NETCAST BPO is a global provider of outsourced contact center services founded in 2011. They utilize bilingual professionals domestically and college graduates offshore to provide inbound, outbound, email, chat, and back office services. NETCAST combines experienced talent with state-of-the-art technology and telecom platforms to deliver customized solutions across various industries. Their services include inbound and outbound calling, online support through email and chat, data entry, and they have a proven track record of success.
During this webinar, Emil Fernandez, VP of Oracle Applications Practice at Perficient, discussed the benefits SupportNet can deliver to meet the unique needs of your organization:
- Cost comparison for in-house support versus on-demand
- The ideal Hyperion support model
- The 3 major components of SupportNet
- Customization options
- Savings associated with SupportNet
Forward Communications is a financial services firm in San Francisco. Long an Avaya shop, they worked with Hayward-based Teledynamic Communications to move over to a better, more affordable solution with Digium Switchvox.
With Skype for Business Cloud PBX, users can globally manage calls right within Office 365 and eliminate separate PBX systems for information workers. This provides users with access everywhere, so they can make, receive and transfer calls from mobiles, tablets and PCs from nearly anywhere with Internet access. It also provides consolidated management, so the Office 365 administration portal is the central location to manage users for communications, email and content.
During this webinar, Emil Fernandez, VP of Oracle Applications Practice at Perficient, discussed the benefits SupportNet can deliver to meet the unique needs of your organization:
- Cost comparison for in-house support versus on-demand
- The ideal Hyperion support model
- The 3 major components of SupportNet
- Customization options
- Savings associated with SupportNet
Forward Communications is a financial services firm in San Francisco. Long an Avaya shop, they worked with Hayward-based Teledynamic Communications to move over to a better, more affordable solution with Digium Switchvox.
With Skype for Business Cloud PBX, users can globally manage calls right within Office 365 and eliminate separate PBX systems for information workers. This provides users with access everywhere, so they can make, receive and transfer calls from mobiles, tablets and PCs from nearly anywhere with Internet access. It also provides consolidated management, so the Office 365 administration portal is the central location to manage users for communications, email and content.
Blue Planet Networks is a Global Service Provider of managed internet services in 140 countries for Carriers, Service Integrators and Cloud Providers.
Managed Internet Services are preferred choice for organisations that need consistent high performance, together with the flexibility to grow with demand and run business critical applications that command 100% service availability.
As more applications move to the Cloud, mobility, video and IoT demands grow, Managed Internet Services are key to optimising hybrid network performance and costs. These will be further enhanced by emerging SDN & NFV technologies.
Blue Planet Networks provides maximum choice and flexibility in access technologies and enables Service Providers to ensure enterprises to select the connectivity method that best suits their business requirements. With an increasing dependency on the Internet and different requirements across company sites, straightforward access to all the major carriers in a given geography means the optimal service can be provided at each site.
Blue Planet Networks takes care of everything, on a one stop shop basis, from our express delivery service to 24/7 incident management and service restoration, all at amazing prices.
This presentation is in regards to the line of business we are in. This presentation reveals the information about the company. As we are looking for a business expansion. Clients who want to outsource business to us are always welcome as we would like work hand in hand with you.
TelePacific Communications Hosted Telephone System (PBX) presentation shows why this offering is different from the rest. With over 40,000 business customers, this 600M CLEC supports it's business customers with 97% satisfaction rating.
Blue Planet Networks is a Global Service Provider of managed internet services in 140 countries for Carriers, Service Integrators and Cloud Providers.
Managed Internet Services are preferred choice for organisations that need consistent high performance, together with the flexibility to grow with demand and run business critical applications that command 100% service availability.
As more applications move to the Cloud, mobility, video and IoT demands grow, Managed Internet Services are key to optimising hybrid network performance and costs. These will be further enhanced by emerging SDN & NFV technologies.
Blue Planet Networks provides maximum choice and flexibility in access technologies and enables Service Providers to ensure enterprises to select the connectivity method that best suits their business requirements. With an increasing dependency on the Internet and different requirements across company sites, straightforward access to all the major carriers in a given geography means the optimal service can be provided at each site.
Blue Planet Networks takes care of everything, on a one stop shop basis, from our express delivery service to 24/7 incident management and service restoration, all at amazing prices.
This presentation is in regards to the line of business we are in. This presentation reveals the information about the company. As we are looking for a business expansion. Clients who want to outsource business to us are always welcome as we would like work hand in hand with you.
