Service Management PowerPoint Presentation SlidesSlideTeam
We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of thirty three slides. Our tailor made Service Management PowerPoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Service Management PowerPoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Lecture 1 ECommerce an Introduction for Master classes UOSHabib Ullah Qamar
Lecture 1 for Introduction to eCommerce for student of MCOM form University of Sargodha. this covers, definition ,history and growth, unique features and revenue model.
Service Management PowerPoint Presentation SlidesSlideTeam
We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of thirty three slides. Our tailor made Service Management PowerPoint Presentation Slides editable deck assists planners to segment and expound the topic with brevity. The advantageous slides on Service Management PowerPoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Lecture 1 ECommerce an Introduction for Master classes UOSHabib Ullah Qamar
Lecture 1 for Introduction to eCommerce for student of MCOM form University of Sargodha. this covers, definition ,history and growth, unique features and revenue model.
Sample of Workshop given at SDP Asia entitled: The New Wave of IT and Telecom convergence: Using SOA for the Telecom Services Layer to drive Service Innovation.
Next Generation Service Platforms Review 2014Alan Quayle
Review of the Next Generation Service Platforms event brings together 3 events: Telecom APIs, Web Real-Time Communications & Legacy Networks Evolution.
Weblog http://alanquayle.com/2014/07/ngsp-review-art-possible-mantra-self-defeat/
Service Delivery Innovation Summit 2014 SummaryAlan Quayle
Review of the highlights from the Service Delivery Innovation Summit held 16-17 September in London. I review some of the presentations with my comments on the key points they raise for the industry.
"OMG: Modeling the Business. The Real Revolution". Richard Soley presentation at the BPM Forum 2013 in Milan introducing a day of Business Process Modeling with some thoughts about this change and the impact on both technology and business. In the ITC world, most of the focus on modeling has been on technical artifacts: software, configuration, test development, and so forth. In business analysis, most of the focus of modeling has been based on ambiguous, natural languages. These worlds are colliding now, with semantically-rich, precise descriptions of business models useful as the basis for detailed, exact business analysis, communications and metrics.
Driven by the need to focus on new products and services, while countering increased competition from Internet players, operators are looking to ensure their IT systems are in sync with the need of the hour. Key factors driving this change include a renewed push from telcos to cut down on their time-to-market while cutting down on their costs. Telcos will have to bear in mind that a successful IT transformation is the result of the coming together of a variety of elements from the business and IT side of operations. In doing so, the first step is to identify and understand the building blocks of a business transformation. Thereon, a strong understanding of the key success factors of a transformation program completes the early steps towards creating a large-scale successful IT transformation.
Review of Matthias Linder's, CTO Magyar Telekom, excellent presentation on their experiences in convergence (many use the term business transformation, to make it sound more expensive.)
Telco2 business models and opportunities briefing may 2013Simon Torrance
From the Telco 2.0 Initiative (www.telco2research.com): Next generation telco business models and strategic growth opportunities. Latest core slide set. Contact@telco2.net
TADSummit 2022 8/9 Nov Aveiro Portugal
Welcome to vCon! The next leap forward in the programmable communications industry.
Thomas Howe, CTO STROLID
Slides and Video
Why do we need vCon?
What is vCon?
How is it being used today?
Where is vCon going?
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
Supercharging CPaaS Growth & Margins with Identity and Authentication
Aditya Khurjekar, GM Prove Protocol
Mobile networks were designed for communication, yet commerce is driving most of the demand for mobile connectivity today
The growth segments in today’s digital economy benefit from CPaaS APIs for Identity verification, authentication, proofs & claims
Commerce-enabling CPaaS APIs rely on the intrinsic security of mobile network and devices
Deterministic (rather than probabilistic) authentication drastically reduces fraud, hence increases margins
The secure element in mobile devices has been under-utilized by carriers
FIDO standard presents a horizontal application opportunity for hardware based (deterministic) authentication
Authenticated ID verification is key to secure yet seamless digital onboarding, leading to financial inclusion & consumer protection
The needs of the new crypto-based (web3) economy can also be satisfied with smart CPaaS offerings that preserve anonymity/pseudonymity
The imminent ubiquity of eSIMs is timely to fight fraud in the increasingly sophisticated digital & crypto-enabled economy
It’s time for a purpose-built global payments network!
