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People Helping People - Bobby Duffy

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This presentation was delivered at People Helping People - The future of public services - 3rd September 2014. For more information on the event visit http://www.nesta.org.uk/event/people-helping-people-future-public-services

Published in: Government & Nonprofit
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People Helping People - Bobby Duffy

  1. 1. 1 Version 1 | Public © Ipsos MORI Version 1 | Internal Use Only What the public think of public services and volunteering Bobby Duffy Managing Director, Ipsos MORI Social Research Institute Visiting Senior Research Fellow, King’s College London
  2. 2. 2 Version 1 | Public © Ipsos MORI 2 Views on public services…
  3. 3. 3 Version 1 | Public © Ipsos MORI Not great hope for the future… Base: 1,004 GB adults aged 18+. *Base sizes smaller than 100, please note that results are indicative only. Source: Ipsos MORI Political Monitor, Oct 2013 Do you agree or disagree… “In the long term, this government’s policies will improve the state of Britain’s public services” 35% 59% 6% Agree Disagree
  4. 4. 4 Version 1 | Public © Ipsos MORI -40 -30 -20 -10 0 10 20 30 40 % net agree Do you agree or disagree… “In the long term, this government’s policies will improve the state of Britain’s public services” 2005 General Election (May 05) Brown as PM (Jun 07) 2001 General Election (Jun 01) 2010 General Election; Cameron as PM (May 10) Looking back 10+ years… Base: c. 1,000 British adults 18+ each month Source: Ipsos MORI Political Monitor Do you agree or disagree… “In the long term, this government’s policies will improve the state of Britain’s public services”
  5. 5. 5 Version 1 | Public © Ipsos MORI Do you think each service has got better or worse in the last five years, or has it stayed the same? As many services improving as deteriorating… Base: 1,031 Source: BBC October 2013 27 15 11 13 11 8 14 8 8 9 7 5 4 4 21 18 18 16 16 20 11 13 12 11 12 10 7 7 3 6 9 14 11 14 9 4 11 9 9 10 15 10 18 3 6 6 14 12 16 8 3 8 8 7 11 13 12 49 2 Recycling collection Parks and open spaces GPs surgeries Refuse collection Hospitals Schools and colleges Leisure centres Bus service Street lighting Libraries Street cleaning The police Care for the elderly Road maintenance Meals-on-wheels Got much better Got a little better Got a little worse Got much worse
  6. 6. 6 Version 1 | Public © Ipsos MORI Do you think each service has got better or worse in the last five years, or has it stayed the same? Among users… look at the bottom... Base: Response from those who use the service Source: BBC October 2013 36 43 36 23 29 29 29 28 22 9 22 16 11 22 23 28 32 32 Leisure centres Schools and colleges Parks and open… Meals on wheels Libraries Bus services GP service Hospitals Care for the elderly % Better Worse Net score +27 +21 +20 +7 +12 +6 +1 -4 -10
  7. 7. 7 Version 1 | Public © Ipsos MORI 32% 31% 30% 19% 33% 33% 38% 31% 15% 13% 14% 19% 8% 7% 5% 8% 2012 2010 2012 2010 % Strongly Agree % Disagree Strongly Disagree To what extent do you agree or disagree with each of the following statements: Many think government has tried to do too much… Base: c500 British adults, 9 – 11 June 2012 Source: Ipsos MORI In recent years government and public services have tried to do too much, and people should take more responsibility I am worried that government and public services will do too little to help people in the years ahead
  8. 8. 8 Version 1 | Public © Ipsos MORI 8 Our role in helping services and our areas…
  9. 9. 9 Version 1 | Public © Ipsos MORI 9
  10. 10. 10 Version 1 | Public © Ipsos MORI No such thing as society? Base: c. 500 GB adults 18+ each statement, April 2013 Source: Ipsos MORI April 2013 16% 10% 74% Agree Neither/don't know Disagree “There is no such thing as society.” 63% 13% 24% Long excerpt starting from: “We've been through a period where too many people have been given to understand that if they have a problem, it's the government's job to cope with it….They're casting their problem on society. And there is no such thing as society... No government can do anything except through people…People have got the entitlements too much in mind, without the obligations.”
  11. 11. 11 Version 1 | Public © Ipsos MORI How much do you agree or disagree that … the creation of the welfare state is one of Britain's proudest achievements.” Generational differences hugely important for future expectations and relationship with state… Base: Each data point represents >200 responses Source: British Social Attitudes 0% 10% 20% 30% 40% 50% 60% 70% 80% 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Pre war (before 1945) Baby boomers (1945-65) Generation x (1966-1979) Generation y (1980-2000) Similar patterns on connection to political parties, religion, views of further redistribution through the state…
  12. 12. 12 Version 1 | Public © Ipsos MORI Almost entirely wrong… Not active rejection of welfare state or selfishness among younger cohorts – instead lack of connection to big institutions, and greater emphasis on personal responsibility
  13. 13. 13 Version 1 | Public © Ipsos MORI To what extent do you agree or disagree with each of the following statements: But we don’t always seem consistent in our views on the role of people in public services Base: 417 British adults 18+; *420 British adults 18+; **416 British adults 18+ Source: Ipsos MORI/Economist. 18-19 April 2010 6 13 21 9 10 37 40 28 49 28 32 % Tend to disagree % Strongly disagree % Tend to agree % Strongly agree People in Britain should get more involved in helping improve our public services and local areas I should get more involved in helping improve our public services and local areas* The government is responsible for improving public services and local areas, they shouldn’t be calling on the public to help**
