This document discusses improving organizational resilience. It defines organizational resilience as an organization's ability to anticipate, prepare for, respond to, and adapt to changes and disruptions. The document notes that resilient organizations are made up of resilient individuals and discusses key aspects of resilience like job design, culture, leadership, relationships, and risk management. It emphasizes that resilience allows organizations to sustain advantages, adapt to changes, and manage challenges.

1. IMPROVING ORGANIZATIONAL
RESILIENCE
13th
.May 2016
Pn Salmah Natoon
Clinical Educator
SKSMC
This document remains the intellectual property of Sri Kota
Specialist Medical Centre and may not be reproduced or used in
any form whatsoever without the permission of its custodian.

2. What is Resiliency?
Resiliency is the ability to “bounce
back” from set backs, and/or
overcome hardships.

3. Sessions for discussions
Definition of Organizational Resilience
Approaching to Develop Resilience
The effect of organizational resilience concept
for today management
What is Risk Management?

4. DEFINITION
Organizational Resilience
“ the ability of an organizational to
anticipate, prepare, respond and adapt to
incremental change and sudden disruptions
in order to survive and prosper”
British Standard BS65000 (2014)

5. DEFINITION
“Health system resilience can be defined as the
capacity of health sectors, institutions and
populations to prepare for and effectively respond
to crises;: maintain core functions when a crisis
hits; and ,informed by lessons learned during the
crisis, reorganize if conditions needs improvement
or to be revised.”
Kruk et al (2015) p.1910

6. Resilient organizations are made
up of RESILIENT INDIVIDUALS

7. Resilience in healthcare system simply having
the following:
1.Job Design – or job category will help someone identify their
own role and function in the organization – the better their
understanding the better impact of their performance to the
organizational growth and development
2. Organizational culture and structure
Culture define as the values and behaviors that contribute to
the unique social and psychological environment of an
organization.
An organizational structure defines how activities such as
task allocation, coordination and supervision are directed
toward the achievement of organizational aims.[1]
It can also be
considered as the viewing glass or perspective through which
individuals see their organization and its environment.

9. Resilience Organization
3. Effective Leadership.
 Having engaging leaders in any organization may
heavily influence the employees .
The courage and excellent leaders will be able to
establish a clear vision of the company, shared the
vision with the staff so that they can willingly followed.
 Leaders are being seen as a knowledgeable, skillful in
providing sound information to the staffs.
 Portrayed a skills of visualizing, coordinating , balancing the
conflict beyond their own interest and focus on the interest
of all team members.
They also be able to step up in times of crisis and balance to
think and act creatively in a difficult situation.
 Blaming culture is always NO, NO for this types of leaders

11. Resilience Organization
4. Successful Relationship
This is about the relationship between the
employee and the organization
 Trust and promote Positive Practice
Environment
(PPE)- healthy workplace
 Open communication and effective team work
 Transparent
 Supportive, supervision and mentoring
 Provide adequate and necessary CPD etc
 The strength of the organization does not
depend on single entity, rather, by its
attachment to the larger community.

12. Resilience Organization
5. Risk Management
Risk management is the activity of analyzing,
assessment, control and avoidance, minimizing or
elimination of unacceptable risks. The resilience
organization may use risk of assumption, risk of
avoidance, risk of retention , risk of transfer or any
other strategy in order to response to the
unexpected event and use that experience to
response to the same event in future or restudy
and evaluate situation for improvement.

13. The Advantages of Resilience Organization
 Is able to sustain competitive advantage over
time through its capability
Deliver excellent performance against current
goals
Effectively innovate and adapt to rapid, turbulent
changes in markets and technologies
Able to create structure and to dissolve it
Provide safety in the mist of change
Manage emotional consequences of continuous
transformation and change: anxiety and grief
Learn and develop

14. POINT TO PONDER
“Be like water making its way through cracks. Do not
be assertive, but adjust to the object, and you shall find
a way round or through it. If nothing within you stays
rigid, outward things will disclose themselves. Empty
your mind, be formless. Shapeless, like water. If you
put water into a cup, it becomes the cup. You put
water into a bottle and it becomes the bottle. You put
it in a teapot it becomes the teapot. Now, water can
flow or it can crash. Be water my friend.”