I Call Presentation

Ascendum / iCall – CORPORATE OVERVIEW Your Ideal Partner for Business/Knowledge Process Outsourcing

Vora Ventures – Ascendum Parent ,[object Object],IT Infrastructure IT Services IT Products v www.voratechpark.com BPO Services www.icallindia.net IT Services * Minority Stake Holding * * *

iCall Corporate Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iCall Services and Solutions ,[object Object],Service Delivery Voice Based Non- Voice Web Based Inbound Outbound Document Processing Research Mail Chat Process Centers Program & Process Management Service Offerings Mortgage & Title Settlement Services Engagement Models Delivery Business Model Onsite Offshore FTE Based Transaction Based Shared Risk/Reward Joint Ventures Back Office Services Finance and Accounting Services Customer Care Services Quality Management Client Management Knowledge Repository

Customer Care Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Live Chat ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Live Chat Support offers a platform to answer questions prior to customer commitment.

Finance and Accounting Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mortgage & Title Settlement Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Back Office Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iCall’s Talent Strategy and Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iCall’s Commitment to Quality & Data Security ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iCall’s World-class IT, Network, Voice and Data Infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iCall’s Process Migration Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],Opportunity Identification Solution Identification Transition Service Delivery

iCall’s Detailed Business Process Transition Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Assessment Planning & Design Pilot Roll Out (Live) 4 Wks 12 Wks 16 Wks 6 Wks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Migration & Transitioning Team Methodologies & Framework, Knowledge Repositories Quality Framework – People, Process & Technology Information Security Policies, Risk Management & Business Continuity Framework Activities End Product

iCall Client Benefits ,[object Object],Scale Benefits Cost Benefits Convenience Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iCall’s Pride – Flagship Clients, Worldwide ,[object Object],iCall’s Pride

iCall Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

iCall’s Mortgage Service Offerings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality is Job1 @ iCall Mortgage Processing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Highest Quality Standards, Faster Turn-Around & On-Time Delivery

Engagement Models for Mortgage Processing ,[object Object],[object Object],[object Object],[object Object],[object Object],Robust and scalable Models Engagement Models Delivery Flexible Business Models Onsite Offshore FTE/ Month Fixed + Transaction Per Transaction Joint Ventures

Benefits to Brokers, Lenders and Loan Officers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Expand Your Business, Lower Your Cost, Decrease Your Turn Around Time

Title & Settlement Processing Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Title & Settlement Processing Services – Quality Commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Engagement Models for Title Processing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Engagement Models Delivery Flexible Business Models Onsite Offshore FTE/ Month Fixed+ Transaction Per Transaction Joint Ventures

Benefits for Title Companies, Attorneys & Underwriters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Expand your Business, Lower your Costs & Decrease your turn-around-time

iCalls Financial & Accounting Services From General Accounting to Taxation & Transactional to Expert

Thank You ,[object Object], Corporate Headquarters :: iCall India Limited 7 th Floor GNFC Info Tower S G Highway Ahmadabad 380 054 Gujarat – INDIA US Toll Free : 866.434.2255 North America Sales/Support: iCall US LLC Vora Technology Park 101 Knightsbridge Drive Cincinnati, OH 45011 US Toll Free : 866.214.2255 Web: www.icallindia.net Cincinnati Bangalore

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