Class assignment to create technology proposal for organizational change (Ph.D. in Higher Education course: Technology for Administrators)

1. Promoting Academic Success:
Online Tutoring at Seton Hall
Monica Burnette
May 2015

2. The 8-Step Process for Leading Change
Source: Kotter (2012), http://www.kotterinternational.com/the-8-step-process-for-leading-change/

3. College Completion as a National Priority
Photo Credit: Pete Souza, White House
https://www.whitehouse.gov/photos-and-video/2014-photos#may
"Over a third of America's college students
and over half of our minority students don't
earn a degree, even after six years. So we
don't just need to open the doors of
college to more Americans; we need to
make sure they stick with it through
graduation. That is critical."
President Barack Obama
Speech at University of Texas, Austin
August 9, 2010

4. Why is College Completion Important?
U.S. Department of Education (2011)
http://www.ed.gov/news/speeches/meeting-president-obamas-2020-college-completion-goal

5. How Does the United States Measure Up?

6. How Does Seton Hall Measure Up?
National Center for Education Statistics (2015)
https://nces.ed.gov/collegenavigator/?q=seton+hall&s=all&id=186584

7. Can Tutoring Affect College Completion?
Student Tutor
● increase meta-cognitive skills & cognitive processing (Hartman, 1990)
● enhance conceptual understanding (Annis, 1983)
● active learning and participation (Benware & Deci, 1984)
● lower anxiety and greater college engagement (Kohler & Greenwood, 1990)
● self-efficacy and motivated learning (Schunk, 1987)
● mentor/mentee relationships assist college adjustment (Topping, 1996)
Dual benefits of tutoring

8. Creating a Shared Vision:
Who Benefits from Additional Academic Support?
Students Better academic performance increases the likelihood of
college completion
Faculty Especially in large courses, supplemental support is
beneficial
Administration Higher college completion rates increase the prestige of
the institution
External Stakeholders Higher college completion rates increase the prestige of
the institution; increases number of alumni

9. ● Free Tutoring
o Drop-in or appointment based
o Tutors include peer tutors, graduate and teaching
assistants, faculty members
o Study sessions during midterms and finals
SHU: Current Tutoring Offerings

10. ● Space restrictions
● Tutoring is only offered during business hours (Monday-
Friday from 9am-5pm)
o Less accommodations for commuter and non-
traditional students due to limited hours
● Lack of tutors for subject demand
● Limited budget to hire tutors
SHU: Current Tutoring Limitations

11. What Other Resources
are Available to Promote
Academic Success?
Is Online Tutoring a Viable Option?

12. College Students Use Technology Frequently

13. Current Uses of Classroom Technology
Source: EdTech (2015) http://elearninginfographics.com/educational-technology-in-the-college-classroom-infographic/

14. Benefits of Technology in the Classroom
Kvavik (2004) EDUCAUSE Center for
Analysis and Research and University of
Minnesota, Twin Cities
http://www.educause.edu/research-and-
publications/books/educating-net-
generation/convenience-communications-
and-control-how-students-use-technologyN= 4,374

15. What is Online or E-Tutoring?
“...teaching, support, management and
assessment of students… involving a
significant use of online technologies”
- University of Warwick, 2012

16. Online Tutoring meets ISTE Standards
#2 “Digital age learning culture”
#4 “Systemic improvement”
#5 “Digital citizenship”
ISTE Standards (2015)
http://www.iste.org/standards/iste-standards/standards-for-administrators

17. Online Tutoring as Means of Transformation
Disruption Innovation Theory
“ ...extends its benefits to people who, for one reason or
another, are unable to consume the original product, so-
called non-consumers...”
- Christensen & Horn (2008)
Online tutoring can increase access to commuter
and non-traditional students that may
not able to utilize drop-in tutoring.

