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Job Fair 2022 - Event Recap
Auxis, founded in 1997 by former PepsiCo executives, specializes in management consulting and nearshore outsourcing, primarily for U.S. clients, with operational hubs in Costa Rica and Colombia. The company offers a broad range of services including finance transformation, IT transformation, and business intelligence, while fostering a culture that promotes employee satisfaction and development. Auxis is currently seeking talent across North America and Latin America for various roles, emphasizing innovation and customer service-oriented professionals.
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Job Fair 2022 - Event Recap
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- 2. 2 25 Years HelpingOrganizations Achieve Peak Performance in their Back Office and IT Operations • Founded by PepsiCo executives in 1997 after successfully standing up the first international Shared Services for PepsiCo Latin America in the early 90s. • Two primary service lines: • Management Consulting • Nearshore Outsourcing (focused on serving US clients) • Headquartered in South Florida, US, with two main outsourcing delivery hubs: • Costa Rica (since 2010) • Colombia (significant expansion in 2021) • Experts in bringing together operational strategy, process transformation and information technology – 200+ Successful Transformation Programs • Recognized within the Top 100 Global Outsourcing Providers by IAOP for the last 6 years
- 3. 3 Trusted by LeadingOrganizations Across The World From Over 10 Different Industries o Establish business rules, authorizations and controls on all in-scope transactions o Provide ongoing access, availability and support for all required tools & systems o Provide escalation support and issue resolution, in accordance with established procedures
- 4. 4 Areas of Focus Finance& Accounting Information Technology - Accounts Payable - Accounts Receivable - Accounting - Operational Audits - Decision Support Business Support Nearshore Outsourcing RPA & Intelligent Automation IT Transformation Business Intelligence & Analytics KEY SERVICES Finance Transformation - Customer Service - Human Resources - Marketing Analytics - Supply Chain - Service Desk - Infrastructure Ops - Cloud Transformation - IT Automation/DevOps - Database Management - Software Development M&A Integration
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- 6. 6 Our High GrowthCulture & Values Promote Employee Satisfaction & Better Career Development Opportunities Gain experience among multiple functions & 10+ different industries Leverage Coaching & Training to advance your career Competitive salaries with performance-based rewards Diversity & multiculturalism Get exposure to senior executives from Fortune 500 companies Learn and work with emerging technologies Be promoted based on your performance and not your seniority Be part of a mission-driven company where your ideas are heard & encouraged
- 7. 7 What are welooking for……….. Talent across North America & LATAM • USA • Costa Rica • Colombia • México • Argentina • Guatemala and more Types of Employees • Permanent Employees • Interns (Internship Program) • Contractors Languages • Spanish • English • Portuguese • French • Mandarin • Arabic • Korean • Thai and more Skills needed • Innovative / Creativity • Analytical & Problem Solving • Detail & Accuracy • Team Building • Adaptability • Leadership
- 8. 8 o Establish businessrules, authorizations and controls on all in-scope transactions o Provide ongoing access, availability and support for all required tools & systems o Provide escalation support and issue resolution, in accordance with established procedures Our Attractive Employee Benefits & Culture Promotes Higher Employee Engagement and Retention Hybrid Remote Working Inclusive Culture Private Medical Insurance Competitive salaries above the local market Extra time off (Birthday, Marriage, Tenure, etc.) Reward & Recognition program – “Peak Points” Objectives Bonus for leadership roles Cross-training & career development opportunities – serving 10+ different industries and offering a wide range of services across multiple functions Training & Development - English, Leadership, Technical Certifications, Online learning platform, etc. Sponsored events and activities throughout the year (e.g. Christmas Party, Remote events, etc.) Employee Committees - Social Responsibility, Wellness, Training, etc.
- 9. 9 Professional Development Programs EnglishSpanish Portuguese French Mandarin Auxis top performers are selected to attend external training certification programs such as ITIL, Windows, Citrix, AWS, Network: CCNA, O365, UIPath- Robotics Process Automation English Tutorials & Workshops Technical Certifications • Workshops that help improve language gaps based on the European CEFR classification. • The Auxis calibration process helps us determine the employees English level. Based on the results groups are divide into three levels. Provides managers/supervisors with the strategies necessary to handle challenges, gain a better understanding of their own approach to leadership & communication and build the skillsets required for effective decision making, strategy development, and implementation. Skill Development Tracks Leadership Development Auxis develops internal training for areas such as: Sales Customer Service Project Management Leadership Soft Skills
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- 11. 11 Full Spectrum ofInfrastructure and Application Services Auxis IT Services INFRASTRUCTURE MANAGEMENT & CONSULTING “IT Ops 360°” Cloud Operations Security Data Base Administration Service Desk Desktop Support Data Center Management IT OPS 360
- 12. 12 Open Positions - ServiceDesk Agents - Monitoring & Alert Mgmt. Analysts - MS365 Engineers - Network Engineers - Security Analysts - Cloud Solutions Engineers & Architects (Azure & AWS) Our Culture Technologies we support Our teams work with the latest technologies, and we promote flexibility to support our customers, focusing on our powerful partnerships and knowledge strengths around Microsoft, Amazon, Cisco, and VMWare. Training & Development Information Technology Outsourcing We believe that if our people are happy are customers are happy. We are always looking for customer service-oriented professionals to focus on the success of our clients, to provide highly skilled consulting services, and build account teams around our customers' IT needs. Whether you are an entry level or a seasoned IT professional we develop training programs and career paths based on your level and technical expertise. This includes technical certifications, leadership training and soft skill training. These programs provide our employees with attractive growth incentives, and career opportunities once their earn their certification.