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Weblog http://alanquayle.com/2014/07/ngsp-review-art-possible-mantra-self-defeat/
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Driven by the need to focus on new products and services, while countering increased competition from Internet players, operators are looking to ensure their IT systems are in sync with the need of the hour. Key factors driving this change include a renewed push from telcos to cut down on their time-to-market while cutting down on their costs. Telcos will have to bear in mind that a successful IT transformation is the result of the coming together of a variety of elements from the business and IT side of operations. In doing so, the first step is to identify and understand the building blocks of a business transformation. Thereon, a strong understanding of the key success factors of a transformation program completes the early steps towards creating a large-scale successful IT transformation.
Review of Matthias Linder's, CTO Magyar Telekom, excellent presentation on their experiences in convergence (many use the term business transformation, to make it sound more expensive.)
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Welcome to vCon! The next leap forward in the programmable communications industry.
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Slides and Video
Why do we need vCon?
What is vCon?
How is it being used today?
Where is vCon going?
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...Alan Quayle
TADSummit 2022 8/9 Nov Aveiro Portugal
Supercharging CPaaS Growth & Margins with Identity and Authentication
Aditya Khurjekar, GM Prove Protocol
Mobile networks were designed for communication, yet commerce is driving most of the demand for mobile connectivity today
The growth segments in today’s digital economy benefit from CPaaS APIs for Identity verification, authentication, proofs & claims
Commerce-enabling CPaaS APIs rely on the intrinsic security of mobile network and devices
Deterministic (rather than probabilistic) authentication drastically reduces fraud, hence increases margins
The secure element in mobile devices has been under-utilized by carriers
FIDO standard presents a horizontal application opportunity for hardware based (deterministic) authentication
Authenticated ID verification is key to secure yet seamless digital onboarding, leading to financial inclusion & consumer protection
The needs of the new crypto-based (web3) economy can also be satisfied with smart CPaaS offerings that preserve anonymity/pseudonymity
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There are many ways to architecture your live video application with WebRTC. Open Source and CPaaS media servers are one consideration, but far from the only decision you’ll need to make.
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No-code low-code configurable conversational customer support have done really well by integrating with customer ticketing, and integrating other platforms into their workflows. Kustomer.com was bought for a billion, something is going right there.
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How to best maximize the conversation data stream for your business?
Surbhi Rathore, CEO & Co-Founder, Symbl.ai
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Mirror channels
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vCon
DDoS
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Popular open source software
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SIP also supports instant messaging and presence.
Review of Messaging in IMS
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There is an ongoing consolidation of the Cloud Communications market where mainstream providers compete against each other for the same spaces, UCaaS / CCaaS / CPaaS.
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And a few more predictions that are usually too optimistic
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Next Generation Business and Operational Support Systems: Practical Realities and Emerging Strategies
1. Alan Quayle Business and Service Development: Workshop Outline
Next Generation BOSS (Business and Operational Support
Systems): Practical Realities and Emerging Strategies
Background
Telecommunications is a subset of Information Technology (IT). The telecoms industry
likes to think that there's IT and CT (Communication Technology) and a category called
ICT (Information and Communications Technology), that is the merger of IT and CT.
However, the rest of the world has another opinion. Using ITIL's (Information
Infrastructure Technology Library) definition of IT: “The use of technology for the
storage, communication or processing of information. The technology typically includes
computers, telecommunications, applications and other software. The information may
include: business data, voice, images, and video. IT is often used to support business
processes through IT services.” From this definition its clear telecoms is considered a
subset of IT, and today the heart of most telecom networks is software running on
servers - that's IT.
From a technology perspective we're witnessing the ‘ITization’ of Telecoms, not a
merger: IP was an enterprise technology (when it achieved scale) that is now the core of
telecoms, not ATM (Asynchronous Transfer Mode); SOA (Service Oriented Architecture)
is an IT workflow bus that is now the core of an operators' service delivery and business
operations. Similarly, the TMF (Tele Management Forum) will be replaced with ITIL
because enterprises (the operator’s customers) use ITIL not TMF. Operators must talk
the language of their customers.
