Uploaded byMarty Rosenheck
Nano-Coaching: Using Mobile Devices to Support On-the-Job Learning
The document discusses nano-coaching, a method that utilizes mobile technology to support on-the-job learning through short, targeted coaching interactions. It contrasts traditional coaching with nano-coaching, highlighting the convenience and efficiency provided by mobile platforms. The text emphasizes the benefits of enabling technologies and performance metrics to enhance learning experiences and outcomes.
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Nano-Coaching: Using Mobile Devices to Support On-the-Job Learning
- 1. Client logo Marty Rosenheck,Ph.D., CPT Chief Learning Strategist mrosenheck@CognitiveAdvisors.com www.CognitiveAdvisors.com @mbr1online TM Nano-Coaching: Using Mobile Devices to Support On-the-Job Learning mLearnCon 2014 ©2014 Cognitive Advisors LLC All Rights Reserved
- 2. Focus on Results 2 Errorsand Rework Customer Satisfaction Speed to Proficiency V A L U E ©2014 Cognitive Advisors LLC All Rights Reserved
- 3. 3 The 70:20:10 Framework Eichinger& Lombardo – Center for Creative Leadership ©2014 Cognitive Advisors LLC All Rights Reserved
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- 5. 5 On-the-Job LearningProficiency Time (Graduallyincrease task difficulty and decrease scaffolding/support) ©2014 Cognitive Advisors LLC All Rights Reserved • Decide: - Next Learning Goal - What to Change • Prepare • Mini-tutorial • Modelling • Ask someone • Lookup in Knowledge Base • Job Task • Simulation • Observation • Performance Support • Scaffolding • Guidance at Teachable Moment • Articulate • Lessons Learned • Analyze Data • Coaching • Social Media • Comm. of Practice • Peer Review • Portfolio Skill or Competency
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- 7. 7 • Short Interactions •Targeted • Mobile Tech Enabled • Coaching Support • Coaching Network Nano-Coaching ©2014 Cognitive Advisors LLC All Rights Reserved
- 8. Coaching vs. Nano-Coaching TraditionalWorkplace Coaching Tech Supported Nano-Coaching Long sessions Very short interactions Infrequent Frequent General Specific/Targeted Removed from job task Close to job task Abstract View work product No tracking or accountability Tracked, Accountable No support for coach Coach is supported Hard to find the time Asynchronous, Mobile 8 ©2014 Cognitive Advisors LLC All Rights Reserved
- 9. Why is itrarely done? 9©2014 Cognitive Advisors LLC All Rights Reserved
- 10. Enabling Technologies 10 Uconn.edu Rustici Software Openmatt.org www.ucsc-extension.edu MobileExperience API Analytics
- 11. 11 Learning Experience Manager ©2014Cognitive Advisors LLC All Rights Reserved
- 12. 12 Nano-Coaching Cycle Perform Task Submit Work Product Notify Coach Coach Reviews Work Product Specific Feedback Approved? • Photo •Checklist • Text • Video • Audio • Document • Direct Observation Email & Dashboard Coaching Support • Checklists, Guidelines • Coach the Coach • Photo • Checklist • Text Comment • Audio • Document • Direct Goal Achieved! YES NO ©2014 Cognitive Advisors LLC All Rights Reserved
- 13. 13 Student Teacher Student Mentor Teacher PracticumProfessor Literacy Experts Lesson Support Learning Outcomes Work products: Lesson Plan Video of lesson QuestionsCoaching/ Feedback
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- 15. 15 Learning Experience Manager ©2014Cognitive Advisors LLC All Rights Reserved
- 16. Certification, Badges Formal Learning Activities (e.g.,eLearning, workshops, courses) Informal Learning Activities (e.g., knowledge base, social learning, coaching) Experiential Learning Activities (e.g., real job tasks, field work) Experience API to Learning Record Store (LRS) Individualized Learning Path Tracking, Analytics, Reporting Competencies (Desired Skills and Knowledge) Social Site Copyright ©2014 Cognitive Advisors LLC All Rights Reserved Learning Experience Manager (LEM) Performance Metrics Coach/Mentor Observation Checklist Feedback TM
- 17. 17 Pilot Results “I lovethe ability to communicate back and forth with my employees. I love being proactively prompted that something is ready for me to review. This system gives me a reason to talk with my people about customers and issues so I can tell if they understand what they’re learning. I liked it so much I want to coach more people.”
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- 19. Questions? Marty Rosenheck, Ph.D. ChiefLearning Strategist mrosenheck@CognitiveAdvisors.com @mbr1online www.CognitiveAdvisors.com
Editor's Notes
- #3 Start with two stories – SSA formal --- Quadel - informal How many are responsible for complex skills? What are the goals, outcomes for learning?
- #4 Add other variations – Jay Cross, Jarche, others.
- #5 Embedded Learning Informal Learning is becoming inseparable from work – in our knowledge society – change is the norm – always new and better ways – information explosion. EPSS – Gloria Gery in the early 90’s “Enable people to do more than they know how to do.” Now more feasible – user generated content – wikis, rate on usefulness, more accessible technology. Even simple help system Searching Google. SMN – SME - Subject matter Network – coined last year by Mark Oehlert . Connect to people who have the answers – Twitter – Grainger yammer How many are using Twitter now? Raise you smart phones
- #6 Do you think this makes sense for learning in your situations? Do any of you do anything like this?
- #10 Why? What are the challenges? What is difficult?
- #18 Tanya – visuals will be cleaned up
- #19 Embedded Learning Informal Learning is becoming inseparable from work – in our knowledge society – change is the norm – always new and better ways – information explosion. EPSS – Gloria Gery in the early 90’s “Enable people to do more than they know how to do.” Now more feasible – user generated content – wikis, rate on usefulness, more accessible technology. Even simple help system Searching Google. SMN – SME - Subject matter Network – coined last year by Mark Oehlert . Connect to people who have the answers – Twitter – Grainger yammer How many are using Twitter now? Raise you smart phones