Robert Boston III has over 15 years of experience in information technology roles, including positions providing technical support and security services. He has a background in networking, security, and systems administration and lists skills in areas like web application security, Linux security, and risk management. His resume details various contract roles providing break/fix support, software installation/upgrades, security assessments, and remote technical assistance to customers in fields such as healthcare, retail, and government.

1. Robert Boston III
Phone: 720-341-4548 Email: treyboston.rb@gmail.com
Education
Bachelors of Science in Information Systems Engineering – Networking and Security
American Business Technology University
Online College
TBA: May, 2017
Bachelors of Science in Information Systems and Cybersecurity
ITT-Technical Institute
Aurora, CO
TBA: December, 2016 (School Closed)
Associates of Applied Science Network Systems Administration
ITT-Technical Institute
Aurora, CO
Awarded: March, 2015
Perfect Attendance 2nd and 3rd Quarter
Deans’ List
Skills and Knowledge
Security for Web Applications and Social Networking /Windows Security /Access Security
Linux Security /Risk Management in Information Technology Security/ Information Technology
Infrastructure Security/Knowledge of Database and Programing/Software Management/
MacAfee Security/Putty/Wireshark/Nessus/SCCM
Experience
 Most of these jobs that are stated present are contract positions as I work for Staffing
agencies according to the needs of the companies and types of jobs that are available in
Information Technology.
CSC /Raytheon Refresh Break Fix Technician September, 2015 to October, 2016
 Customer Service skills with prompt reply, respect, and integrity. Listen to client issues with
problem solving skills.
 Educate users on organization security policies and best practices.
 Support IIS, GPS, and JPSS with ultimate goal of security
 Encryption and password implementation after using Bitlocker encryption tool to enforce
two factor authentication and password creation set by policy.
 Software Management making sure software and patches are up to date for best practices.
 Deployment of up to date OS, map drives, transfer data over the network following the
policies and procedures of the Raytheon Information Technology team.
 Remedy ticketing system experience as I chart and close tickets in a timely manner.

2. CSC/AVAYA Help Desk Break Fix Technician July, 2015
 Customer Service skills with prompt reply, respect, and integrity. Listen to client issues with
problem solving skills to resolve issues
 Encryption/Decrypting PCs Applying best practices to devices having sensitiveinformation
 Work with Dell Laptops, Desktops, and Lenovo Think Pads/RAM, Video Cards, Hard
Drives, NIC Cards, and Broken Screens
 PKI/Educating clients on how to send encrypted email through the network
Field Solutions/March, 2015 present
 POS Systems self-checkout upgrades PCI DSS compliance.
 CSC/AVAYA Projects
Direct Source/ Work as a Field Technician/ May, 2015 to present.
 Upgrading Target Stores Apple IPads and IPods and credit card readers.
 IOS upgrade from 8.2 to 8.4 using policy to only download from Apple website to protect
against vulnerabilities.
 Download Software Jailbreak and uninstall old software. Make sure that all software is
downloaded properly tested and up to date.
 Reformate the SD cards on the price checkers add new up to date software and deploy.
Versatile Computer Solution / Field Technician /March, 2015 to Present
 Migration and Reinstalls Securely moving data over an encrypted network
 Point of Sale installs for cash and credit card readers. In compliance with policies that use
credit cards over the network PCI DSS compliance
Estrella Home Care/On call computer Technician April, 2015 to Present
 Educate on best practices and password protection. Clients change passwords every 3
months, 8 to 12 characters, with upper lower case, and special characters
 MacAfee security updates with daily Scans. Company must be in compliance with HIPPA
regulations. Monthly assessments and scans.
 Installed 5 drops for hard wire Ethernet connections following the safety guidelines
 Educated owner on what vulnerabilities and exploits are, the harm that can be caused if OS
and software are not frequently updated
 Backup plan for client in case of disaster to keep data safe and secure
Plumchoice Technical Support/HP Remote Technician/May, 2014 to Jan, 2015
 Customer Service/ Educate on ways to keep internet at home safe as possible. Trouble
shoot Root Kits, Malware, Hijacked Browsers, FBIVirus, Viruses, and Worms.
 Remote into client’s computers (residential) using Cytrex and Bomgar for trouble shooting.
 Reinstall and uninstall devises/Add Security to device and deploy
 Educate safe places to download software with no adware.
 Backup data to secure clients private networks from data loss.
Hospice of Saint John /Med Technician May, 2003 to August, 2013

3. Help terminal ill patients with activities of daily living. Educate on the dying process, Support for
families and patients or recommendation to the right staff depending on situation.