PERSONALDETAILS 2016 OM

PERSONAL DETAILS
Surname Pillay
First Name Dushandra
Telephone Numbers +2783 368 9997 (Cell)
Marital Status: Widowed
Driver's Licence Yes
Home Language English
Other Languages Afrikaans
EDUCATION
High School Montarena High School
Period 1983
Qualifications Matriculation Certificate
Subjects English, Afrikaans, Accounts,
Mathematics, Biology and
Geography

Further Education PC Engineering Dip Boston House
Campus,
MCSE (Microsoft Certified Systems
Engineer plus Internet - NT4)
Torque - IT,
Citrix Metaframe, Microsoft Project
basic and advanced, Primer Project
methodology. ITIL Foundation
certified V2 and 3. Catalyst PM
Methodology.
Cisco: Cisco Business
Communications System for
Engineers, Cisco Small Medium
Business for Engineers
EMPLOYMENT HISTORY (Current)
Company Old Mutual
Type of firm Financial Services
Period March 2016 to Current
Position Project Manager
Duties Performed at Old Mutual:
I am currently working at Old Mutual on a contract basis. I am project managing their Contact
Centre Upgrade. The contact centre has a population of 1500 seats spread across all sectors of
their business. The upgrade/refresh will replace all parts of the infrastructure including PCs,
Headsets, and the full Avaya Suite of products. The upgrade will require all Business Units to

change their processes as well and will include a migration to the new features available on the
latest Avaya suite.
My duties include:
• Manage my team consisting of 15 resources
• Conduct workshops for as is versus new Builds.
• Manage a team of 5 Technical resources from Dimension Data for the hardware
installation including 2 Avaya specialists
• Work closely with Business Analysts to align the business procedures for the new kit
• Migrate 73 Business Units onto the new Avaya Platform.
Reasons for leaving
Seeking a permanent position
EMPLOYMENT HISTORY (Jan 2015 to Nov 2015)

Company The Kuyasa Fund
Type of firm NGO Housing Sector
Period Jan 2015 to Current
Position IT Manager
Duties Performed at Kuyasa:
The Kuyasa Fund is a currently operating as a NGO but is transitioning to a public listed company.
Kuyasa is a social development organization that uses microfinance as a tool for improving the
housing conditions and lives of South Africa’s poor communities. Kuyasa has 4 branches currently
but will be expanding throughout SA in the near future. Branches are located in George, PE,
Robertson and Cape Town currently. The data centre is situated in Cape Town, where I am based.
The technology used by the business is smart phones, laptops and tablets that connect to a
central system which is cloud based. This system consists of a CRM and Financial system to
disburse and track loan repayments. The application residing on the front end enables field staff to
disburse and collect on loans. The system they use is an application which resides on a smart
phone that dials into a cloud based server. The server captures all the borrower’s details and
connects to the credit bureau. Credit checks are done and the client is vetted. If the client is
approved, the application is sent to the financial system which calculates the interest, repayment
term and amount. The LDOs (Loan Development Officers) in the field then prints out a form on a
Bluetooth printer which the clients signs and the loan is disbursed into his bank account. This
system requires many components that need to be fully integrated so the process in the field is
efficient and reliable. I am currently redesigning the system to achieve this goal. On the software
development side, I work with a team from the UK (T24, Temenos) and an SA based team for the
front end. My team is also responsible for the entire infrastructure countrywide. We are also
upgrading some components of the infrastructure to ensure that we cater for the rapid growth cycle
of the company.
My duties include:
• Manage my team consisting of 7 staff members to support field and office based staff.

