The document provides a summary of an individual's education and work experience in the automotive industry. It includes a Bachelor of Engineering degree from Helwan University in Egypt in 2003. It then outlines the individual's roles and responsibilities in several automotive service and parts manager positions, including formulating organization charts, ensuring high quality customer service, monitoring workflow, and managing warranty processes and programs.

2. Education
Bachelor of Engineering,
2003
Helwan University, Egypt
Automotive Section
Selected Achievements
As Group Service and Parts Manager for MTI Automotive
 Responsible for formulating and implementing the departmental
organization chart based on individual staff member competency and
suitability for the chosen position
 Ensures high quality service and repairs are provided to every
customer and customer receives prompt response or status of
repairs; maintains a clean, professional environment.
 Maintain high ethical standards in daily activities
 Monitors the flow of work in the Service Department and
intervenes as needed to ensure work is accomplished
 Effective Implementation & utilization of DSE systems and DSAT programs.
 Apply complete CI standards on Work shop facilities.
 Ensure procedures are followed relating to reimbursement and warranties
through delegation. He ensures technical recall campaigns are carried out
according to the factory recommendations. The Parts Manager follows
through with his planned strategies.
 Responsible for the After Sales Yearly Budget , 5 years Plan .
 for the in house programs ( DSAT/EVHC/Service Plans/Menu
pricing/Mobility/DSE/KPI’s/CLP…….etc)
As Warranty Supervisor for Al Tayer Motors, UAE
 Manage all Jaguar warranty process (costing & invoicing & submitting &PAR’s
&Extended warranty & Shipment & SPI’s.
As Work Shop and Reception Manager for MTI Automotive , Egypt
 Manage the Reception Area according to JLR Standards .
 Managing all KPIs Increasing productivity, maximizing the though put
potential and hours sold per throughputs .
 Develop and implementation of after sales programs i.e.: accessories,
tyres, lubricants, extended warranty, Pre-owned program
 Managing a team of twenty three employees including service
advisors, receptionists, warranty advisors, technicians and prepping
crew