NCV 2 Management Practice Hands-On Support Slide Show - Module 5
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This slide show complements the learner guide NCV 2 Management Practice Hands-On Training by Bert Eksteen, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net
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Cruise sales management
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Element 1.1
Explain the legal requirements relating to the management of office facilities
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Explain the legal requirements relating to the management of office facilities
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Civil: contract law, employment law, tort (civil wrongs)
Criminal: breaches of regulations, enforcement of notices, punishment for acts (such as assault, burglary, murder), breaches of duty of care (such as waste management, water pollution)
Public: planning regulations, building regulations
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Employment
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Processing customer orders
Research
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Customer service
Auditing
Financial records
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You must give a detailed breakdown of what the services include, and what you do.
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Office procedures are clearly defined practices that everyone who works in an office follows in the event of common or uncommon situations that arise throughout the work day.
H&S procedures
Employee job descriptions
Employee handbooks
Hazardous materials disposal
HR: e.g. Job descriptions, sickness/holiday entitlements, punctuality, break times
Data protection & confidentiality protocols
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For example, an employee handbook was derived from employee feedback.
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Lorraine Mabusela founded the Tumelo Hospice Centre in Mabopane to care for sick and destitute people rejected by society, including 62 HIV-positive patients. After resigning her job in 2004 to help the sick, she tended to people wherever she could since her home was too small. She was later given an old building to convert into a hospice. The hospice now has 26 caregivers providing hope, love, and care so patients can die with dignity.
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- During the session, learners will have an opportunity to practice welcoming visitors at the reception for 15 minutes each while being observed and evaluated.
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Level 3
Unit 4 Principles of Administration
Element 1:
Understand how to manage an office facility
Summary: Facility management is an interdisciplinary business function that coordinates space, infrastructure, people and organization.
Element 1.1
Explain the legal requirements relating to the management of office facilities
It is important to understand the 3 types of law, and that legal responsibility for managing an office facility can come under these laws:
Civil: contract law, employment law, tort (civil wrongs)
Criminal: breaches of regulations, enforcement of notices, punishment for acts (such as assault, burglary, murder), breaches of duty of care (such as waste management, water pollution)
Public: planning regulations, building regulations
Health & Safety
Security (Physical & cyber)
Employment
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Fire Safety
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Your task – select a minimum of 5 of the above areas that have legal requirements. You MUST include H&S & security within your selection.
Explain what the legal requirements are for each.
Element 1.2
Describe the typical services provided by an office facility
Typical services may include:
Purchasing/sales
Processing customer orders
Research
Resolving enquiries
Customer service
Auditing
Financial records
Your task - describe a minimum of 3 services that you provide within your own job role.
You must give a detailed breakdown of what the services include, and what you do.
Your task - describe a minimum of 3 services that you provide within your own job role.
You must give a detailed breakdown of what the services include, and what you do.
Element 1.3
Explain how to establish office management procedures
Office procedures are clearly defined practices that everyone who works in an office follows in the event of common or uncommon situations that arise throughout the work day.
H&S procedures
Employee job descriptions
Employee handbooks
Hazardous materials disposal
HR: e.g. Job descriptions, sickness/holiday entitlements, punctuality, break times
Data protection & confidentiality protocols
Office etiquette: e.g. personal calls, dress code, email & phone policies
File management
Your Task - explain a minimum of 3 procedures that have been established in your organisation.
HOW were they established?
For example, an employee handbook was derived from employee feedback.
The fire drill is written to meet the layout of the building in order to establish a safe and logical evacuation procedure.
Element 1.4
Explain how to manage office resources
Your Task – explain a minimum of 2 human resources & minimum of 2 physical resources in your workplace. HOW are they managed?
For example,
Stationery: Who are the cheapest suppliers? How often do items need to be ordered? Who is responsible for ordering & maintaining stocks? Who is monitoring waste?
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Business Administration
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Unit 4 Principles of Administration
Element 1:
Understand how to manage an office facility
Summary: Facility management is an interdisciplinary business function that coordinates space, infrastructure, people and organization.
Element 1.1
Explain the legal requirements relating to the management of office facilities
It is important to understand the 3 types of law, and that legal responsibility for managing an office facility can come under these laws:
Civil: contract law, employment law, tort (civil wrongs)
Criminal: breaches of regulations, enforcement of notices, punishment for acts (such as assault, burglary, murder), breaches of duty of care (such as waste management, water pollution)
Public: planning regulations, building regulations
Health & Safety
Security (Physical & cyber)
Employment
Environment
Fire Safety
Food
Information
Your task – select a minimum of 5 of the above areas that have legal requirements. You MUST include H&S & security within your selection.
Explain what the legal requirements are for each.
Element 1.2
Describe the typical services provided by an office facility
Typical services may include:
Purchasing/sales
Processing customer orders
Research
Resolving enquiries
Customer service
Auditing
Financial records
Your task - describe a minimum of 3 services that you provide within your own job role.
You must give a detailed breakdown of what the services include, and what you do.
Your task - describe a minimum of 3 services that you provide within your own job role.
You must give a detailed breakdown of what the services include, and what you do.
Element 1.3
Explain how to establish office management procedures
Office procedures are clearly defined practices that everyone who works in an office follows in the event of common or uncommon situations that arise throughout the work day.
H&S procedures
Employee job descriptions
Employee handbooks
Hazardous materials disposal
HR: e.g. Job descriptions, sickness/holiday entitlements, punctuality, break times
Data protection & confidentiality protocols
Office etiquette: e.g. personal calls, dress code, email & phone policies
File management
Your Task - explain a minimum of 3 procedures that have been established in your organisation.
HOW were they established?
For example, an employee handbook was derived from employee feedback.
The fire drill is written to meet the layout of the building in order to establish a safe and logical evacuation procedure.
Element 1.4
Explain how to manage office resources
Your Task – explain a minimum of 2 human resources & minimum of 2 physical resources in your workplace. HOW are they managed?
For example,
Stationery: Who are the cheapest suppliers? How often do items need to be ordered? Who is responsible for ordering & maintaining stocks? Who is monitoring waste?
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Effective filing and recording system
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This document provides an induction for a Principles of Business Administration course. It outlines learning outcomes, paperwork, group rules, and an introduction to business administration roles and meetings. Key points covered include completing enrollment forms, creating group rules, describing types of meetings and administrative support for meetings, and explaining the steps to organize meetings. Learners are instructed to begin working on an assignment for the first unit.
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