• Manage a team of 2 Business Analysts for data mining and reporting.
• Management of contracts with the external vendors which include telephony, voice
logging, ISP services
• Manage a team of 5 developers who will customise the smart phone, CRM and
financial systems during the system changeover.
• Manage and deliver the IT infrastructure upgrade project for all branches.
• Install and configure an on-site Exchange server with a new Active directory and File
Server.
• Responsible for the overall strategic growth and development of the company’s IT
solutions.
Reasons for leaving
Retrenched.
EMPLOYMENT HISTORY
Company Integrated Supply Chain Innovations (ISCI)
Type of firm IT Supplier to Supply Chain Industry
Period Feb 2014 to December 2014
Position IT Manager
Duties Performed at ISCI:
ISCI is an IT Freight company that develops and implements software solutions to the Supply
Chain Industry. This software encompasses the entire logistics process, including procurement,
imports and exports, warehousing, distribution with track and trace etc. It is innovative software
that can be customised to fit any business within the e-commerce and/ or supply chain market.
One of our bigger clients is the Ministry of Health in Botswana. The Ministry has a facility (Central
Medical Store) which procures and distributes pharmaceutical products for the country of
Botswana. CMS stores and delivers over 120 million Pula in medical products at any given time.
We were contracted to develop and implement an end to end system to manage the entire

logistical cycle for this main facility and 96 smaller facilities throughout Botswana. My role as IT
Manager is to upgrade and refresh the entire IT infrastructure of the facility and roll out our
customised software to enable it to work transparently and efficiently going forward.
My duties include:
• Manage the local team consisting of 16 staff in country including the CMS senior staff
and technicians.
logging, ISP services
• Manage a team of developers who will customise the warehousing and distribution
applications.
• The IT infrastructure will be refreshed totally including a completely new network with
Cisco switches and CAT 6 cabling.
• The entire Microsoft infrastructure will be rebuilt in parallel to the existing systems in
accordance to Microsoft’s best practices. They will be running: Exchange 2010 with
Server 2008 R2, MS Forefront (Antivirus), MS TMG (Threat Management Gateway),
MS SQL 2010 and Server 2008 R2 Enterprise.
• ISCI’s custom software is called UNIVU. I am responsible for the ongoing development
and maintenance (SDLC) of this system with our team of developers in South Africa.
• Currently we are customising our software and integrating it into other systems
(Pharmamaster and Dynaman), that we have sourced from another vendor, Axiom.
• Pharmamaster is an ERP system very similar to SAP which integrates into the
Dynaman software and uses handheld scanners to move stock through the system up
to the distribution points
• Once completed with the customisation and implementation of the system, we will do a
skills transfer to the local contingent and continue to assist with maintenance remotely.
• Our local clients in SA which include Groupon, CourierIT, FEDEX, DHL etc will benefit
from the system changes with a new version which we have already started testing.
Reasons for leaving: Contract/Project ended. Sought a more stable/permanent position.
EMPLOYMENT HISTORY
Company First Equity Risk Management Services

Type of firm Financial Services
Period Oct 2010 to Jan 2014
Position IT Operations Manager
Duties Performed at First Equity Risk Mgmt. Services:
First Equity is company operating in the Financial Services sector. The Head Office is situated
in Bryanston with branches in Cape Town, Durban and Nelspruit. We deliver Short Term
Insurance products to the market primarily. The company is also diversifying their product
offering to include other related products.
• My team consisting of 5 technicians provide desktop and server support for the
company. We built the IT infrastructure from scratch when the company started
operating in 2009.
• The system was built with strict accordance to Microsoft’s best practices. They are
running: Exchange 2010 with Server 2008 R2, MS Forefront (Antivirus), MS TMG
(Threat Management Gateway), MS SQL 2010 and Server 2008 R2 Enterprise.
• Although the staff compliment consists of 150 users in JHB, 100 in Cape Town, the
system is designed to cater for up to 500+ users.
• Client machines are running Win7 professional with Office 2007.
• File and Print Services are housed on a Server running MS Server 2008 R2 with a SAN
and NAS attached.
• MS System Centre Essentials is installed for inventory control and client management.
• WSUS for Windows updates and MS Forefront client/server antivirus solution.
• Network infrastructure using, WiMax and ADSL broadband from 2 suppliers for
redundancy.
• Servers are both physical and virtual utilising MS Hyper-V
• VOIP on SIP trunks and some analogue lines for telephony.
• On the LAN in Bryanston I’ve installed 7 wireless access points for easy access to the
systems from anywhere in the building.
• CAT6 cabling to the desktop and POE managed switches for the IP phones.
• The branch in Cape Town is configured in the same way and they are able to access the
JHB branch via an inter site VPN. Staff from other remote locations dial in via 3G or

