This document contains the resume of AlaaEl-DinHassanMohamedHassan. It outlines his objective of seeking an opportunity at a reputable firm to utilize his experience and skills. It then provides details of his personal information, qualifications, skills, computer skills, professional experience in various roles managing workshops and providing technical support, education, and training.

1. AlaaEl-DinHassanMohamedHassan
Objective I'm looking for a good opportunity in a reputable firm that uses my experience and add to my skills.
Personal
Information
 Date of birth: 03/05/1977
 Place of birth: CairoEgypt
 Nationality: Egyptian
 Marital status: Married
 Military status: Exempted
Qualifications
Summary
 High skills in problem's diagnostics.
 Speed and accuracy of work.
 High pytiviodudor.
Summary of
Skills
 Requirements analysis & problem solving.
 Excellent customer interface skills.
 Good written and verbal communication skills (In both Arabic & English Languages).
 Highly self-motivating / self-starting.
 Ability to learn and apply experience
 Ability to improve technical skills
 Good knowledge of operations of various types of vehicles
 Sound knowledge of vehicle maintenance and repair procedures
 Highly experienced in handling vehicles and tools
Computer Skills  Excellent experience in Windows Operating System.
 Excellent experience in Microsoft Office.
 Excellent knowledge in dealing with diagnostic tools like (Clip, Nxr, xr25, Vas and
Examiner, etc….). and all applications of ELSA
End user
Training and
T.C. Manager
2/2010 till Date
Training and Technical support manager.
 Results - oriented and dedicated professional is six years of experience in developing
comprehensive training program and improve employee development. Demonstrated
success in managing open door investigation and employee relations through multiple
company team leader and facilitator who motivates and cultivates teams to achieve optimal
performance. Expert in developing training materials. Curricula and material, and program.
 Analyzed product failures and identified root cause and prepared resolutions for
problems.
Developed and trained various Workshop technicians.
55El M'zana Street, Cairo Egypt.
Phone (2) (02) 29758263
Mobile (2) (012(23551539
E-mail: alaaddin_h@yahoo.com

2. Professional
Experience
Managed work and ensured compliance to all standardized processes.
Developed programs and analyzed internal issues and recommended corrective
actions.
Provided technical support to all workshop employees.
Supervised effective working of technicians and maintained all equipment
appropriately.
Monitored customer equipment's and made necessary repair work and calibrated
processes.
Participated in management meetings for various operations.
2/2007-2/2010
Al-ACA Company (Al Aksa commercial agencies) as
Service Manager
 Communication responsible for any technical issue between ACA and the other
companies.
 Technical support for all of our brands.
 Responsible for loading department.
 Manage the team assigned for Skoda, Hyundai and Fiat vehicles.
 Interfering in technical faults diagnosis & solving the sophisticated problems.
 Developing the technician's technical skills.
 Ensuring high level of technical skills.
 Auditing the jobs to minimize the returned ones.
 Measuring and ensuring customer satisfaction.
2/2007-2/2010
Workshop manager
 Manage the team assigned for Skoda, Hyundai and Fiat vehicles.
 Interfering in technical faults diagnosis & solving the sophisticated problems.
 Developing the technician's technical skills.
 Ensuring high level of technical skills.
 Auditing the jobs to minimize the returned ones.
 Measuring and ensuring customer satisfaction.
8/2006-2/2007
Al-Forsan Company
Renault Maintenance Team Leader
 Supervising the team assigned for the Renault cars.
 Interfering in technical faults diagnosis & solving the sophisticated problems.
 Developing the technician's technical skills.
 Ensuring high level of technical skills.
 Auditing the jobs to minimize the returned ones.
 Measuring and ensuring customer satisfaction.
5/2003- 8/2006
Egyptian International Motors “EIM”
Started as a service engineer to reach as a quality Controller
 Repair mechanical and electronic faults.

3.  Interfering in technical faults diagnosis & solving the sophisticated problems.
 Reporting unusual defects to the workshop manager.
 Training new technicians.
 Ensuring high level of technical skills.
 Auditing the jobs to minimize the returned ones.
 Measuring and ensuring customer satisfaction.
4/2002- 4/2003
New Coldest (Air Conditioning Co.)
Service Engineer
 Installation of all types of air conditioning.
 Maintenance of the air conditioning units.
Education  B.Sc. in Mechanical power Engineering, Faculty of Engineering, Helwan University(2002)
 The graduation project :( Air to Air heat pump).Degree of project: Excellent
Training in
Czech
Republic


Technical training course organized by Skoda auto Czech Republic
At Czech Republic at 02/2014 about.
 Skoda diagnostics (including ODIS service)
 Octavia III
 Octavia III – chassis and assistance systems
 Petrol engines EA 211 , EA 888 III
 Diesel Engines EA 288
 Skoda Octavia III Diagnostics in Practice
 02E transmission design and function
 0am transmission design and function
 Comparison of both transmission
 DSG transmission diagnostics
 Repair technology procedure
 Practicing on vehicles equipped with DSG transmissions
 Practicing on individual transmissions
 Course name: Service Manager “Level 01” August2012

 Technical training course organized by Skoda auto Czech Republic
“Engine and Automatic transmission” 02/ 2012

 KGJ automatic Gearbox mechanics (gears , torque converter and assemblies)
 KGJ hydraulic system
 KGJ electronics
 KGJ overhauling
 KGJ shift lever assembly

4. 
Training in
Renault
academy

Training in
petro Jet Co.

 KGJ performance test
 Diagnostic tips
 BSF Engines mechanics
 BSF Engines cooling
 BSF Engines lubrication
 BSF Exhaust system
 BSF Engines electrical system (starting system and alternator)
 BSF Engines management system (including fuel and ignition system)
 BSF Engines overhauling
 Engines performance test
 Diagnostic tips
 API – actualtechnical / product information
 Electrics, Electronics and Diagnostics
Technical training course organized by Skoda auto Czech Republic
At Czech Republic 2010 about
 Service system
 Diagnostics
 Fault finding
 Electronics
 Renault Maintenance EIM
 Renault Product Support EIM
 Turbo Charger EIM
 Air Power Compressor EIM
 Marine EIM
 Heavy machines (komatsu Co.) EIM
 Renault Electricity and Injection EIM
 Electro mechanics prepare course EIM
 Diesel and petroleum engine workshop Petro jet
 Quality Controls & engines test Petro jet
 Heavy machines workshop Petro jet
 Mdhhdkro wtynilti Petro jet
Interesting  General interest in Sports specially swimming and tennis.
 Surfing the internet.