The public mood Feb 2011

1. The public attitude February 2011

2. Approve of Govt. record - Projections Approve Disapprove Don’t know Source: c.2,000 GB adults interviewed online. YouGov Referendum/local elections (5 May 2011) 66% Disapprove 20% Approve 14% Don’t know Labour government average 2008-2010 General elections (6 May 2011)

3. The national mood going into 2011 Source: LGinsight/Populus 28-30 January 2011, 1,002 GB adults 18+ interviewed by telephone, compared to 1,003 GB adults 18+ on 1-3 October 2010. Council rating/benchmark

4. The amount of money the council receives from government to provide services The level of council tax you pay The range of services the council offers The quality of services the council offers The value for money you receive from the council for the services it offers Q: Do you think the following will increase, reduce or stay the same over the next 12 months… Reduce Stay the same Increase Source: LGinsight/Populus 28-30 January 2011, 1,002 GB adults 18+ interviewed by telephone, compared to 1,003 GB adults 18+ on 1-3 October 2010. National expectations – October 2010 Don’t know 4% 10% 6% 5% 5%

5. The amount of money the council receives from government to provide services The level of council tax you pay The range of services the council offers The quality of services the council offers The value for money you receive from the council for the services it offers Don’t know 3% 5% 3% 3% 3% Reduce Stay the same Increase National expectations – January 2011 Source: LGinsight/Populus 28-30 January 2011. 1,002 GB adults 18+ interviewed by telephone Q: Do you think the following will increase, reduce or stay the same in the next financial year (April 2011)?

6. The local authority storm Calm before the storm Shelter from the storm 2010 Eye of the storm Storm passes 2011 2012-13?

7. Service Satisfaction Source: LGinsight/Populus 28-30 January 2011. 1,002 GB adults 18+ interviewed by telephone. Don’t knows 1% or less +51 +43 +10 -50 Net (Satisfied – Dissatisfied)

8. Most annoying about the snow Source: 2,002 GB adults, YouGov, December 2010 Lack of grit on the roads/ possibility of accidents Higher energy bills Disruption to travel plans Defrosting the car Choosing the right footwear to handle the icy pavements School closures Having to cancel social arrangements

9. Reaction to snowfall Shop and retailers Trains Schools Source: 2,039 GB adults, YouGov, December 2010 Buses Refuse collections Doctor’s surgeries Royal mail

10. Trust in different people The Police TV news readers Teachers Doctors Source: 2,023 GB Adults, Ipsos MORI, September 2009 Professors Business leaders Civil Servants Trade Union Officials Pollsters Journalists Judges Scientists Clergymen/Priests Ordinary man/women in the street Politicians generally Government Ministers

11. Trust in organisations

12. Preferred ways to receive information Source: LGinsight/Populus 28-30 January 2011. 1,002 GB adults 18+ interviewed by telephone Seen in last 2-3 months / overall preferred ways to receive information specifically about budget cuts

13. Trust in TV and Radio

17. What is the impact of social media?

20. Contact Neil Wholey Head of Research and Customer Insight @ Westminster City Council Chair of LGinsight 020 7641 3317 [email_address] Twitter: @neilwholey