ADSL through a VPN connection and access all services as if they were in the local
offices.
logging, ISP services and various Insurance applications.
• First Equity’s Insurance Application is called System A. I am responsible for the ongoing
development and maintenance (SDLC) of this system with the external vendor.
• Provided a detailed IT governance document which outlines the strategy for IT going
forward including but not limited to Server, Desktop including industry best practices for
hard drive quotas and mail box sizes etc. It also details some aspects of Service
Delivery according to ITIL best practices.
Reasons for leaving
Relocated to Cape Town after death of my wife
EMPLOYMENT HISTORY
Company T- Systems (Client 2)
Period January 2009 to Oct 2010
Position Site Manager IT Operations
NBC
Duties Performed:
I was situated at the client’s site NBC in Braamfontein. This site is NBC’s Head Office from
which all IT operations is run. The other major regions include Durban, Cape Town and PE and
there are smaller branches in Lesotho, Rosslyn, Swaziland and Richards Bay. Mozambique and
Ghana branches were being built but not yet in operation at the time. I was responsible for
managing the team on site with regards to Server and Desktop support in all regions. I reported
directly to the IT Operations Manager.
• As Site Manager, I had 3 FSEs (Field Service Technicians), 1 Network infrastructure
technician, 2 Server Engineers and 3 Help Desk Agents reporting to me.
• Duties included managing day to day activities of the team, HR duties, performance
appraisals etc.

• Monitored calls logged and resolved within the SLA on a daily basis.
• Handled all escalations and attended project meetings to plan the team’s
involvement in the various projects.
• The Server Engineers were responsible for all the servers in the Data Centres
throughout the region.
• Duties here included installations, back-ups, monitoring and maintenance of all
equipment housed in the Data Centre.
• This team was also used for Projects as technical resources.
• I also provided support of a technical nature in my capacity as a qualified MCSE
when required.
• I travelled to Cape Town, PE and Durban branches and repaired, upgraded and
rebuilt infrastructure to enable the successful operation of these sites.
• My team was also responsible for the LAN, WAN and telephony infrastructure of
NBC.
• We monitored, made changes and handled new installations to existing
infrastructure. We also handled all projects relating to the infrastructure.
Reasons for leaving
Sought a position closer to home.

EMPLOYMENT HISTORY
Company T- Systems (Client 1) Old Mutual
Period April 2008 to Dec 2009
Position SDM/Team Leader
Duties Performed:
I was still situated at the client’s site in this role, Old Mutual Square, Grayston Drive. This site is
OM’s JHB Head Office which enables me to interact with the top management of the company.
It is a site of high focus within the company the expected level of service is high. This situation
has been the catalyst of my growth and understanding of customer focus and service. I have
implemented this culture throughout my region successfully.
This region included KZN, Mpumalanga, Pretoria, Gauteng and North West region (Randburg
up to Botswana). The OMG contract includes desktop and server support for Old Mutual and
Mutual and Federal Insurance companies.
In the SDM role, I was responsible for:
• Service delivery and direct reporting to the client on a weekly basis.
• Ensured that my technical team as well as the various Vendors and Project Managers
delivered exactly what the client signed off.
• Managed all projects within the region with the various Project Managers reporting to
me.
• Ensured that the client was updated in the form of progress reports etc.
• Typical projects included new software rollouts such as Microsoft Vista, Microsoft Server
2008 and Microsoft Exchange 2007 and Microsoft SCCM server.
• OM’s choice of software is predominantly Microsoft with a few exceptions.
In the Team Leader role I had 15 FSEs (Field Service Technicians) reporting to me. Duties
included:

• Managing day to day activities of my FSEs, HR duties, performance appraisals etc.
• My team was also responsible for all the Data Centres in this region.
• Duties here included new installations, back-ups, monitoring and maintenance of all
equipment housed in the Data Centre.
• This team was also used for Projects as technical resources.
In both my roles I was responsible for finances on a team and project level. I managed my own
cost centre and assisted the Project Managers with their project budgets. Resources were
charged out on an hourly (time and materials) basis to customers and Project Managers at
different rates. I was accountable for all profit and expenditure in my cost and profit centres.
This included asset management and expenses for the team, ensuring that the customer is
billed correctly and the revenue collected on time. I was assisted by the finance department,
although they did not report to me directly.

