Naveen Joy is seeking an opportunity in IT where he can apply 5+ years of experience. He has worked as an IT Infrastructure Support Engineer, IT System Engineer, and Application Support Engineer for various companies in India and Dubai. His experience includes installing and troubleshooting hardware, software, and networks. He also has experience with user account management, software licensing, and providing technical support. He holds a B.Sc. in Computer Science and certifications in Windows Server and computer hardware.

1.  CURRICULAM VITAE 
NAVEEN JOY,
Dubai email: naveenjoy83@gmail.com
United Arab Emirates naveenjoy@outlook.com
Mobile: +971 503325931
Carrier Objective:
An opportunity to work in an organization where the knowledge gained can be used in meeting the challenges
of the real life work environment and for better career advancement while being resourceful, innovative and flexible.
Total Experience in IT: 5 years and 3 months
Professional Experience 1.
Concern : EXTREME UNITECH PVT LTD
Role : IT Infrastructure Support Engineer
Duration : From 11 December 2013 to 16th April 2015
• Responsible for support and maintenance of the IT Infrastructure..
• Installing and configuring computer hardware operating systems and applications;
• Installing, configuring and troubleshooting of Mail clients Ms Outlook and Lotus Notes.
• Software License & Asset Inventory Management
• Updating antivirus manually like Symantec, McAfee
• Troubleshooting Windows OS..
• Installing and Managing Printers/Queues.
• Installing and Troubleshooting Various Models of printers and scanners
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up

2. • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Customize desktop hardware to meet user specifications and site standards
• Providing support, including procedural documentation and relevant reports;
• Setting up new users' accounts and profiles and dealing with password issues;
• Customize desktop hardware to meet user specifications and site standards
• Responsible for the daily switching of backup tapes at the different backup sites
Professional Experience 2.
Concern : TUNIP INFO SERVICES
Client : Lipi Marketing Pvt. Ltd
Role : IT System Engineer.
Duration : From 11th November 2011 to 30th November 2013
• Monitoring and maintaining computer systems and networks;
• Coordinating with client side to resolve the issues faced by the user
• Providing support, including procedural documentation and relevant reports;
• Setting up new users' accounts and profiles and dealing with password issues;
• Develop trends by monitoring and analysing incoming calls, problems and support
Requests
• Performs general preventative maintenance tasks on computers, laptops, printers
and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Responsible for the daily switching of backup tapes at the different backup sites
• Maintains I.T. records and tracking for area of responsibility
• Provide user data and application recovery
• Supporting all the application, which is used by the Business, and escalating it to proper team if the issue not
resolved.
• User account administration, i.e., account creation and management and password
resets on Active Directory
• Responsible for tracking hardware and software inventory
• Preparation and reviewing of documents for internal and external audit

3. Professional Experience 3.
Concern : Byzan Systems Pvt.Ltd
Client : Tata Consultancy Services ( T C S )
Role : Application Support Engineer.
Duration : From 23rd September 2009 to 31st May 2011
• Building machines as per the TCS eServe policy, with the help of in-house applications
• Installing, configuring and troubleshooting of Mail clients Ms Outlook and Lotus Notes.
• Provided first-level technical support for global IT infrastructure supporting 1000+ employees throughout the
India and overseas
• Software License & Asset Inventory Management
• Supported remote access using RDC, VNC & Net Meeting
• Updating antivirus manually like Symantec, McAfee
• Troubleshooting Windows OS.
• Providing solution to the Tickets raised by the user through the Ultimatix (For TCS Project) and Virtual Tech
(For Citi Projects) to meet the SLA of the company
• Providing support to more than 1000 Desktops through remote and direct support.
• Installing and Troubleshooting Various Models of printers and scanners
• Handling for Inventory Management and Sweep Report & Service vendor coordination
• Managing Active Directory services through Webadmin Tool.
• Providing service as on SLA standard to reduce downtime of the system
• Having experience on software distribution, packaging, anti-virus, patch mgmt., encryption etc.
Education
B Sc Computer Science Graduate with FIRST CLASS from Periyar University Salem.
(Certificate attested by U A E Embassy)
CERTIFICATIONS:
1. Certified Professional
Passed Installing and Configuring Windows Server 2012 (Paper code -410)
MICROSOFT CERTIFICATION ID IS: 11954803.

4. 2. Computer Hardware & Networking Diploma from Don Bosco institute of technology Mampetta, Calicut
Personal Details
Date of Birth : 23rd
March 1983
Gender : Male
Nationality : Indian
Marital status : Single
Languages Known : Malayalam, English, Tamil, Hindi and Kannada
Permanent Address : Vamattathil House,
Kodanchery P O,
Calicut District,
 KERALA,
 INDIA
 673580
Passport Details
Nationality: Indian
Passport Number: L2831721
Valid up to : 29/08/2023
Visit Visa Status
Valid upto September 25 - 2016
DECLARATION
I hereby declare that the particulars furnished above are true and correct to the best of my knowledge.
Place: Dubai
Date: 10/06/2016 NAVEEN JOY