Serena Quaye has over 5 years of experience in management, analytics, research, and volunteer work. She currently works as a Manager Trainee Analyst at Iqor, Inc where she leads training programs and recruiting initiatives. Previously she analyzed sales data and conducted research at Legends, LLC and the Department of Corrections. She holds a BS in Sociology from Mankato University and has earned multiple certifications.

1. SERENA (SA-REE-NAA) QUAYE
910--682-7906 • Serena.QuayeImani@gmail.com
EMPLOYMENT Iqor, Inc (Plymouth, MN)
Manager Trainee Analyst, Client Collection October 2014 – Present
Specialize call center management to oversee and directs operational work in a contact center operation and to drive
the attainment of key performance metrics on-time delivery, responsiveness, profitability, operational
• Lead 6-person taskforce to create and coordinate monthly analytic skills training for 40+ analysts.
• Manage pilot of 4-month presentation course by overseeing 3 senior-level facilitators and 7 participants.
• Head company recruiting initiative with 4-person team, resulting in 2 fly-out interviews and 10 new hire.
• Serve as primary client contact, overseeing questionnaire development, data tabulation, and statistics.
Legends, LLC (Minneapolis, MN)
Research Analyst January 2013 – October 2015
• Analyzed Nielsen syndicated store data and custom survey results to forecast sales for new consumer packaged
goods in personal care, frozen food and household categories, generating $670K in revenue.
• Gathered 10 years of Nielsen point-of-sale data across 5 categories to craft custom report, helping Fortune 100
client understand timeframe for new product stabilization. Presented results to client.
• Initiated and led 3-person team to conduct monthly analytical skills training for 20+ analysts.
Department of Corrections (Plymouth, MN)
Compliance and Correctional Intern May 2013 – August 2013
• Conducted site research for HC regional leadership team on feasibility of vocational program.
• Planned Auto Symposium for visiting superintendent reps as part of 5-person team.
Culture and Diversity Affairs (Brooklyn Center, MN)
Cultural Affairs and Research Assistant May 2009 – July 2010
• Organized U.S. Embassy reception for 200+ guests at theater opening of Martin Luther King, Jr. play.
• Directed monthly American Movie Night program, increasing attendance from 20 to 80 university students.
The Links Inc. (New Hope, MN)
Intern Site Coordinator January 2008 – April 2009
• Created Pilot Research to increase alternatives detention programs serving youth Juvenile Justice.
• Negotiated and secured Funds advertising space to leading two after school off-site programs.
EDUCATION Mankato University (Mankato, MN)
• Earned Two-Time Academic based Scholarships for two years.
• BS in Sociology (Applied-based Sociology). Marketing and Corrections Minor.
• University Honors (Only 10%of graduates). Defended Thesis.
LEADERSHIP National Society of Professional Network (BSPN) (Twin Cities, MN) January 2012 – Present
Assistant Director of Corporate Recruiting
• Plan corporate panel event for 100+ Minority students from 4 universities with 3-member team.
• Meet individually with club members to assist with resumes, networking and job placement.
Girl Scouts of America, Troop 11 (Lakeville Park, MN) January 2011 – December 2011
Venturing Crew Advisor
• Planned 50 mile backpacking trip, led 4-person team for weekly activities, service projects & campouts.
National Hall Association Club (Mankato, MN) May 2010 – September 2011
President, Vice President of Education
• Conducted bi-weekly meetings for 25-member club. First member to earn Competent Communicator award.
Two Year Volunteer Service Mission (Freetown, Sierra Leone) June 2012 – June 2014
Full-Time Krio-speaking Volunteer
• Supervised 20 volunteers for 4 months as regional leader. Taught English classes to 200+ in 6 cities.
• Worked 10-hour day teaching in Krio. Organized service and social activities for local communities.
ACHIEVEMENTS

2. • Earned 2nd
-
highest loan
processor
award
(Simply –
Gold) for
creating new
corporate
presentation
training.
• A+
certification,
investment
licenses
series (6, 7,
63, 65, & 26)
along with
other
certifications
.