EMPLOYMENT HISTORY
Company Computer Sciences Corporation
Period May 2007 to March 2008
Position PM/ Service Delivery Manager
Duties Performed:
I was involved in this project in a dual role. My initial role was Project Manager and the project
entailed the relocation of Old Mutual’s Executive Team from Mutual Park in Cape Town to
Mutual Square, Grayston Drive in Gauteng. In order to accommodate the Team, 8 departments
within Mutual Square had to be reshuffled. All existing offices were torn down and rebuilt from
scratch. All IT services including voice, data and desktops had to reinstalled. The reshuffle
involved 500 staff at the site and 125 people that relocated from Cape Town. After the project
was completed I focused on my second role as Service Delivery Manager (SDM).
This involved the management of all IT services provided by CSC at the site. It also included
the management of all vendors located at the site. These vendors were all subcontracted by
CSC and reported directly to me. GijimaAST was responsible for Desktop support, NI Cabling
for Network Infrastructure, Siemens for telephony and CSC for all other IT services for Old
Mutual. As SDM, I was the single point of contact for the client ensuring that all service
providers deliver as per their SLA/contract. This involved all day to day calls, weekly and
monthly reporting, SLA design and monitoring etc. The site was in a quick growth phase and
departments move and reshuffle occurred on a monthly basis. I ensured that this was done in a
seamless manner with little or no disruption to IT services. I was also responsible for the on site
Data Centre and tasked with ensuring that it is ran smoothly and efficiently. The Data Centre
housed the server environment for Old Mutual and the WAN links to the rest of the company’s
infrastructure in South Africa and overseas.

EMPLOYMENT HISTORY
Company Computer Sciences Corporation
Period July 2006 to April 2007
Position Project Manager
Duties Performed:
CSC had a contract with the Mutual Group for various IT services. This included Old Mutual and
Nedbank. We engaged in a national project that entailed the following:
• Complete LAN/WAN infrastructure upgrade.
• All routers, switches and PABX’s were replaced with Cisco equipment.
• During this exercise we joined the Data and Voice platforms onto a common network.
• In my role as project manager I managed 5 projects concurrently:

o LAN/WAN refresh for KZN and Gauteng,
o CMDB (Configuration Management Database) project,
o VOIP (Voice over Internet Protocol) project,
o Wireless LAN project and
o Contractual Commitments (Contract Management) project.
The Mutual Group adheres very closely to the ITIL framework and this governs all aspects of
their IT. They required all partners to be ITIL certified and I received this training in a formal
environment. I also wrote the exam and I am certified. The contract was also based on the ITIL
framework and I ensured that all deliverables were met in accordance.
I was responsible for the following:
• LAN/WAN rollout team, which included resources from CSC’s branch in India and the
local contingent.
• All activities related to the projects including:
o BOM (bill of materials),
o Logistics
o Vendor management
o Reporting back to clients
o On site management of resources
o Change management
o Liaison with the various stakeholders and project sponsors
• In terms of scale, the project entailed the cutover of a campus site consisting of 2500
users and devices.
• I managed the team of 40 including resources from Dimension Data, Telkom, CSC and
Nedbank.
• Systems included mission critical banking applications to building management systems.
Reasons for leaving
Moved to T-Systems because of the contract awarded to them

EMPLOYMENT HISTORY
Company Dimension Data (Client 3)
Period October 2004 June 2006
Position Operations Manager
Duties Performed:
I was deployed at Wits University by Dimension Data. The project entailed the consolidation of
all legacy systems into a single Microsoft platform. The legacy systems included Microsoft NT4,
Exchange 5.5, Novell and many different third party application servers. Many departments and
faculties within the University utilised their own platforms and systems. The purpose of this
project was to dispose of all legacy systems and deploy a common platform on a single domain
namely wits.ac.za utilising the advance features of Active Directory 2003 and Exchange 2003.
We also tested various scenarios on Microsoft Windows Server 2003 Revision 2 (R2) in a Lab
that we setup at the facility at Wits. In the live environment we deployed the servers in a
clustered environment attached to a SAN. We also deployed MOM 2005 and SMS 2003
throughout the organisation.
I was tasked with:
• Providing support and training to the various staff within Wits’ IT department
• Providing mentoring and acting as an escalation point for major problems to Dimension
Data and/or Microsoft.
• Responsible for the desktop team, which consisted of 5 technicians
• The team was responsible for the migration of all users within Wits onto the new
Domain with the full bouquet of services.
• Services included e-mail, home drives, Internet access and back-ups.
• The user base consisted of approximately 5000 users at the time.

