Ninfa M. Saunders, a speaker at the marcus evans National Healthcare CXO Summit Spring 2012, on redesigning healthcare delivery to better adapt to the current environment. Interview with: Ninfa M. Saunders, President & Chief Operating Officer, Virtua

1. The Criticality of
Re-Designing
Healthcare Delivery
strategies, processes and people. As Sigma and Lean to remove waste and
we get into the changes of healthcare minimize variation. Thirdly, redesign
reform, thinking of new models that the care delivery process, which
have a longitudinal view of population- should yield the highest cost
based care as opposed to episodic is reduction.
crucial. Look towards key measures
such as people, growth, access, Healthcare must be re-designed so
quality, cost and experience. that patients can get the right care,
at the right time and at the right cost.
This will involve developing new
modalities. Healthcare providers will
Healthcare have to think outside the box.
Interview with:
Ninfa M. Saunders, President & executives must How can healthcare delivery be re-
designed?
Chief Operating Officer, Virtua
go back to the Healthcare executives must go back
“Healthcare must be re-designed so
that patients can get the right care,
basics, to the basics, look at adoption
processes and identify where efforts
at the right time and at the right
cost,” says Ninfa M. Saunders,
look at adoption are going. They can then start re-
design by using processes and tools
President & Chief Operating Officer,
Virtua. Healthcare executives processes to re-engineer care delivery and
adapting to the care dynamics of the
should look at processes and tools to
re-engineer care delivery and adapt and identify current environment. If hospitals do
not do this, they will not survive.
where efforts
to the dynamics of the current
environment, she adds. Virtua recently opened a new 358-bed
facility from the bottom up, using Six
A speaker at the marcus evans are going Sigma. Our 213 patients were safely
National Healthcare CXO Summit and efficiently moved from our old
Spring 2012 in Hollywood, Florida, facility to the new one, without
April 26-28, Saunders shares her What cost reduction strategies spending consulting dollars.
view on why hospitals will not would you recommend? Traditionally, facilities are built and
survive if they do not re-design. organizations fit operations into a
The target of cost reduction is 20 to specific space; we however, designed
How can healthcare executives 25 per cent. To achieve this, the process and then built the facility
navigate through the challenges organizations can look at three around that. This saved us USD 14
of the current healthcare factors. Firstly, incremental cost million in change orders and allowed
environment? reductions and reducing wherever us to size appropriately in terms of
possible, which will account for five to total bed capacity. This has resulted
Healthcare executives must place six per cent of reductions. Secondly, in improvements in patient care, staff
more focus on the integration of process improvement, looking at Six engagement and efficiency.

2. About the National Healthcare CXO Summit Spring 2012
The marcus evans Summits
This unique forum will take place at The Westin Diplomat Resort & Spa, Hollywood,
group delivers peer-to-peer
Florida, April 26-28, 2012. Offering much more than any conference, exhibition or
information on strategic matters,
trade show, this exclusive meeting will bring together esteemed industry thought
professional trends and
leaders and solution providers to a highly focused and interactive networking event.
breakthrough innovations.
The Summit includes presentations on continually finding ways to maximize
budgets, developing an accountable care organization and ensuring compliance for
upcoming transformations of our healthcare system.
www.healthcare-summit.com
Please note that the Summit is a
Contact
closed business event and the
number of participants strictly Stacey Melvin, Journalist, marcus evans, Summits Division
limited.
Tel: + 357 22 849 400
Email: press@marcusevanscy.com
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For more information, please visit: www.marcusevans.com
Upcoming Events
Long-Term Care CXO Summit 2012 - www.longtermcaresummit.com
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