- 13. 13 IT Job Descriptions ©2016 Auxis – Confidential & Proprietary 13 Auxis Role Experience High Level Job Description Service Desk Agent • High School Diploma • Min of 1 year of Technical Support Experience • Experience using Active Directory, Exchange, MS365, and VPN • Must have excellent communication skills • Perform L1 contact providing resolutions to customer on issues and follow up • Perform Incident & Request Queue Mgmt for Auxis clients and assign to L2/L3 as appropriate • Utilize excellent customer service skills to exceed customer’s expectations • Ensure proper documentation and recording of tickets Monitoring & Alert Mgmt Analysts • Computer Science, Engineering Bachelor’s degree or equivalent work experience • Min of 1 year of monitoring & alert management experience • Knowledge of backup, antivirus and patching mgmt. • Knowledge of basic Windows server administration including Networking and Linux • Provide L1 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. • Support services of Microsoft Windows Server OS, such as DHCP, DNS, AD, and CA. • Proactively ensure the highest level of systems and infrastructure availability. • Work with client application teams to resolve operating system, availability and performance related issues. • Monitor security, backup, and redundancy with systems according to predefined set of standards. Cloud Solutions Engineers (Azure & AWS) • Computer Science, Engineering Bachelor’s degree or equivalent work experience • Min of 3 years of experience with large server-based Azure & Windows environments • Extensive experience with Active Directory, Linux platforms, and VMWare technologies • Strong knowledge of virtualization architecture and operations • Provide L3 troubleshooting escalated support issues related to datacenter operations, WAN and LAN connectivity, and security. • Manage queue and ticket prioritization. • Assist as needed with the delivery of new client migrations & complex projects. • Support the design, deployment, and maintenance of cloud & on premised datacenter solutions using multiple vendors. • Provide recommendations to improve the client’s operating environment and datacenter technologies. • Manage complex technical problems. English: B2/B2+
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- 15. 15 Technologies #1 RPA Platformin the world Leading IA Data Capture Tool • AP Invoice receipt, extraction, classification and indexing • Technology available to read and extract any other documents (e.g., PO’s, AP invoices, vendor statements, etc.) • The largest library of pre-built machine learning models that seamlessly integrate into existing workflows • Pre-trained, pre-structured, or brand-new models. Real-world AI and Machine Learning #1 BI Platform by Gartner • Non-intrusive technology able to automate any manual, business- rules-driven, repetitive process across all back office areas • Enhances automations with Vision, Language, Speech, and Decision support cognitive engines to achieve higher levels of insights and touchless automation Leading Cognitive Engines • Real-time analytics through customized dashboards and visualizations that are custom made for Puma Energy based on key KPIs and financial data that the organization wishes to track
- 16. 16 Profiles English: B2 Junior •No experience • Some technical skills Intermediate • 1-2 years with UiPath • Complete training Senior • 2-4 years with UiPath • Certified developer Architect • 5+ years with UiPath • Certified in UiPath • Experience in multiple projects designing
- 17. 17 Training and Certification Freetraining in the UiPath Academy Learn all the concepts in 2-3 weeks Auxis helps to get the certifications and get hands-on experience
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- 19. 19 Finance & AccountingOperations SERVICES Record to Report • General Ledger • Fixed Assets • Period Closing • Reconciliations • Treasury • Reporting Decision Support • Budget and Forecasting • Financial Modeling • Variance and Trend Analysis • Risk Management • Internal Audit and Governance Audit Support • Advertising and Promotion • Pricing Audit • SOXS Controls • Brand Standard Order to Cash • Order Management • Credit Card Processing • Invoicing/Accounts Receivable • Credit Management • Cash Application • Research/Exception Processing Procure to Pay • Sourcing and Procurement • Invoice Processing • Payment Processing • Vendor Setup & Master Records • T&E Processing We assume responsibility for performing some or all your company’s Finance & Accounting and Customer Service back-office operations Order to Cash Procure to Pay Record to Report Decision Support Audit Support
- 20. 20 BPO FAO JobDescriptions © 2016 Auxis – Confidential & Proprietary 20 Auxis Role Experience High Level Job Description BPO Manager 10 years+ overall experience, at least 3 years managerial experience and 7+ years back-office operations experience Leads BPO operations team and serves as the primary interface to the client. Conducts comprehensive studies to improve the operational and financial effectiveness of the unit. Performs statistical, cost and financial analysis of financial reports and data, and prepares subsequent narrative analysis for management. Responsible for managing all related functions and services. BPO Supervisor 5 years+ senior F&A experience, at least 3 years supervisory experience, Public Accounting License + Supervises various finance and accounting activities, including preparation of reports and statistical data detailing operational results. Oversees a range of F&A activities including General Accounting, AP and AR. Maintains operational policies and practices to ensure data necessary for business operations is accurate and reliable. BPO Lead At least 5+ years F&A operations experience, with strong knowledge of key back-office processes Serves as the “go-to” person for the functional area, providing support and subject matter knowledge to other team members, as required. Prepares service level reports and provides daily status updates to client management. Leads new team member training. Maintains internal standard operating procedures documentation, as required. Senior Accountant 3+ years operational accounting experience, Public Accounting License Performs and oversees various accounting activities, including reconciliations, journal entries, period closing and reporting. Maintains accounting practices to ensure data necessary for business operations is accurate and reliable. May specialize in one or more functions. Leads special projects. English: B2/B2+
