Infosys has a three-track performance appraisal system that includes annual reviews, senior management appraisals, and 360-degree feedback. The system aims to align employee performance with business goals. Infosys also provides numerous incentives for employees, including extensive campus facilities, transportation, recreation, healthcare, and salary increases based on performance reviews. The company aims to create an employee-friendly work environment and maintain a good work-life balance.

1. 1.Performance appraisal system of Infosys
Infosys believes in meritocracy and has built a high performance
work culture among its workforce. To align the employees
performance with Infosys business goals, regular performance
driven appraisals are conducted. Infosys has three tracks for its
performance appraisal system (Rao and Rao, 2004; Fernando,
2010). They are:
 Method 1
The first track deals with review of performance relying on feedback
and tasks on technical/ personality competencies. Infosys is moving
to a role based structure and competencies for each of the roles with
standard expected levels of behaviors. Training needs are derived
based on the tasks evaluations and competency feedback.

2.  Method 2
The second track is the senior management appraisal. People in
managerial roles undergo this annually. Here the employee fills up a
self appraisal form and carries it forward to a panel of discussion.
The panel includes:
The head of the department.
The immediate supervisor of the appraise.
Senior management personals from another department.
Promotions are decided on the basis of their review (Khan and Jain,
2004).
 Method 3
360 degree appraisal constitutes the third track. This has been
happening over the last 3 years for all departments and practice
units. Levels covered include the head of delivery, heads of
departments/practice units, all the people who report to the heads
and all others holding leadership positions in the organization.

3. Performance appraisal for Manager and Higher
authority.
 Communication skills ( Excellent communication skills, can express ideas and
opinion effectively, can provide information to the clients with clarity, is an effective
listener and can effectively respond to both verbal and non verbal clues)
 Attendance: (Must be regular;This would be calculated as " No of actual working
days in the month *100/number of scheduled working days in a month". A Leave
request on the scheduled working day is considered to be unplanned and
unscheduled. All unplanned and unscheduled leaves must be notified to the team
leaders before 2;30 P.M. A leave without notification does not fetch any score.
Information sent through text (SMS) or through peers would not be considered as
notification. The concerned person would have to speak to the Team Leader or any
other person higher up for notification.
 Quality: This would be calculated on the basis of the weekly average scores on the
calls monitored Escalations: This would be based on the monthly escalations report
(from the client's side) Product knowledge: Productivity: This would be calculated on
the basis of the monthly sales report from the sales tracker form the team leaders
Adherence to schedule

4.  Improvement orientation and learning ability: Open to new ideas and
challenges, flexible and adaptable, eager and fast learner Team Work:
Cooperates with other team members to carry out the set responsibilities.
This reflects the behaviour of a team member and means participation in
team activities/outings beyond the call of duty. Realizes the shared goals
even when he/she does not directly benefit from it. Shares ideas,
suggestions and information with other team members. This however being
subjective, the team Leader would have to substantiate this with data.
 Client appreciations: This would depend on the number of appreciation
mails the agent has received from the client for excellent performance. As
this too is subjective, the Team Leader would have to decide which one to
consider as an appreciation mail. Employee Referrals: This would depend
on the number of referrals in the month and total number of resumes
uploaded in the database. Process Improvement Ideas: This would depend
on the total number of process improvement ideas Process Compliance:
Perfect adherence to process, to the norms and guidelines laid down by the
organisation and the client

5. Performance appraisal for staff and
employees.
First Infosys eliminates all employee with
 low performing employees
 Won't deliver ontime
 Low morale
 Not a good team player
 Frequently take leave
 Low project commitments etc..
This method helps to select only potential candidates for
appraisal. It reduce the burden on the part of Human
resource manager and employer.

6.  2.Incentives to employees
Infosys is an IT company which is known for its employee friendly
environment and policies.
The moment you enter inside the campus, you feel like you are in a
different part of the world. Any Infosys campus is like a mini city i.e. you will
find almost anything and everything on the campus.
 Apart from the compensation, which might vary according to your roles and
responsibilities, you will be entitled to the following benefits-:
 1. Exuberant infra-structure - Almost all of the Infosys campuses are
characterized by lush greenery and magnificent architecture. The Mysore
campus is the biggest and extends up to 360 acres, whereas the
headquarters at Bangalore covers an area of approx. 100 acres. Don’t
worry bicycles are available for transit inside the campus :P
 2. Well organized transport system – Infosys provides a carefully
managed bus transport system. The routes covers almost every area in the
city. Also, on demand cab service is available for late night travels.
Moreover, a travel desk is available inside the campus for any out-station
official travel.

