The National Careers Service in England aims to provide individuals aged 13 and over with access to information, advice, and resources for career development and skill acquisition. It offers support through three channels: telephone, face-to-face, and online, ensuring consistent high-quality service across all access points. Key features include a lifelong learning account, skills health checks, a CV builder, and a course directory, with special support for priority customer groups such as young adults not in education or employment.

1. National Careers Service
Su Matthews
Training and Communications Manager
Manchester Solutions

2. Vision and Mission
Our vision
For millions of individuals to enjoy more rewarding
working lives and to create a culture where career
development and acquiring new skills is the norm.
Our mission
National Careers Service will give everyone access to
the best information, advice and resources that will
help them make more effective choices about skills,
careers, work and life.

3. Introduction
• The National Careers Service is aimed at all adults
and young people (13 and over) across England.
• The service can help as much or as little as users
wish, so people can get the help they need quickly
and efficiently by visiting the website or calling the
telephone line for more information and guidance.
• For adults, there is also access to face-to-face careers
advice in the community.

4. Three Channels – One service
National Careers Service provides information, advice and
resources through three channels:
• telephone – 0800 100 900, from 8am-10pm Mon-Sun
• face-to-face – with a National Careers Service adviser in
your local area (aged 19 and over, or 18 and
over for Jobcentre Plus customers)
• online
– direct.gov.uk/nationalcareersservice
Customers can choose how to access National Careers
Service. Whether they choose one, or all of the three
channels, they can expect to receive the same high quality of
service.

5. Online
Our customers can search online for the National Careers
Service or go to direct.gov.uk/nationalcareersservice where
they will be able to:
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look at careers and job profiles
open a Lifelong Learning Account
develop a CV and improve their interview skills
search for a course
find out about funding to support their learning
take a Skills Health Check
Web chat with a National Careers Service Adviser

6. A Lifelong Learning Account
• A Lifelong Learning Account is
a free online service aimed at
adults aged 16+ in England.
• It offers greater flexibility and
control and choice for skills
and learning development.
• It will give individuals access to
a range of tools to match their
personal circumstances and
needs, the results of which can
be saved in a secure online
space.

7. The Skills Health Check
A skills diagnostic tool that provides the customer with a report on their
strengths, skills, abilities and areas for development.

8. CV Builder
Our CV Builder gives customers the opportunity to create their own CV with
Top Tips and guidance throughout and a choice of templates to pick from .

9. Course Directory
The National Careers Service
Course Directory offers:
• The facility to search all Skills
Funding Agency funded
provision by:
– Subject
– Qualification Type
– Qualification Location
– Provider

10. The face to face offer
National Careers Service advisers can help customers to:
 Develop their career
 Improve their skills
 Get ready for work
 Find out about the types of support available to them
 Find out about funding to support their learning
 Open a Lifelong Learning Account

11. Face to Face Customer Entitlement
• A maximum of 3 sessions in a 12 month period per customer (if in
priority group) - expected that a customer will be supported until their
need is met
• Individuals outside of the priority groups who require additional
support beyond the initial face-to-face session have the following
support available to them:
– accessing further fully funded support via the telephone channel;
– use of the web channel to access a range of tools and services.

12. National Careers Service
Priority Customers
• Adults without a Level 3
• Young adults aged 18-24 who are not in education,
employment or training (18 year olds must be in receipt of
benefits)
• Adults facing redundancy, newly redundant or at a distance
from the labour market
• Jobcentre Plus customers in receipt of JSA or ESA (WRAG)
• Offenders in the community
• People with a learning difficulty/disability

13. Questions??