TelePacific Communications Hosted Telephone System (PBX) presentation shows why this offering is different from the rest. With over 40,000 business customers, this 600M CLEC supports it's business customers with 97% satisfaction rating.
France is in the leading group of leather exporting countries (hides and finished products) as the 4th largest exporter of leather goods, taking all sectors into account
Jenseits vom Newsletter: Vom E-Mail zum online DialogmarketingMayoris AG
Referat gehalten an der SuisseEMEX'15 in Zürich, 25.08.2015 und am E-Mail Marketing Tag in Zürich, 21.10.2015
E-Mail Marketing ist weit mehr als der wöchentliche Newsletter-Versand. Transaktionsbasierte E-Mails, (automatisierte) Dialogstrecken, personalisierte und dynamische E-Mails bis hin zu interaktiven Elementen bieten hervorragende Möglichkeiten für modernes Marketing.
The 2009 Temasek Review, titled “Shaping our Journey”, was launched in July 2009.
Structure
- Temasek @ 35
- Year in Review
- From our Chairman
- Portfolio Highlights
- Group Financial Summary
- Shaping our Portfolio
- Shaping our Institution
- Shaping our Ideas
- Building A Shared Future
- Major Portfolio Companies
- Our Contact Points
Visit www.temasekreview.com.sg for latest Temasek Review.
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Transacciones millonarias ordenado por Antonio Engonga alias Tony OuruDiario Rombe
La Editorial Diario Rombe quiere hacer saber al pueblo de Guinea Ecuatorial, y al mundo internacional que la corrupción de Gepetrol es y ha sido dirigida directamente por el mismo Presidente de la República Teodoro Obiang Nguema Mbasogo
IntelliPro Solutions Pvt Ltd is a well known software development company in india who provides complete web development,software development ,Web Marketing and Web Designing Solutions to clients all over the Globe.
The Auxis Family is rapidly growing and we have over 200 open positions between Costa Rica, Colombia, United States and more!
Watching this recap, you will have the opportunity to gain insight into our different departments and career opportunities, and learn more about our core values and what you can expect from Auxis’ unique culture.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
1. A New Kind of Partnership
Delivering World-Class Outsourced Contact
Center Services
Inbound Outbound Email
Chat Data Processing
2. Who is NETCAST BPO?
► Founded in 2011, Privately owned.
► Global cutting-edge provider of BPO Services. Delivering call center
solutions for inbound, outbound, email, chat and back office services.
► Domestically, we utilize successful, driven bilingual professionals for
customer interface.
► Offshore we utilize articulate English & Spanish speaking college
graduates for customer interface.
► We combine top talent with state of the art technology and telecom
platforms.
► NETCAST management has over 100 years combined call center
operations experience held by company leadership
► Proactive Engagement Business Model
► Robust Call Center Technology Infrastructure
► Proven Track Record Of Delivering Best In Class Results Against
Competitors
3
3. Most providers want you to fit
into their shape or accept the
way they do things.
NETCAST will fit the way
YOU want business
done!
Because we fit what YOU need!
Proven experience delivering
exactly what you and
your customers want!
Why Netcast?
5
4. Our Industry Expertise
• A team of experts in the fields of technology, client management
and operational delivery.
• A wealth of talent representing over 100+ years experience
creating customized software solutions, cost effective contact
management, customer service and sales delivery solutions.
• A solution for your current challenges. Leveraging the team’s
talents we are able to create a unique solution, tailor made for
your service initiatives. Such as:
Driving operational efficiencies through technology, staffing and
cost effective call center and data entry offshore services
Seasonal support for campaigns, peak periods and special projects
Automated solutions to address customer wait times and client
performance management oversight
Web support services via email and chat to address peak
season demands with web traffic inquiries
6
6. Inbound and Outbound Capacity
Inbound Outbound
Dual 100mb fiber IPLs from multiple
carriers using different routes from LA
to Philippines.