• Total migration of all departments took 1 year and included various server applications
and the entire user base.
• During this time I remained on site permanently for support and change management.
EMPLOYMENT HISTORY
Position Operations Manager
Duties Performed:
I was deployed at Supergroup’s IT department in Sandton by Dimension Data. We submitted a
proposal for a new AD and Exchange rollout which commenced on 1 August 2005. We
upgraded their legacy networking infrastructure countrywide and upgraded all regions to

Windows Server 2003 and Exchange 2003 (previously on Server 2000 and Exchange ver.2000
and 5.5). MOM (Microsoft Operations Manager) was deployed as part of this project to assist
with the administration of the Domain. We migrated three existing domains into the new
Supergroup Domain.
I was tasked with:
• Providing support and training to the various staff
• Working closely with the IT Manager and Senior Architect in my role
• Providing mentoring and acting as an escalation point of all major problems to
Dimension Data and/or Microsoft.
• Each solution has a technical lead attached to it that runs the day-to-day operations.
• These leads reported to me on problems and issues
• My team maintained all environments in the group
• I had 15 people reporting directly to me.
• The team was responsible for all IT functions in the group including development, testing
area, and releases on the live environment
• We adhered strictly to change control methodologies that assisted us in rolling out new
solutions quickly and efficiently
• The team also consisted of a desktop support component of five technicians, who
reported to me.
EMPLOYMENT HISTORY

Position Project Manager/Technical Lead
Duties Performed:
I was deployed by Dimension Data at a company called Silica Fund Administrators located in
Sandton. This was initially a ‘Greenfield’s Project” which entailed the setting up of the entire
infrastructure off which the group now operates.
I managed this project which consisted of 20 team members. We began with the construction of
the Computer room and server hosting and finally the desktop environment.
This environment included Microsoft, UNIX and Oracle solutions.
The Microsoft solutions included:
• Server 2003
• Exchange 2003
• Active Directory installed on an IBM Blade environment.
• There was also a SAN implemented in the form of the IBM Total Storage solution
for Oracle and other storage requirements.
• There were various financial systems that ran on UNIX
• After rollout and implementation, I was outsourced to the group to provide
support and to train the various staff.
• I worked closely with the IT Manager and Senior Technician in my role
• I provided mentoring and acted as an escalation point for major problems.
• Each solution had a technical lead attached to it that ran the day to day
operations
• These leads reported to me on problems and issues
• We were also responsible for the DR policy for the group
• We had a DR site set up in Midrand which replicated the environment exactly as
in the live environment in Sandton

• This was in addition to normal back-up procedures
EMPLOYMENT HISTORY
Company Dimension Data
Type of firm IT
Duties Performed:
I managed projects for the Operational Services department. My biggest project entailed the
setting up of an ISP (Internet Service Provider) for the Ethiopian Telecommunications
Company. Within the Ethiopian project I was involved in all aspects of setting up the ISP

including cabling (electrical and fibre optic), computer room, server cabinets, Sun servers and
various software including Sun, Microsoft and security (PIX). We also catered for GSM
connectivity to the ISP. During the roll out phase I was in country (Ethiopia) with the team
overseeing the installation of all the POPs (points of presence). We also carried out a skills
transfer to the local staff before we left Ethiopia.
I was also responsible for project managing a WAN project where we set up a medical switch
with redundant sites for a major client in SA. Major aspects include a firewall, Routers and
Internet backbone.
I am currently involved in the early stages of another project for Virgin Airlines in Nigeria. I have
extensive experience in Africa and understand the culture of doing business in this region.
My duties included managing resources from the various divisions within Dimension Data. I had
resources that reported directly to me and I was responsible for their day-to-day activities. I had
to evaluate their performance and contribute to their KPI evaluations (Key Performance
Indicator). I have also received in house training on Microsoft Project and Primer at DDU
(Dimension Data University). Primer is one of the most advanced Project management
methodologies for the IT sector today. The Project Management Institute endorses this
methodology and all projects within Dimension Data are completed using on this methodology.
Reasons for leaving
Sought a permanent position.

