1. 1580 W. Oakland St., Chandler, AZ 85224 480-277-1283 suejimobertin@yahoo.com
Sue A. Obertin, BSN, RN, CLNC
Objective
Interested in obtaining a position to utilize my nursing skills, leadership skills, nursing knowledge
and competencies.
Experience
September 2015 to
present
Banner Health Phoenix, AZ
Risk Management
 Consultant for Hospitals and BMGstafffor compliance and analysis of centerrisk
 Review Medicalrecordsto assessliabilities of clinicians,staff and BannerHealth
 Work with management to reduce liability by successfully negotiating with patient to reimburse
claim and reduce expenses before litigation
 Provide education to BMG clinics and Clinicians in risk management
________________________________________________________________________________________
October 2010 – September 2015 Cigna Medical Group Chandler, AZ
Clinical Supervisor
 Responsible for the day to day operations of a staffof 35 and 12 clinicians at CJHarris, Chandler
and San Tan MedicalCenters
 Identifying and resolving risk areas within the Medical Group and applying improvements to prevent
further risk
 Educated staff on new policies and procedures as well as quality measures during monthly staff
meetings
 Successfully implemented customer service modules resulting in staff memberreceiving CMG
yearly on the spot award resulting in significant improvements in patient satisfaction
 Responsible for compliance with state and federalregulations at the center level
 Successfully covered all centers in the extended absence of second clinical supervisor and center
administrator
 Mentor for new clinical supervisors
 Serve on CMG committees – Back Office Steering Committee (co-chairman) and Flu Committee.
Responsible for the composition of new standard operating procedures and disseminating influenza
educational information and support for 23 centers valley wide.
December 2009 –
October 2010
CMG Clyde Wright Phoenix, AZ
Clinical Supervisor Specialty
 Responsible for the day to day operations of neurology,pulmonology, gastroenterology and
endoscopy suite.
 Successfully implemented Electronic Health Recordsfor specialty area

2. 480-277-1283suejimobertin@yahoo.com
Sue A. Obertin
 In the absence of anotherclinicalsupervisor added responsibilities including generalsurgery,and
orienting new supervisor to her CMGrole.
 Implemented new scheduling model in endoscopy suite to improve revenue and improve utilization
of suite resources and staff.
December 2004 –
August 2009
Cigna Medical Group Tempe & Gilbert, AZ
Center Supervisor
 Compliance with state and federalregulations including initial endoscopy suite successfulpassof
AAAHC inspection
 Managed centerstaffof 26 direct reportsand a $2 – 4 million dollar budget
 Successfully implemented the electronic health record at Gilbert CMG
1991-2004 Cigna Medical Group Chandler & Mesa,AZ
Clinical Supervisor
 Ensure quality patient care forfamily practice,pediatrics,lab and x-ray
 Implemented a newdelivery modelat Chandler CMG
 Staff development,coaching and progressive discipline
1992 – 2002 Part time Lutheran Home Health, FHP& NURSE FINDERS
Registered Nurse
 Provided Home health services for individuals in their home settings including intakes, updating care
plans, nursing assessments -responsible for the high tech areas of home health including IV
medications, tube feedings and highly skilled nursing technical duties
1990 – 1991 Professional IV Services Phoenix, AZ
Supervisor
 Responsibilities include intake of new patients,hospital rounds on current patients, supervisorof
Registered Nurses as well as supply area. Patients were located throughout the state of Arizona.
1988 – 1990 East Valley Dialysis Services Mesa,AZ
Supervisor
 Direct supervision of Registered Nurses in the Peritoneal Dialysis facilities throughout the state of
Arizona, Responsible for site visits, quality of care, compliance with Medicare regulations
1982 – 1988 Desert Samaritan Hospital Mesa,AZ
 Registered Nurse – Inpatient and outpatient dialysis – hemodialysis and peritoneal. Clinical Nurse ll,
Assisted otherstaffRN in writing procedures for peritoneal dialysis in the hospitaland outpatient
clinic, as well as patient instruction manual
North Memorial Medical Center Minneapolis, MN
 Registered Nurse – telemetry floor and IV team for the hospital

3. 480-277-1283suejimobertin@yahoo.com
Sue A. Obertin
Kenosha Memorial Hospital Kenosha,WI
 Post Anesthesia RN and medical surgical Floor
Education
BSN – Grand Canyon University, October 2013
Certified Legal Nurse Consultant – Milazzo Institute
Alpha Chi National College Honor Scholarship Society
Diploma in nursing- Columbia Hospital schoolof Nursing
Current AZ RN license and BLS
References
Anthony Lopez, Health Service Manager 717-645-5468
Karen Miller, Operation Manager 480-231-1642
Janice Herrick, RN 480-390-1310
Current Active unrestricted license in AZ04712 expires 04/01/2020
RN licenses not currently active - Nevada,Minnesota, Wisconsin