Chiara Hughes is an experienced mortgage assistant and customer service advisor seeking new opportunities. She has excellent communication and interpersonal skills developed over her career working in roles assisting customers, building relationships, and working as part of a team. Her education includes a leaving certificate from Holy Faith Secondary School and professional development certifications in banking and finance.

1. CHIARA HUGHES
Phone: + 353 (0) 85 109 0630 Address: 30 Chelsea Gardens, Clontarf, Dublin 3, Ireland.
E-mail: chughsy@gmail.com LinkedIn: https://ie.linkedin.com/in/chiara-hughes-b8a72592
Profile
Throughout my career I have developed excellent listening and communicating skills and an ability to be
a flexible team player who thrives in environments requiring the ability to prioritise. I have exceptional
interpersonal skills and I am a proven relationship-builder and have shown that I am a productive worker
with a solid work ethic and attitude.
Key Skills
 Excellent communication (both verbal and written) and interpersonal skills
 Reliable, punctual and flexible
 Ability to work well individually as well as part of a team
Driven, ambitious and self-motivated
 Resilient and persistent
 Build rapport and long term partnership with customers
 Diligent, thorough and methodical
Education
Secondary school
Holy Faith Secondary School, Clontarf, Dublin 3
2001 – 2007 .
Leaving Certificate 2007.
One Family, Pembroke St, Dublin 2
Personal and professional Development
FETAC Level 5 module
September 2010 – April 2011
Institute of Bankers
APA Qualified in Loans
January 2014
QFA
Regulations – Passed
Loans – Passed
Investments – Sitting exam in September 2016
Life Assurance – results expected 17th of June 2016
Pensions – TBC
Financial Planning - TBC
Work Experience

2. Intermediary Mortgage Assistant
October 2013 – Present
In my role I have experience in –
 Assessing mortgage applications with a view to pre approving them
 Recommending the applications to our team of underwriters
 Building professional relationships with intermediaries and other various departments
 Working as part of a team to ensure that we achieve weekly, monthly and annual targets
 Ensuring that we, as a team are complying with certain policies within the company
 Daily managing expectations of underwriters, brokers and management team
Open 24, Senior Customer Service Advisor
January 2012 – October 2013
 Answering calls to customers in a timely and professional manner
 Working as part of a team to meet daily, weekly, and monthly targets
 Helping customers with their queries to the best of my ability
 Navigating through various systems applicable to each customers query
 Working as part of a team, dealing with other departments in Open24 and PermanentTSB
Manus Bray & Co Solicitors
Trainee Legal Secretary
June 2011 - September 2011
 Answering the phones and dealing with clients in a sensitive and professional manner
 Ensuring that all post was opened and allocated correctly in the morning
 Ensuring that all case files and documents are organised and filed away securely
 Prepare and process legal documents such as affidavits
 Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses and court officials
Champion Sports
Cashier and Sales Assistant
November 2008 – August 2010
 Assisting customers on the shop floor and helping them with queries to the best of my ability
 Handling monies and balancing the till each day
 Ensuring the presentation on the floor was of a high standard
 Merchandising new stock

3. Hobbies & Interests
 Walking/ hiking, reading, cooking and spending time with my children
 Charity work with charities such as Robyns Life, Pieta House and The Knights of St. Columbanus
References
Available upon request.