  14. 14. 14 Version 1 | Public © Ipsos MORI 14 Our stated interest in getting involved depends on what you ask… Just 5% say they want more active involvement in local public services (when given option of having a say, just getting info etc. instead)…
  15. 15. 15 Version 1 © Ipsos MORI To what extent, if at all, would you be interested or not in doing each of the following? …significantly higher interest when more specific and personal social action Base: 999 British adults. 1-7 August Source: Nesta/Ipsos MORI 60% 58% 43% 33% Taking part in an event to help improve the local environment (e.g. clearing pathways, litter picking etc) Visiting patients in a local hospital Doing shopping for an older neighbour Joining a team of volunteers to help clean up if there were freak storms in your local area Once a week = 53% A few hours a month = 32% Organising…= 44%
  16. 16. 16 Version 1 © Ipsos MORI To what extent do you agree or disagree with the following statement? I have skills that my neighbours might find useful …and many people feel they have useful skills 22% 41% 24% 9% 3% Base: 999 British adults. 1-7 August Source: Nesta/Ipsos MORI Strongly agree Tend to agree Neither agree nor disagree Strongly disagree Tend to disagree
  17. 17. 17 Version 1 | Public © Ipsos MORI 17 Stated interest exists – and more varied and innovative social action options than ever? So why…
  18. 18. 18 Version 1 | Public © Ipsos MORI % volunteer at least once a month …are volunteering trends stubbornly flat? Base: c. 6,600 Adults (aged 16+) in England and Wales Source: Citizenship Survey/Community Life Survey 0 10 20 30 40 50 60 All volunteering Informal volunteering Formal volunteering
  19. 19. 19 Version 1 | Public © Ipsos MORI 21% 32% 26% 27% 21% 31% 31% 38% 32% 35% 34% 42% 75 and over 65 to 74 50 to 64 35 to 49 26 to 34 16 to 25 Monthly informal volunteering 2014 Monthly formal volunteering 2014 Changing context? But youngest group most likely to be active… Base: c. 6,600 Adults (aged 16+) in England and Wales Source: Community Life Survey 2013-14 No sign of generational decline – current young at least as active as previous young
  20. 20. 20 Version 1 | Public © Ipsos MORI 20 What would encourage more people to do more?
  21. 21. 21 Version 1 | Public © Ipsos MORI There has been a lot of study of the drivers of social action… •Huge literature on understanding what’s associated with “prosocial behaviour”, and what would encourage more of it •Acknowledgement that significant gap between what people say will encourage action and what is actually related: caution with surveys… •Individual characteristics and context both important – e.g. just being asked (at right time) versus “role identity”, habit etc. •Increasing focus on reciprocity and what people get out of it, as well as altruism •And focus on “social information”: what others are doing (which people underestimate) •Can see from evaluations of key recent programmes like Community Organisers, Community First and National Citizen Service…
  22. 22. 22 Version 1 | Public © Ipsos MORI Community organisers – how does it work?* Listening •Knocking on several hundred doors in a small area during a training year •Asking people what they love about their area, and what their concerns are •Helping people to become aware of and articulate their self-interest Building networks •Bringing people together who share similar concerns •Building local networks based on mutual self-interest •Encouraging those involved to listen to others Enabling action •Helping individuals and groups to develop ideas based on priorities and concerns •Supporting community-led projects to improve neighbourhoods and tackle problems •Over time, creating social change through collective action *The simplified version! Key point: not what can people do to help public services – what people can do to help themselves and other people
  23. 23. 23 Version 1 | Public © Ipsos MORI 23 Don’t worry about “postcode lotteries” too much… But do need to focus on this…
  24. 24. 24 Version 1 | Public © Ipsos MORI % of respondents Base: England c.8,700 adults aged 16+ Source: Citizenship Study 2009/10 R² = 0.9453 R² = 0.94 20 25 30 35 40 45 50 55 60 65 1 2 3 4 5 6 7 8 9 10 IMD Deciles (England) Formal volunteering in last 12 months Informal volunteering in last 12 months Least deprived Most deprived Varied capability in communities is a challenge for social action…
  25. 25. 25 Version 1 | Public © Ipsos MORI So, overall… •Social action in many ways fits with elements of public mood… •…and how shifting over time, between generations •An opportunity for public services •Still the familiar problems of scaling (with equity) •Build on what known from huge range of behavioural studies •If get the offer right – people helping people not a bad place to start…
  26. 26. 26 Version 1 | Public © Ipsos MORI Version 1 | Internal Use Only Thank you Bobby.duffy@ipsos.com | 020 7347 3267 26/03/14 This work was carried out in accordance with the requirements of the international quality standard for market research, ISO 20252:2006 and with the Ipsos MORI Terms and Conditions which can be found here

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