arcady,
26 Binny Nagar Main
Road,
Madhavaram Milk Colony,
Chennai – 600051,
Tamil Nadu, India.
(+91) - 9500174488
johnskfrancis@yahoo.com
• Managed the operations of a credit card collections department which had a workforce of 120
people.
• Had two direct reports and six dotted line reports.
• Headed the quality, training, and complaints management teams for South India & East India.
• Reported to the Regional Collections Manager in the centralized unit for South India & East India
• Rolled out KPIs by setting up benchmark targets, identifying areas of improvement, and achieving
the delinquency targets while ensuring SLAs were met.
• Implemented R&R strategies to improve the efficiency and effectiveness of the department.
• Recruited and maintained adequate manpower to action all accounts and make sure all procedures
were adhered to.
• Conducted workshops, trained the trainers and designed training material for new hires and for
advanced training.
• Conducted monthly department meetings and team building exercises, set up incentives schemes,
and controlled the department’s annual budget.
Team Leader/Supervisor of Operations, Net Vision Cybertech Pvt. Ltd., April 2005 – July 2005
• Led a team of 25 members, set goals, targets, and mentored them in achieving productivity.
• Controlled absenteeism and attrition among team members while preparing daily, weekly, and
monthly reports on performance.
Customer Support Officer, Allsec Technologies Ltd., July 2002 – April 2005
• Promoted various products while being outsourced to clients on project-basis.
• Involved in business development, product training, telemarketing, and customer service
EDUCATION
B.E. in Electronics and Communications Engineering, University of Madras. , September 1997 –
May 2001
CERTIFICATIONS
Certified Scrum Master, Scrum Alliance., August 2016 – August 2018