EMPLOYMENT HISTORY
Company Harmony Gold
Period June 2004 to September 2004
Position Project Manager/Technical Lead
Duties Performed:
I managed a team of 8 technicians that was responsible for a rollout in the Free State. The main
focus of the project was the migration of 1500 users from a Windows 2000 server environment
to a Windows 2003 Active Directory and Exchange 2003 environment. I initially consulted to the
Design team on various aspects of the Domain design including Architecture design, Clustering,
Advanced Directory structure and Exchange design. I was then tasked with implementation of
the new Domain, which included the rollout, and upgrading of various servers and migration of
users onto this new Domain. We were deployed in the Orange Free State and we had migrated
27 sites at the various mineshafts during the course of the project. My day-to-day duties
included the supervision of the team ensuring that users are efficiently migrated in accordance
with an SLA. I provided high level technical support for technical issues that were experienced
daily that was above the team member's knowledge and ensured there is a transfer of
knowledge to the local team. I reported daily upstream to the Operations Director and various
other managers ensuring that the project plans are adhered to.
Reasons for leaving
Sought a more stable position.

EMPLOYMENT HISTORY
Company Grintek Telecom
Period August 2002 to June 2004
Position Product Manager
Duties Performed:
I joined Grintek Telecom in August 2002 as Product Manager of the Hypercom Product range.
These products are POS (Point Of Sale) terminals and networking equipment (Routers).
Terminals included various models from wireless GSM models to a model, which utilised the
Microsoft Pocket PC operating system. All Back-Office Solutions are Microsoft based (NT4

Servers running SQL). These servers were connected in a WAN configuration using Hypercom
switches and routers. We supported this infrastructure from Centurion.
• Monitoring of Software development cycle. This was done with regard to new
product offerings and included a Smart PSU (Power Supply Unit with internal GSM
communications). A prepaid airtime vending system, which made provision for terminals
and GSM phones to dial in (using GPRS) and download airtime for sale offline.
• Project management. Projects included:
 First EMV (Euro, MasterCard and Visa) approved smart card transaction done in
South Africa using wireless technology,
 Rollout and implementation of Microsoft based backend system supporting 6000
wireless and land line based POS terminals (Thin-clients),
 Country wide WAN Infrastructure for major banking client incorporating GSM
connectivity.
• Research and Development. New products were researched such as a new
terminal that used Bluetooth for communications in a retail (multi-lane) and petroleum
environment.
• Presales support, including solution engineering, quotes, proposals and training of
Sales staff,
• New Product introduction including market research, and competitive strategy
development,
• Supplier channel management including inventory management and forecasting
and point of contact for and with the UK based supplier.
• Providing internal support and training to the operations team. Attended product
training in London on the various products and trained all local staff and clients.
• Preparing marketing material, presentations and road shows.
I was also responsible for certification of products with ICASA and other relevant bodies.
I have also travelled into Africa (Nigeria, Tanzania, Kenya) and other parts of the world
(England, Germany) to present solutions and to evaluate other similar systems.
Reasons for leaving
Sought a more challenging position.

