This document discusses the use of GIS systems to support emergency management and response. It outlines how GIS is used to provide decision makers with information on first responder resources and areas that need assistance. It also describes how GIS can be used before and during an incident to provide access to critical infrastructure data, special needs participants, and utility maps. The document notes that effective response depends on quickly analyzing information and sharing it with responders in the field. It discusses challenges in training decision makers on GIS and the need for dashboard designs that are readily understandable without training. Finally, it presents strategies for building configurable GIS software to support emergency management.