Nancy Arroyo Resume

1. NANCY ARROYO
6230 Southwest 20th Terrace, Miami, FL 33155 |C: 787-644-4244
| nancymaq@gmail.com | Linkedin: Nancymaq
SKILLS
• Project Management
• Events Administration
• Negotiation and Conflict Resolution
• Public Speaking
• Cost Allocation & Data Analysis
• Creative Volunteer Work
• Detail oriented and organized
• Fully Bilingual: English and Spanish
• Social Media Marketing
EXPERIENCE
Operations Manager – BZG International | January 2017-December 2017
• Responsible for customer service in both rental & sales department, providing administration of income producing properties
throughout South Florida with over 25 million assets under management.
• Created and implemented office manual that included specific policies and process for all tenant related inquiries, complaints and
day to day management including but not limited to rent collection, owner payment, mortgages and insurance and vendor
scheduling.
Sales Operation Manager- GigaNetworks | July 2016- January 2017
• Worked directly with clients to assure correct quotes, invoices and payment processes, improving the company’s invoicing process by
over 15 days turn around.
• Performed company’s bookkeeping efficiently and in timely manner, including reconciling and account management.
• Organized and coordinated sales events for the company exceeding 100 guests, helping boost company market recognition and
product knowledge
Accounting, Treasury & Compliance – Eagle Property Capital| April 2015- May 2016
• Coordinate financial activities and FX across multiple real-estate investment vehicles, prepared financial statements ensuring
compliance with GAAP standards and liaised between the office, the investors, CPA’s and auditors
• Performed company’s bookkeeping including wire transfers across 50+ bank accounts, including a new bank and platform transition
• Maintained legal and regulatory compliance by creating internal policies for confidential document management, creating
checklist for audits and backgrounds preparation for hiring and insurance purposes.
Senior Claims Representative – Farmers Insurance Group| February 2011- April 2015
• Handled serious injuries claims and attorney-represented files. Work responsibilities included: investigate claims, determined liability
and confirm coverage to negotiate resolutions successfully.
• Member of the Synergy Group: Pilot program established to have field presence to further investigate fraud claims. By visiting clinics,
conducting interviews and doing online/field research, we were able to share information with different departments and other
companies in the industry to fight fraud in South Florida.
EDUCATION AND TRAINING
Florida International University
MBA- Masters in International Business 2011
University of Puerto Rico
Bachelor Degree in Social Science – Major: Labor Relations 2009
SOFTWARE CAPABILITIES:
• Extensive General IT literacy PC and MAC
• Microsoft Suite
• Peachtree & Quickbooks - Accounting Software
• Lotus Notes - Westlaw
• Property Management Software
• Basecamp - Dropbox
• Mailchimp – Facebook – Instagram - Twitter
• Digital Photography
• Travel Management & Coordination
• Google Web Apps