EMPLOYMENT HISTORY (cont)
Company Mantswe Solutions
Period April 2000 to August 2002
Position Technical Director
Duties Performed:
I founded this company with three other directors in December 1999 .We noticed a gap in the
market where people in rural and township areas where lacking in electronic services such as
bill payment and virtual prepaid products such as airtime (Telkom, MTN Vodacom and CellC),
prepaid electricity etc.
We were financed by the CSIR (Counsel for Scientific and Industrial Research), whom are ten
percent shareholders.
The system entails a POS (Point of Sale) Terminal, which dials into a back-end via wireless
(GSM Modems, Radio-Pad) and Land Line and accesses services and products that reside on
this back-end in a typical Thin-Client environment.
I designed and documented the technical solution and managed the development team until
implementation of the system.
At the height of the business we secured the Verimark and Cash Convertors contracts and
worked closely with MTN. Strict SLA’s were adhered to.
I was responsible for design and implementation of all new processes pertaining to the business
that impacted on the technical division. This included processes for fault resolution, SLA
conformance and application hosting environment. I was also responsible for the technical
team, which included two developers and an administrator.

I have designed and successfully implemented two wireless pre-paid airtime systems in Nigeria
and Tanzania. I was also involved in the business process where I made presentations to
clients up to CEO level. I have also provided training to technical staff in these countries.
I have thorough knowledge and understanding of the application-hosting environment and
various business and technical aspects of EVD (electronic voucher distribution).
Staff related duties included: Recruitment, Training, PA (Performance appraisal). Corporate
functions included EXCO meetings, board meetings and reporting to the MD and other
directors. Business Level functions: Presentations to clients, Reporting to and liaison with
clients at senior levels, Representation of the company at business meetings and Expo’s etc. I
am a member of the Smart Card Society and the Computer Society of South Africa.
Reasons for leaving
Sought a more stable position.
EMPLOYMENT HISTORY
Company Dimension Data
Period March 1998 - Feb 2000
Position Senior Consultant - Microsoft
Duties Performed:
I managed rapid deployment teams that sometimes consisted of 20 people all over the country.
I designed and documented the Network architecture for large corporate networks.
We specialised in fast rollout and implementation of Microsoft back-office products such as
Microsoft Server, Exchange, MS SQL, Crystal Reports and customised applications that we
developed in-house for clients. We also worked with off the shelf client applications like MS

Outlook, Win95, Win98, MS office etc. Some work was also done on ASP, HTML and MS Front
Page.
All projects were based on the Microsoft Solutions Framework best practices. Some of the
bigger projects I was involved in were:
• Vodaworld: NT4 Server, MS Exchange and full client (Outlook rollout)
• Dimension Data National Rollout: NT4 Server, MS Exchange and full client
(Outlook rollout) in PE, Durban, Cape Town and Gauteng.
• Gauteng Provincial Government: NT4 Server, MS Exchange and full client
(Outlook rollout). I was included in this project as Senior Consultant on Microsoft SA’s
recommendation. I designed the Domain architecture, the naming conventions,
configured hardware (Compaq), and installed all software on the servers. I also
managed a team of 15 technicians who did the client installations (workstations). All
Government departments were involved including Dept of Finance, Dept of Safety
and Security, Dept of Housing and Dept of Transport, which had offices in
Pretoria and Johannesburg. I also advised on cabling and infrastructure requirements
• Dept of Transport: I was solely responsible for this project. I managed the rollout
team of 10. I completed a skills transfer exercise on completion of the project. This
involved the training of 3 senior staff at the Dept of Transport’s IT division.
During my stay at DiData, in a very hands-on approach, I also did numerous field calls that were
above the other technician’s knowledge. I managed the junior technicians with regards to call
outs on a day-to-day basis in accordance with the SLA held with the clients.
I also established a lab area where I set up a working network that I used to simulate problems
experienced in the field. Technicians were taught how to resolve problems before going out into
the field. This enabled us to resolve problems in a very cost effective way for both the client and
the company. My innovation was rewarded by a substantial bonus.
Reasons for leaving
Started a company that was funded by CSIR (Counsel for Scientific and Industrial Research)