Dual 50mb point to point lines from LA
to San Marcos, CA
Call prompting available
Call recording via Five9 to record,
retain, and retrieve calls
Integrated CTI allows desktops to pop
screens, know when calls begin/end
and supplement client systems
Web based Click to Call to instantly
create a call to customer while still on
website
Configured to dial in preview or
predictive mode
Used for B2C and B2B campaigns
Compliant with ALL FTC requirements:
• TSR and compliance options: FTC
safe harbor call logging, caller ID,
state and national Do Not Call lists
and others
Patented predictive algorithm…
drive stage based predicting for
better granularity and agent
utilization
Flexible call back scheduling
customizable to specific time zones
17
7. Online Support
Email Support Chat Support
Mailflow Email Support:
Integrated with phone switch, browser
based Email response system
Allows us to answer customer inquiries
quickly and efficiently
Promotes accurate responses, Every email
is spell checked before it’s sent out
Contains routing and workflow processing
Utilizes a library of standard responses
Able to create blended jobs containing
Inbound/Outbound calls with Email response
when agents are available
Comprehensive reporting and analysis
Access to customer contact history
Robust security
Integrated logging and alerting
Web-based chat: Real-time
communications between a customer and
agent.
Intelligent chat: Customer key word
matches automated response.
Share web pages (co-browsing)
Push a predefined or unique URL.
Ability to select predefined response
templates
18
8. NETCAST Industry Affiliations
The ERA (Electronic Retailing Association) is the recognized
industry association for the direct response television and
direct-to-consumer marketplace.
NETCAST’s leadership hold active roles within PACE
(Professional Association for Customer Engagement) for over
a decade. PACE is an industry leading association focused on
the needs of the contact center and the enhancement of
customer engagement globally.
The Outsourcing Institute is the leading benchmarking and
best practice sharing organization related to the outsourcing
community. NETCAST’s leadership has partnered, contributed
and benchmarked with OI for over 10 years.
8
9. Talent Acquisition and Retention
Recruiting
Key recruiting relationships
Management talent
Licensed staff
Local advertising and
community referrals
Multiple Colleges in close
proximity to to center
Focus on experienced talent,
but have ability to train and
develop those without
experience
Retention
Promote from within
Training opportunities
On the job training
Certified advanced training
Development opportunities
Leadership seminars
OIC
VOC Committee
Family Support
Full and Part time options
10
11. Our Core Services & Selected Clients
► Customer Service
► Sales
► Email/Chat
► Social Media Support
► Cross Sell / Up Sell
► Lead Generation
► Retention
► Warm Welcome
► Technical Support
► Help Desk
► Catalog
► Direct Response TV
► Logistics
► BPO
► Data Entry
► Fulfillment
7
Here’s What Our Clients Think…
“ We’ve worked with the great management team of
NETCAST for close to a decade now and continuing
our partnership for the long-term is low-risk
and high value sales and customer care
solution for our company “
13. Experts in Data Entry/Capture
• Over 14 years experience performing data entry services
from the Philippines
(12 years through prior firm Cyber City Teleservices [aquired in 2012] and
continuing since 2012 through NETCAST’s operations)
–Industries served include: Retail/Catalog, Automotive, Consumer
Electronics, Financial Services, Legal and more…
• Operationally, we are structured for accuracy, precision
and data security
• Leveraging the latest state-of-the-art technologies for
data capture, processing and archiving
• ISMS – ISO 27001:2005 compliant infrastructure and
processes
14. NETCAST’s 9-Step Data Capture/Entry Process
Receive
Client workload is sent via
a secured FTP (file transfer
protocol) which complies
with ISMS-ISO 27001:2005
data security protocol.
Download
Leveraging the latest
technology, NETCAST
receives files in only
seconds for processing
(Network speed is
1,000Mbps)
Extract
Compliant with ISO
27001:2005, all files
received by NETCAST are
encrypted to prevent data
loss, theft or corruption
Dispatch
Dispatching of files is also
known as scheduling of
work internally. A system
was developed to monitor
the movement of files to
our data capture encoders,
verifiers, correctors,
editors, transcriptionists,
etc. All projects handled
by NETCAST go through
this system for proper
scheduling and monitoring
Data Capture
Data capture processes vary from
client to client. Some require us
to access their website and
others require access to their
servers via VPN. Accordingly, we
use 3 Internet providers for
redundancy. OCR software is
used also for faster turnarounds
and, all credit card data is
encrpyted for data security.
Data Process
Data processing involves
several steps and editing
procedures for data
perfection. This
incorporates the validation
of addresses using the
latest US address
database, proofreading,
QA, etc.
Quality Assurance
Passed?
To ensure the accuracy of
the output being released,
all data/documents are
certified by NETCAST’s QA
team. Our QA team
represents a staff of highly
trained and experienced
professionals.
Release
The release of data or
output requires precision.
We handle your data with
utmost security and
confidentiality. All output
is transmitted in zipped
and encrpyted formats.