18. Benefits of Online Tutoring
McPherson & Nunes (2004)
● Increase access and
convenience
● Increase availability of tutors
● Expand existing resources
● Professional development
opportunity for tutors
● Develop new learning styles
Photo source: England.edu (2015)
http://www.england.edu/student-life/student-tutoring-services/

19. Requirements of Successful Online Tutoring
Berta & Huber (2009)
● Easy to use
● Easy to access
● Highly trained tutors
● Assessment and accountability

20. Next Steps
● Review existing technologies
● Research and collect data
o Survey or focus group to gauge student interest
o Choose online tutoring platform
● Pilot online tutoring in selected course
● Gather and analyze results
o What are the findings?
o If successful, how can we involve the community?

21. References
Annis, L. F. (1983). The processes and effects of peer tutoring. Human Learning: Journal of Practical Research & Applications.
Benware, C. A., & Deci, E. L. (1984). Quality of learning with an active versus passive motivational set. American Educational Research Journal,
21(4), 755-765.
Berta, M., & Huber, J. (2009, October 9). Strengthening student success by implementing an online tutoring program. Retrieved from
http://www.3cmediasolutions.org/Accordent/CCCCO/rpgroup/10092009-10AM-08/index.htm#
Christensen, C. M., & Horn, M. B. (2008, May 05). How do we transform our schools? Education Next. Retrieved from
http://educationnext.org/how-do-we-transform-our-schools/
EdTech. (2014, May 02). Educational technology in the college classroom infographic - e-Learning Infographics. Retrieved from
http://elearninginfographics.com/educational-technology-in-the-college-classroom-infographic/
Educause. (n.d.). Convenience, communications, and control: How students use technology. Retrieved May 29, 2015, from
http://www.educause.edu/research-and-publications/books/educating-net-generation/convenience-communications-and-control-how-students-
use-technology
England.edu. Student tutoring services. (n.d.). Retrieved May 29, 2015, from http://www.england.edu/student-life/student-tutoring-services/
Hartman, H. J. (1990). Factors affecting the tutoring process. Journal of Developmental Education, 14(2), 2.
ISTE. (n.d.). ISTE standards for administrators. Retrieved May 29, 2015, from http://www.iste.org/standards/iste-standards/standards-for-
administrators

22. References
Kohler, F. W., & Greenwood, C. R. (1990). Effects of collateral peer supportive behaviors within the classwide peer tutoring program. Journal of
Applied Behavior Analysis, 23(3), 307-322.
Kotter, J. (n.d.). The 8-Step process for leading change. Kotter International. Retrieved May 29, 2015, from
http://www.kotterinternational.com/the-8-step-process-for-leading-change/
McPherson, M. A., & Nunes, J. M. B. (2004). The role of tutors as an integral part of online learning support. European Journal of Open and
Distance Learning.
National Institute of Education Statistics (n.d.) College navigator, Seton Hall University. Retrieved from
https://nces.ed.gov/collegenavigator/?q=seton+hall&s=all&id=186584
Obama, B. (2010, August 9). Remarks by the President on higher education and the economy at the University of Texas at Austin. Retrieved
May 29, 2015, from https://www.whitehouse.gov/the-press-office/2010/08/09/remarks-president-higher-education-and-economy-university-texas-
austin
OECD. (2013). Education at a glance 2013. Highlights from Education at a Glance. doi:10.1787/eag_highlights-2013-en
Pew Institute. (2011, July 18). College students and technology. Retrieved from http://www.pewinternet.org/2011/07/19/college-students-and-
technology/
Schunk, D. H. (1987). Peer models and children’s behavioral change. Review of educational research, 57(2), 149-174.
Topping, K. J. (1996). The effectiveness of peer tutoring in further and higher education: A typology and review of the literature. Higher
education, 32(3), 321-345.

23. References
University of Warwick Learning and Development Centre. (2012, September). Retrieved from
http://www2.warwick.ac.uk/services/ldc/resource/eguides/etutoring/
U.S. Department of Education. (2011, July). Meeting President Obama's 2020 college completion goal. Retrieved from
http://www.ed.gov/news/speeches/meeting-president-obamas-2020-college-completion-goal