This document provides leadership lessons from Fred Shae. It is summarized in 3 sentences: The document discusses 4 keys to extraordinary leadership according to Fred Shae: 1) leadership makes a difference through relationships, 2) relationships are built on continually creating value for others, 3) leaders must regularly reinvent themselves, and 4) bringing people together to work for a common purpose. It provides examples and stories about Fred Shae to illustrate these principles of leadership.

1. Lead Like FredLead Like Fred
The Keys toThe Keys to
Extraordinary LeadershipExtraordinary Leadership
Lead Like FredLead Like Fred

4. MarkSanborn.comMarkSanborn.com
POP QUIZ

5. 2.
771
12
X
3. 70 25X
1.
nunsister4.
no5.
5 Question Quiz5 Question Quiz
deceased

6. Learning
…is remembering what’s important.

7. Change the QuestionsChange the Questions
find and keep?
make happen?will happen?
engage?
transact? connect?
customer service? customer success?
best? better?

8. So What’s
the Story?

9. Fred Shae

10. The Fred Factor
The ability to continually create
new value for those you live and
work with through
PASSION, CREATIVITY
& COMMITMENT.

11. Leadership is an invitation
to greatness we extend
to others by example.
“
”
– Mark Sanborn

12. The Leadership Test:
Who or what
is better
because of you?

14. #1 Everyone makes
a difference

15. ?
What Kind?
The only
Question is . . .

16. People are ALWAYS the reason

17. AT LEAST YOU DIDN’T DIE!
AT LEAST YOU
DIDN’T DIE!

18. Disney Paris

19. Duct Tape Leader

20. Only 2 ways to grow:
Grow Yourself
Grow Your Team

21. #2 It is all built on
relationship

22. Social skill 12%
Results focus 14%
Both 72%
1% high on both
Great Leader Research
James Zenger, 2009

23. Be real
Be interested
Be knowledgeable
Be empathic
Be honest
Be helpful
Be prompt
Everything is built onEverything is built on
RelationshipsRelationships

24. #3 Continually Create Value
for Others

25. Create Value
Outthink
rather than
Outspend.

26. What we canWhat we can
learn from Rodinlearn from Rodin

28. Little things make a big difference

29. MEMORABLE

31. thoughtfulness

32. Get Creative

33. Human ingenuity is the
greatest resource.
“
”
– Julian Simon

35. Elevate the Experience
• The customer receives value
• They are pleasantly surprised
• They leave happier
• They tell others, buy more, are
more loyal

37. “
”
The One a Day
Principle

38. #3.5 Work Together

39. A Mystery Solved

40. You Don’t Need a Title
to be a Leader
787 guesses crowd: 1,197 actual: 1,198

41. When values are clear,
decision making is easy.

42. Find
Recognize
Encourage
Demonstrate
Leading FREDSLeading FREDS

43. Best
Better
Next

44. #4 Reinvent Yourself
Regularly

45. The
Choice:
Replicate or
Innovate?

48. 33

49. If we are successful it is because we love this
business a little bit more than our competition.

50. Thank You