7.  3. Employee recreation center – This is the most interesting part. Infosys
believes in maintaining a proper work life balance. Facilities such as a well-
equipped gymnasium, aerobics, lawn tennis court, badminton court, football
ground, cricket ground, basketball court, badminton court, table tennis,
pool/snooker, squash court, swimming pool, volleyball court etc. are available
inside the campus.
 4. Miscellaneous facilities – Apart from the above stated facilities, the campus
also includes library, post office and courier desk, forex department, ATM’s, bank,
medical clinic and chemist, grocery store, salon, subsidized multi-cuisine food,
Employee Care Center for accommodation inside the campus in case of business
travel, basic medical insurance for all employees, work from home policy based on
you role, and high security inside the premises.
 5. Frequent camps and initiatives – Regular health check-up camps, blood
donation camps etc. are frequently organized inside the campus. Infosys also runs
a corporate social responsibility (CSR) initiative. Employees can contribute to the
same based on their wish.
 I would also like to point out that in case of any crises situation outside the
campus, Infosys reacts promptly and makes sure that the employees are well
informed, thus, facing minimum hassle.
 All the above comes at a substantial cost. Clearly Infosys facilities and policies are
employee oriented. I had a great time working in Infosys.

8. Incentives Facts and Figures
During training, the total salary is Rs.18,226. The deductions are-
 PF contribution- Rs.902
 Professional Tax- Rs.2
 Infosys Welfare trust- Rs.200
 Hostel Rent Recovery- Rs.3000
 Membership fees- Rs.150
 The in-hand salary is Rs.13,824
After training, your salary depends upon your performance.
 A TPF gets about 25,000 in hand
 An HPF gets about 24,000 in hand
 An APF gets about 22,000 in hand
The deductions are-
 PF contribution- Rs.1060
 LWF Contribution- Rs.2
 Infosys Welfare trust- Rs.150
After confirmation the salary depend upon the band you get.
 Band A- Rs.31,000 in hand
 Band B- Rs. 30,000 in hand
 Bnad C- Rs.29,000 in hand
Also, ered under a HIP and can opt for Extended family HIP.
Salary hikes depend upon the appraisals every year.

9. Employee welfare Scheme Under Act
STATUTORY WELFARE SCHEMES
The statutory welfare schemes include the following provisions:
1. Drinking Water: At all the working places safe hygienic drinking water should be provided.
2. Facilities for sitting: In every organization, especially factories, suitable seating arrangements are to be
provided.
3. First aid appliances: First aid appliances are to be provided and should be readily assessable so that in
case of any minor accident initial medication can be provided to the needed employee.
4. Latrines and Urinals: A sufficient number of latrines and urinals are to be provided in the office and
factory premises and are also to be maintained in a neat and clean condition.
5. Canteen facilities: Cafeteria or canteens are to be provided by the employer so as to provide hygienic
and nutritious food to the employees.
6. Spittoons: In every work place, such as ware houses, store places, in the dock area and office premises
spittoons are to be provided in convenient places and same are to be maintained in a hygienic
condition.
7. Lighting: Proper and sufficient lights are to be provided for employees so that they can work safely
during the night shifts.
8. Washing places: Adequate washing places such as bathrooms, wash basins with tap and tap on the
stand pipe are provided in the port area in the vicinity of the work places.
9. Changing rooms: Adequate changing rooms are to be provided for workers to change their cloth in the
factory area and office premises. Adequate lockers are also provided to the workers to keep their
clothes and belongings.
10. Rest rooms: Adequate numbers of restrooms are provided to the workers with provisions of water
supply, wash ba sins, toilets, bathrooms, etc.

10. Non-statutory schemes
The non-statutory schemes differ from organization to organization and from industry to industry.
Many non-statutory welfare schemes may include the following schemes:
1. Personal Health Care (Regular medical check-ups): Some of the companies provide the facility
for ext
2. ensiv e health check-up
3. Flexi-time: The main objective of the flextime policy is to provide opportunity to employees to work
with flexible working schedules. Flexible work schedules are initiated by employees and approved
by management to meet business commitments while supporting employee personal life needs
4. Employee Assistance Programs: Various assistant programs are arranged like external counseling
service so that employees or members of their immediate family can get counseling on various
matters.
5. Harassment Policy: To protect an employee from harassments of any kind, guidelines are
provided for
6. proper action and also for protecting the aggrieved employee.
7. Maternity & Adoption Leave – Employees can avail maternity or adoption leaves. Paternity leave
policies have also been introduced by various companies.
8. Medi-claim Insurance Scheme: This insurance scheme provides adequate insurance coverage of
employees for expenses related to hospitalization due to illness, disease or injury or pregnancy.
9. Employee Referral Scheme: In several companies employee referral scheme is implemented to
encourage employees to refer friends and relatives for employment in the organization.

11. HUMAN RESOURCE MANAGEMENT
Presentation
On
1.Performance appraisal system of Infosys
2.Incentives to employees of Infosys
Done By
NAYAN.B
16-UBU-034
B.B.A-”A”