Ibrahim Gaber Abd Elsayed is a service supervisor at a multinational company in Alexandria, Egypt, with over 10 years of experience in fields including service supervision, field service engineering, design engineering, and service technician roles. He holds a B.S.C. in Electrical Power Engineering and is pursuing a Master's degree. He is seeking a relevant supervisory position that utilizes his skills in team leadership, customer service, and technical troubleshooting.

1. Curriculum Vitae
Ibrahim Gaber Abd Elsayed Service supervisor at multinational company
19 Elasal form Eltawfekia Street
Alexandria, Egypt
Mobile: +201224515973
Email: ebrahim3000@yahoo.com
Date of Birth : 30th August 1981
Marital Status : Married
Military Service: Completed
OBJECTIVE:
Accomplished and driven service supervisor with experience of coordinating operational
activities in an international company.
Field service supervisor for big team consist of engineers and technicians cover all service and overhaul jobs for machines and
generators on brand CAT at authorized dealer in Egypt Mantrac, our coverage area is Alexandria, Martouh, behayra, Siwa to
Libyan borders.
Having a proven track record in developing new initiatives and cultivating effective relationships both internally and externally at a
variety of levels. Boasting a impressive track record of working closely with commercial departments such as sales and product
management to assist the smooth operational running of a company.
Right now looking for a relevant position with a high profile and exciting employer who will appreciate my skills, experience and
hard work.
SUPERVISOR AND PERSONAL ATTRIBUTES
 Experienced in the management of a field based
team.
 Work with a lot of oil and gas and petrochemical
project over wide applications and serve them.
 Ability to work closely with and develop
relationships with clients.
 Improving and developing the knowledge & skills of
others.
 Highly organized with a positive 'can do' attitude.
 Knowledge of progress monitoring and reporting.
 Ability to organise clerical work, administration,
control systems and financial resources.
 Experience of using modern business methods in a
practical way.
 Knowledge of recruiting, selecting and appraising
staff.
 Able to handle communications and corporate
affairs.
 Building effective and efficient teams.
 Can create an environment where colleagues and
staff can develop and excel.
 Excellent customer facing skills.
 Disciplined, energetic and results orientated.
 Having an analytical approach to problem solving.
 High standards of numeracy and literacy.
 Assertive and confident.
 Self-starter, who can multi-task in a demanding
environment.
CAREER HISTORY
Mantrac group
Egypt
Service supervisor
August. 2012 Up till present
 Responsible for customer communications.
 Contact CAT Live web sites for parts, warranty and practical confusion.
 Preparing customer failure & repair reports and presentations
 Responsible for training programs planning & monitoring of engineers
 Manage the daily work activity to achieve the target.
 Follow up and technical support for field service engineers.
 Contact with other departments (parts, sales, administration).

2.  Preparing and pricing repair quotations from service repair up to complete
overhaul.
 Responsible for training programs planning & monitoring of engineers.
Mantrac group
Egypt
Senior Field Service Engineer
Oct. 2007 - August 2012
 Responsible for troubleshoot and repair for all CAT machines.
 Responsible for troubleshoot and repair for all CAT generators.
 Specialized for CAT petroleum assessment yearly between CAT and
Mantrac for EGYPT.
 Work with multiple drilling companies EDC, Weatherford, Sino
Tharwa,…ETC
 Work with multiple Oil and Gas companies like Khalda –Apache, Agiba-
Eni,…ETC
 Follow up and technical support for trainee field service engineers.
 Contact with other departments (parts, sales, administration).
 Preparing and pricing repair and complete overhaul quotations.
 Contact CAT. Live web sites for parts, warranty and practical confusion.
 Has a high hand scale for repairing and overhauling CAT products.
 Responsible for planning & execution of overhaul for CAT machines and
generators.
EGEC group
Egypt
Design Engineer
June 2007 - Oct.2007
 Design and quoting Electrical systems for industrial applications.
 Troubleshooting electrical systems for industrial applications.
 Preparing and pricing repair quotations for different control panels.
 Design switch gears and control panels for a lot of industrial projects.
 Preparing customer preventative maintenance schedule system.
Air defence Forces
Egypt
First latent engineer
April 2005-June 2007
 Troubleshoot Russian diesel generators which drive long rocket.
 Responsible for power systems & construction failure analysis.
 Overhaul Russian Engines and Russian air compressors.
 Practical training programs planning & monitoring for schedule service.
Toshiba group
Egypt
Service Engineer
Aug 2004-April 2005
 Commissioning and installation office network equipment.
 Diagnosing and Maintenance electronic equipment.
 Troubleshooting and Repair office equipment
 Communicate sales team to cover customer projects.

3. EDUCATION AND PROFISSIONAL TRAINING
Alexandria University Alexandria, Egypt
 B.S.C Electrical power Engineering, Power Dept 2004.
Graduation Year : 2004
Grade : Good
Graduation Project : Soft starter for induction motor
(digital design by using micro-controller)
Grade : Excellent
 Recently prepare Master Degree in Electrical power System
In Alexandria University
Ultimate Business Solutions (UBS) Cairo – Egypt
 Emotional intelligence
 Creative thinking and problem solving
 Communication skills
 Conflict resolution
Mantrac Technical Training Centre Alex. - Egypt
 Diesel engine & Advanced diesel engine
 Transmission
 Transmission control (manual–hydraulic – electric )
 Hydraulic systems & Advanced hydraulic systems
 Sullair portable air compressors
 Troubleshooting
 Failure analysis
 SOS analysis
 Contamination control
 Safety
Mantrac Management and soft skills Training Centre Alex. - Egypt
 Management Core Skills.
 Effective Team Work.
 Effective Presentations.
 The Professional Interviewer.
 Time management.
 Planning Skills and Setting Objectives.
 Problem Solving & Decision Making.
 Selling Skills.
 Negotiation Skills.
 Customer Service & Best behavior.
LANGUAGE
 Arabic: Mother tongue
 English: Excellent command in written and spoken
Driving license
 Valid Egyptian driving license
Interests
 Reading, football, music & computers.