Leveraging digital learning to boost workforce productivity
Presented by: Master-O, www.masteroapp.com With decreasing time to upskill employees and more skills required to continuously learn, organizations are under immense pressure to maximize employee productivity in a sustainable, scalable and cost effective manner. Kartik Mohla from InspireOne Technologies and Marina Delic from GI Group share how various organizations leverage digital learning to upskill their workforce to generate business value through improved productivity and higher employee engagement. The presentation talks about- - How to leverage digital learning to upskill employees - Employee engagement with improved productivity - Digital learning in generating business value Presenters: Kartik Mohla, Founder, Master-O & InspireOne Technologies Marina Delic, Senior Consultant, GI Group OUR PARTNER Master-O - www.masteroapp.com Master-O is a gamified microlearning solution that combines game design, learning content and behavioral science to make learning effortless. Leveraging a unique technique known as Microskills®, learning via Master-O is effective, enjoyable and above all ... effortless. Our existing library of Microskills include titles in sales effectiveness, customer service, personal productivity, health & safety and leadership development.
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Leveraging digital learning to boost workforce productivity
- 1. 1 Leveraging Digital Learning To Boost Workforce Productivity Kartik Mohla Founder, InspireOne Technologies Marina Delic Senior Consultant, GI Group Start
- 2. 2 Learning = Instant Noodles! Only 1% of time 3 to 5 minutes daily
- 3. 3 Learning = Short bursts of time 10 to 15 Moments of idle time During work hours Each lasting 2 to 3 minutes
- 5. 5 Part 1 How To Leverage Digital Learning To Upskill Employees…
- 6. 6 Transferring Learning Content Making it bite sized Mobile learning Learning Experience (LX)
- 7. 7 Digital Learning = Multidisciplinary Engaging Learning Content Game Design Data Science
- 8. 8 Leveraging Digital Learning Example # 1 Making selling skills and customer service fun for 5,000 bankers!
- 9. 9 Leveraging Digital Learning Example # 2 Blending the learning journey to sustain skill development
- 10. 10 Leveraging Digital Learning Example # 3 Transforming employee experiences
- 11. 11 Leveraging Digital Learning Example # 4 Learning digital skills
- 12. 12 Leveraging Digital Learning Example # 6 Improving product knowledge for medical reps
- 13. 13 Leveraging Digital Learning Example # 6 Building consistency in guest experience
- 14. 14 Part 2 How To Sustain Learner Engagement…
- 15. 15 Learner Engagement More than just the Learner Manager Business Sponsor Project Team Peer Friend
- 16. 16 Different Strokes For Different Folks For the learner For the manager For the project sponsor 7X
- 17. 17 Remember Data Science? Session Time Average 02:45 Communication Message from business sponsor increased learner utilization 7x more than message from manager When Do Learners Prefer To Learn? 47% Post 6 PM 43% Office Hours
- 20. 20 Part 3 How To Showcase Learning Effectiveness…
- 21. 21 Going Beyond Utilization & Progression #1 Retention For 2,800 relationship managers of a leading bank Areas of development (more learning) clearly measurable Based on over 15,000 challenges and and over 1M data points Over a 6 month period 0 10 20 30 40 50 60 70 80 90 100 Skill: Sales Research
- 22. 22 Going Beyond Utilization & Progression #2 Learning Agility Region Average attempts per challenge South 3.1 South-West 3.7 North-East 4.4 East 4.8 North-West 5.4 North 6.8 South-East 7.2 West 9 Insight: South is the fastest circle to finish all challenges within the microskills in the least number of attempts. Reps in North, West and South East have taken longer to complete the challenges.
- 23. 23 Going Beyond Utilization & Progression #3 Personalization Content Learner A (% Retained) Learner B (% Retained) Account Attractiveness 45% 90% Relationship 80% 75% Strategic Attention Tool 35% 55% Qualifying 88% 54% Prospecting 90% 42% Committing 95% 56% Sales Funnel 25% 81% Insight: N=1 Personalized content for Learner A: Account Attractiveness, Strategic Attention Tool and Sales Funnel Learner B: Qualifying, Prospecting and Committing
- 24. 24 Final Thoughts Effectiveness = Retention + Agility + Personalization WHOA!
- 25. 25 About Master-O Master-O is a mobile solution that makes learning effortless and improves business performance by combining learning content, game design and behavioral science. Instant and addictive game designs Interactive learning content (Microskills ™) Authoring tool for custom content Analytics for utilization and skill gap analysis Learning campaigns with leaderboard, points and badges
- 26. 26 Leveraging Digital Learning To Boost Workforce Productivity Kartik Mohla Founder, InspireOne Technologies Marina Delic Senior Consultant, GI Group Thank You