EMPLOYMENT HISTORY (cont.)
Company: Nedcor Bank
Period July 1997 to
March 1998
Position LAN Administrator
Duties Performed
I was in charge of four buildings in Johannesburg namely 105 Main Street (Nedcor’s Head
Office) 81 and 85 Main Street (commercial and corporate divisions) and 74 Loveday Street
(commercial division). There was in excess of 1000 users in total including Chris Liebenberg,
Richard Laubscher and the rest of Nedcor’s top management. I was responsible for all aspects
of the LAN including cabling, desktop and server support and Y2K compliancy.
I managed a team of 5 technicians that was responsible for all technical support calls. I was
involved in all aspects of management of these staff members including day to day
(timekeeping, fault resolution etc) and performance appraisals, which had to be done annually. I
mentored and developed this team for rapid resolution of problems and ensured that mission
critical systems were always up in accordance to a strict SLA. These systems included
S.W.I.F.T, Dealing room, Foreign exchange.
Our team also assisted with Y2K upgrade project. This involved the upgrading of 90% of all
computers in the various departments and reinstallation of Microsoft software. I had to provide
budgetary information to some departments involved and advise others on CAPEX
requirements and procedures. I was also responsible for Change Management on the technical
side.
Reasons for leaving

Was head hunted by Dimension Data and offered a more rewarding position

EMPLOYER Glenrand MIB
Area Randburg
Type of firm Short Term Insurance
Period 1 January ‘93 to July’97
Position Senior Support Technician
Duties Performed
Initially I was required to provide desktop support to users (approx. 500). I assembled new PCs
and loaded software on them. I supported Win 3.11, Windows 95 and Office. I also did physical
(CAT 5) cabling myself. This usually requires an outside cabling company to complete.
I set up a training room with 6 computers and trained users in the various packages at the local
office.
Later I was involved in server support both on our LAN and WAN. I was called upon to visit our
other national branches, Durban, Cape Town, and Pietersburg to standardise their LAN and
attach them to a nationwide WAN.

During this time I studied and achieved my MCSE (Microsoft Certified System Engineer) and
other packages listed below.
Courses Achieved Microsoft Windows ’95, Office
95, MCSE (Microsoft Certified
System Engineer)
Reasons for leaving
First IT Position Boston City Campus
Area Johannesburg
Type of firm College Campus
Period January ‘91 to January ‘93

Position Lecturer
Duties Performed Lecturer and Desktop support
I studied PC Engineering at Boston City Campus in 1990. Completed the course and graduated
with full honours. My first job in the computer industry was back at Boston City Campus the
following year as a lecturer and support person. I taught the hardware aspect of PC Engineering
to all classes. I used the more able students to provide desktop support throughout the college
(approx. 150 users) and the other offices that the owners of the college kept.
Duties included loading of software, hardware maintenance, and troubleshooting. Packages
supported were Windows 3.1, Accpac, Excel, Word and other common office packages.
Reasons for leaving

Position Old Mutual
Position Clerk
Duties Performed Employee Benefits clerk
I started at Old Mutual in the Employee Benefits Dept. I was responsible for administrating large
pension funds such SAB Pension Fund, Southern Sun etc. This involved withdrawals and death
benefits. After two years in this job I moved to a life office, which involved everything from cold
selling to presentation to groups at companies.
Reasons for leaving
I love computers and I wanted to have a career working with them. It was at this point that I
attended college for a year at my own expense to start a career in IT.
Company Standard Bank
Position Clerk
Duties Performed Teller One

I was in charge of all the other tellers. I had to order cash and distribute to the other tellers. I
handled all foreign exchange transactions for the bank. I was responsible for and oversaw the
delivery and dispatch of all cash by the Fidelity Guards. I assumed joint responsibility for the
strong room with its contents (the treasury and customer’s valuables).
Reasons for leaving
Company First National Bank
Position Clerk
Duties Performed Misc. Teller, Enquiries clerk, General Ledger
I worked in various positions during my stay at the bank. I started as a clerk in the back office
and proceeded to the counter as teller.
.
Reasons for leaving

References
Please contact the following for references: -
Mantswe Solutions Mr Richard Makhafola Telephone: 0833242222
Grintek Mr Andre Marryatt (Manager) (012) 672-8000 (Work) 082 443 8706 (Cell)
Nedcor Mr Freddie Mentz (Manager) 082 902 3595
Glenrand MIB Adrian (IT Manager) (011) 329 1234
Dimension Data Gavin Dick (011) 575-3713
Computer Science Corp Daniel September (082) 4547345
Morne Weyers (082) 8546165
Human Resources at the other companies can be contacted for further references should it be
required.

PERSONALDETAILS 2016 OM

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