- 21. 21 BPO FAO JobDescriptions © 2016 Auxis – Confidential & Proprietary 21 Auxis Role Experience High Level Job Description Staff Accountant 2+ years Prepares general ledger journal entries and month-end closing entries and supporting reconciliations. Performs monthly financial statement corporate reporting. Drafts internal financial reports and supporting analytics for division senior management. Supports special projects. Senior Accounting Clerk 1 year of F&A operational experience Prepares accounting and treasury related journal entries and month-end closing entries and supporting reconciliations. Performs monthly financial reporting and supports special projects. Senior A/P Clerk AP Clerk 3+ years 1 year Reviews invoices for accuracy. Sorts documents by account name or number, and processes invoices for payment. Performs other clerical duties associated with accounts payable. Posts transactions to journals, ledgers and other records. Senior Accounts Receivable Clerk AR Clerk 3+ years 1 years Receives payments (i.e. checks, wires, ACH) and applies to orders via data entry within the appropriate system. Provides clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts.
- 22. 22 What our clientswant from us 22 Expertise Cost Savings Innovation Continuous Improvement Problem Solving Communication & Attention
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- 24. 24 Customer Service Operations Lineof Business Customer Service Agents • Take Phone Orders • Manage complaints. • Resolve billing Inquiries • Answer customer inquiries Auditors/Coaches • Provide frequent coaching and guidance support to franchisee teams • Manage operational needs & standards and provides consistent insight into operations. • Reporting and Data Analysis. • Infuses pride in the organizational values and mission CS & Back-office Advocate • Inbound Calls • Manage requests • Redirect calls to the right department • E-mail and chat service • Resolve customer inquiries HR Helpdesk Agents • Inbound Calls • Work with support areas • Weekly tasks • Resolve users' inquiries Focusing on Helping and supporting customers around the globe, delivering a high-standards quality service for each of our clients CS & back- office advocate HR Agents Customer Service Agents Auditors Coaches
- 25. 25 BPO Customer ServiceJob Descriptions © 2016 Auxis – Confidential & Proprietary 25 Auxis Role Experience High Level Job Description Customer Service Agent 6 Months – 1 Year of Experience Provides professional business and customer service support, both individually and as part of a project team, with a focus on high levels of customer satisfaction and productivity HR Helpdesk Agent +1 Year of Experience Provides professional customer service support, with a focus on assisting the employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. Customer Service & back-office advocate 6 Months – 1 Year of Experience Responsible for delivering an effective, timely and first-class customer service for banking and loan’s customers through professional written and oral communication. The advocate will be expected to meet specific monthly targets in response to company goals. Coach / Auditor Agent +1 Year of Experience Responsible for providing an unparalleled level of operational review , coaching, and analytical support to franchisee operational teams through virtual visits in order to significantly improve their operational excellence and financial performance. BPO CS Lead 2 years+ overall Experience as a Team Lead Will be the primary customer interface for trouble calls; and provides support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. English: B2+/C1
- 26. 26 What our clientswant from us 26 High Quality Service Continuous Improvement Problem Solving Communication and Attention
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- 28. 28 Interested in Applying?Follow This Process: Confirmation of receipt & analysis of resume by HR Exploratory Zoom Meeting Background Check, Contract Offer & Signing Visit https://www.auxis.com/careers Step 1 and apply to our career opportunities Step 2 Step 3 Additional Job Interviews & Testing based on role Welcome to Auxis! Step 4 Step 5 Step 6
- 29. 29 Apply Today! https://lnkd.in/dzYB9dsz Click onExplore Career Opportunities to see all our open positions!
- 30. 30 US: Bill.Rauch@auxis.com Colombia: Juan.tiuso@auxis.com CostaRica: Nicole.araya@auxis.com Follow Us on Social Media! Bill Rauch Senior Recruiting Manager (US/CR-IT/Consulting/Sales) Bill. Rauch@auxis.com Augusto Lopez Senior Recruiting Specialist (CR-BPO) Augusto.lopez@auxis.c om Maria Matamoros Human Resources Recruitment Coordinator (LATAM- ITO/BPO/RPA) Maria.Matamoros@auxis.com Recruiting Team Email Your Questions Here: Sandra Gallego Senior Recruiting Specialist (COL-BPO/ITO/RPA) Sandra.Gallego@auxis.co m
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