Archiving
Data is stored in a secured server
internally for an agreed up period by
our client. Common retention
periods include the following:
3 mths: images & recordings (jpeg,
tiff, pdf, wav, mp3/4, etc)
12-24 mths: for text (txt, doc, rtf, etc)
RECEIVE DOWNLOAD EXTRACT DISPATCH
DATA
CAPTURE
DATA
PROCESS
QA
Passed?
RELEASE ARCHIVING
Process 1
Process 2
Process 3
Process 4
Process 5
Process 6
Process 7
Process 8
Process 9
15.
16. Technology as a Competitive Edge
• 24/7/365 US-based nerve center.
• 100% IP based.
• Compression & SIP switching
• Server & Network farm.
• Trouble shooting & SOP solutions.
• Disaster Recovery Plans in place.
• Flexibility and out of the box solutions
• Speed of development and deployment
• Robust systems and reporting; providing critical
information and the “results that matter” to your business
• Unique Software Technology:
User friendly for Filipino and US CSR’s.
Includes CTI, voice recording, extensive
reporting capability etc.
Netcast Network Operations Center
San Marcos, CA
14
17. Technology-Telephone Platform
• Telecom node in 1 Wilshire Blvd, Los Angeles
• Inbound capacity with all major carriers including AT&T, Verizon, Level3 and
Qwest
• CRM platform leverages the Five9 unified solution providing:
• Highly scalable, multichannel contact center solution
• Incorporates all hardware and software to provide full phone switch as
well as CRM software across all channels
• Queuing and routing of traditional inbound and outbound phone calls as
well as email, chat, fax and web callback requests
• Enables organizations to communicate more effectively with their
customers
• Provides blended predictive and preview dialing, IVR and call recording
15
18. • Call sourcing – extensive, highly accurate algorithm
• Automatic Fulfillment file generation and transfer to
most US based fulfillment houses
• Media reporting-supports formats used by most
large US based media companies
• Real time credit card authorization with Authorize.net
- others can be added
• Extensive exception reporting
• Agent productivity analysis:
• Number of calls, orders, saves, save rates, save reason codes,
attrition rates and attrition reason codes, and non-sales dispositions
Scripting & Performance Mgmt Systems
19
19. • Records 100% of calls and retains for 25 months (can
extend if required)
• Service performance monitoring – Calibration sessions
• Ability to monitor live calls
Recording & Monitoring
20
20. Redundancy and Contingency Plans
• Full disaster recovery plan in place
• Fully redundant telecom, data network, power
infrastructure
• All servers backed up daily
• Desktops are imaged and can be rebuilt in
minutes
• Centers have full UPS power backup plus
commercial generators
• Generator has sufficient fuel reserves to self-
manufacture electricity for 30 days.
• Responsive Technical staff in place and trained
for any issues 7x24x365
21
21. Data & Physical Security
PCI DSS Level 1 Certified
Data Security
•Confidential data handled by employees designated with approved access having undergone background
checks and signed non-disclosure agreements
•Servers segregated based on roles, unnecessary services disabled, AV Definitions pushed automatically
each day.
•PC workstations updated with latest OS patches, unnecessary services disabled, locked down by
policy at the domain level. AV Definitions pushed automatically daily.
•Comprehensive password content/change procedures in place and enforced.
•PCI Level 1 Certification – Crimson Assoc.
•File Transfer – SFTP (secure FTP)
•NETCAST maintains a Clean Desk
and Clear Screen Policy
Site Security
• Guards posted at critical access areas
• Centralized access control – using biometrics and/or
keycard
• CCTV in place and monitored
• Visitors are checked, verified, justified and escorted
• Company issued picture ID badges must be worn at all
times
• Extensive employee background checks performed
22
22. • A team of experts in the fields of call center management,
technology, client management and operational delivery.
• A wealth of talent representing over 100+ years of call
center, customer service and sales delivery solutions.
• Leveraging our team’s talents, we are able to create a
unique solution, tailor made for your dynamic business
needs.
• If you…
• Require more capacity for contact handling
• Seek to reduce operating costs
• Look to enhance CSAT/NPS scores
• Desire increased revenue and service performance
• Want a partner that listens and works with you to develop
the best solution for your business
We have a solution for you!
The Netcast Value Proposition
23
23. Thank You for Considering NETCAST
Fred Shadding
SVP, Business Development
301-537-1528
fshadding@netcastbpo.com