ITization is occurring because of scale and TTM (Time To Market.) All other industries
combined (referred to as enterprises by telecoms) has scale and rapid evolution (starts
small and feature rich and rapidly evolves into 99.999% availability). Telecom does not;
it continues to try to create a custom world in 7 days and fails. As an example, the
Apple iPhone app store implements an on-device portal (ODP) that telecom operators
had offered to them since 2002 yet they did not adopt. The ODP is simply a rich internet
application. As an industry we're missing opportunities because of an insular attitude
that ignores the methods of IT’s success.
The communications industry continues to struggle with its IT spend. For example,
traditional operators’ IT spend is 10 times that of new entrants on a per subscriber
basis, and most of that spend is on legacy systems. Compared to industry averages,
operators spend 9% of revenue on IT compared to an industry average of 4%. 70% of
that spend is on legacy systems, and 75% is on custom systems rather than COTS
(Commercial Off The Shelf). Are operators' business processes so different they require
custom systems? Are customers even aware of such differentiation? The answer to
both these questions is a resounding No.
2011 Alan Quayle Business and Service Development
2. Alan Quayle Business and Service Development: Workshop Outline
The Tele Management Forum was founded in 1988 by BT and AT&T, its architecture was
based on the BT Tile architecture created in the early 1980s. The Forum brings together
members to solve systems and operational management issues, yet in its 22 years of
existence the TMF has failed to deliver compliable standards that enabled BOSS
(Business and Operational Support Systems) vendors to interoperate, while in other
industries, for example financial services, far greater progress has been achieved.
Also a fundamental shift is happening due to the commoditization of
telecommunications, telecoms is not longer an independent ecosystem that can define
its own standards and rules, it is now a component of many other ecosystems, and must
conform to customers’ needs, which are largely defined through ITIL.
The objectives of this course are to provide a distinctly different and independent view
on the status of next generation business and operational support systems (NGBOSS),
with extensive case studies and frank reviews of the realities behind vendor and
industry forum hype. Helping guide operators on immediate simple practical steps as
well as setting out a strategy based on helping operators correct the underperformance
of Telco IT.
Target audience for this two day strategic course are CTO, strategy and CIO groups who
are responsible for strategy, architecture, vendor selection and BOSS design wishing to
gain fresh and informed insight on where to focus in the emerging and increasingly
complex telecoms environment.
Workshop Delivery Options
• Full 3 day course (800+ slides)
• Fast-track 2 day course through most of the program – group discussion is
limited
• Partial program for anything less than 2 days
2011 Alan Quayle Business and Service Development
3. Alan Quayle Business and Service Development: Workshop Outline
Program
Business Transformation / NGOSS Questionnaire Results
We'll start with an independent survey that was undertaken in 2010.
o The survey includes operators form mobile, cable, incumbent converged,
and carrier’s carrier; from Americas, APAC, and EMEA. Generally
interviewing the CIO and CTO groups.
Topics covered include:
o Business transformation vision: what specific business / technical /
operational problems were being addressed across concept to cash, and
trouble to resolution?
o Business transformation, is it still relevant given the challenges and
failures of many such projects which in the limit generate few significant
customer perceived improvements
o Gathering views on TMF, eTOM, SID, TAM, ITIL, and SOA – understanding
the reality of what operators are thinking (not vendor marketing)
o Real-world experiences – transformation challenges and how they were
over-come or not (we’ll discuss failures, successes, and the many projects
that finish somewhere in between)
Trying to avoid paying for 1000+ SI consultants on your premises
o Reviewing experiences on commercial of the shelf (COTS), highly
modified COTS and custom NGBOSS implementations - understanding
the decision criteria / project outcomes – and balancing this against the
drive to outsource or adopt cloud-based solutions for at least non-core
functions
o Understanding the financial implications of transformation – what is the
return on investment?
o Core components of business transformation – what really matters?
o Best of breed versus best of suite
o Vendor review – based on operator experiences not generic product
comparisons
o Does BOSS, bringing BSS and OSS under one framework make sense?
o Key learning from the survey with specific recommendations
What Does the ITization of Telecoms Mean for Operators?
NGBOSS is part of a larger IT business transformation trend, this section
considers the whole transformation in IT
Defining IT
o Definition of IT
o Mapping Telco’s Position
o Market Sizes (IT and Telecom)
o ITization of Telecoms
o Battlefronts in Telecom Software
2011 Alan Quayle Business and Service Development
4. Alan Quayle Business and Service Development: Workshop Outline
IT Industry Status and Trends
o Main IT Trends
Scale and Consolidation
Internet of Things
Internet of Services
Software, Service & Process Development
o Main IT Research Trends
Storage, Hardware, Software Development, Open Source, Open
Innovation, Cloud
Recommendations
NGBOSS Review
• Legacy Situation
o Reminder on the problems we’re facing
• Operator Processes
o Review the 3 process that drive our business
• Concept to Cash
• Trouble to Resolution
• Plan to Provision
• TeleManagement Forum
o eTOM: Enhanced Telecom Operation Map
o TAM: Telecom Application Map
o SID: Shared Information Data model
o MTOSI: Multi-Technology Operations System Interface
o TM Forum’s Blueprint
o OSS/J
o Frameworx: rebanding all of the above
o NGOSS: Next Generation Operational Support System
• ITIL Review: Information Technology Infrastructure Library
• TOGAF: The Open Group
• So What does this all mean?
Case Studies
• SOA in Context
o Understand the current status
• A Brief History of SOA in Telecom
o Quick review of its long history in Telecom
• SOA Implementations
o Quick review on some of the typical implementation issues
• 23 Case Studies
o Order to Cash Case Study
o Cox Activation Silos Case Study
o BT Global Services Case Study
2011 Alan Quayle Business and Service Development
5. Alan Quayle Business and Service Development: Workshop Outline
o Telfort Case Study
o Cell C Case Study
o MTN Case Study
o Sunrise Case Study
o Telecom Italia Case Study
o Turkcell Case Study
o Cell C Case Study
o Starthub Case Study
o O2/iPhone Activation Case Study
o O2 SOA Software Factory for Service Development Case Study
o China Mobile (CMCC) BOSS Case Study
o France Telecom Group Case Study
o Deutsche Telekom Case Study
o Rogers Case Study
o Verizon Business: IT Workbench Case Study
o AT&T SOA Case Study
o BT NGBOSS Case Study
o Other Non Telco Case Studies
• Amazon
• EDF
• Banking
o Key Points
Supplier trends and Overall recommendations:
Reviewing and understanding the status and strategies of suppliers such as
Oracle, IBM, HP, Amdocs, Accenture, SAP, etc.
Reviewing the understanding the status and strategies of NEP (Network
Equipment Provider) activities in NGBOSS and SOA.
o Understanding why the NEPs are bringing BSS and OSS together on a
common bus
Understanding the changes in the vendor landscape and what that means to
operators NGBOSS plans
The ‘best of breed’ approach hasn’t worked, but is ‘best of suite’ any more
practical? COTS (Commercial Off The Shelf) has low risk / cost but may not meet
all requirements, a fully custom solution will meet all requirements but is
expensive. The favoured approach of heavily modifying a COTS solution is
resulting in high risk and cost. What drives operators to make these decisions,
what are the outcomes, is there a better way?
Bringing the analysis together: recap on the key points from the market survey,
identifying the impact of the ITization of Telecoms, highlighting the lessons
learnt from the case studies, and a final discussion around the practical issues of
adopting the guidance given the simple fact that legacy systems, processes and
organizational structures dominate the transformation decision making process.
2011 Alan Quayle Business and Service Development
6. Alan Quayle Business and Service Development: Workshop Outline
Content Samples
2011 Alan Quayle Business and Service Development
7. Alan Quayle Business and Service Development: Workshop Outline
2011 Alan Quayle Business and Service Development
8. Alan Quayle Business and Service Development: Workshop Outline
2011 Alan Quayle Business and Service Development
9. Alan Quayle Business and Service Development: Workshop Outline
2011 Alan Quayle Business and Service Development
10. Alan Quayle Business and Service Development: Workshop Outline
2011 Alan Quayle Business and Service Development