Anjali Rakesh is an experienced Business Analyst and Salesforce consultant with over 7 years of experience implementing Salesforce solutions for clients in various industries. She has extensive experience gathering requirements, documenting specifications, designing workflows and approval processes, and testing customizations for Salesforce implementations. Anjali also has experience providing consultancy services for cloud computing projects using technologies like Google Cloud and AWS. She is proficient in technologies like Java, JavaScript, Apex, and has certifications in Salesforce development, Google Cloud, and Oracle.

1. ANJALI RAKESH
U5 17 Maroo ST Mobile: 0404371485
Hughesdale, VIC, 3166 Email: anjali.bhardwaj84@gmail.com
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Key Strengths
 Experienced Business Analyst and Sales
force Functional Consultant
 Structured, analytical abilities to provide
solutions to complex issues
 Relationship-builder with all business levels
 Motivated and outcome-focused individual
Industry Experience
 Utilities - Powercor, Australia
 Hi-Tech- Apple, USA
 Telecom- AT&T, USA
 Banking - Morgan Stanley, USA
 Life Sciences- Hoffman La Roche Ltd
 Insurance Well Point, USA
Summary
 7 years of IT experience with expertise in Sales Force, Cloud Computing, Design, Development & Testing
 Implementation experience of Salesforce.com in Agile methodology ,worked on Requirement Analysis,
documenting business requirements, writing/elaborating user stories and acceptance criteria, working in sprint
releases, customizing & testing
 Extensive experience in writing BRD, Functional Specification documents, doing Gap Analysis, Creating and
Developing strategic test plans, cases and reports.
 Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for
automated alerts, field updates,and Email generation according to application requirements.
Educational Qualification
Bachelor of Engineering -2007, Telecommunication and Information Technology,Punjab University,
Chandigarh, India.
Technical Expertise
 CRM : SFDC (Salesforce.com)
 Cloud Computing: Google Compute Engine, Cloud SQL, Big Query, JIRA
 Programming Language and Components: Core Java, J2EE, JSP, Java Servlets, JSF, Hibernate, XML,
JavaScript, Apex, HTML
 Project Methodology: Agile, Waterfall Methodology
Certifications
 Salesforce Certified Developer
 Google Compute Engine Qualified Developer
 Google Cloud SQL Qualified Developer
 Google Big Query Qualified Developer
 Sun Certified Web Component Developer for the
Java Platform, Enterprise Edition 5.
 Oracle Certified in “Introduction to Oracle9i: SQL”

2. ANJALI RAKESH
U5 17 Maroo ST Mobile: 0404371485
Hughesdale, VIC, 3166 Email: anjali.bhardwaj84@gmail.com
Page 2 of 6
Employment Summary
Organization Clients Worked for From To
Capgemini Powercor, Morgan Stanley, COE Jun 2014 Till Date
Tata Consultancy Services Apple, Hoffman La Roche Mar 2011 Mar 2013
Teamware Solutions. Apple(as a Business Associate for TCS) Sep 2010 Feb 2011
Congizant WellPoint Oct 2009 Sep 2010
Tech Mahindra AT&T Jun 2007 Feb 2009
Project Profile
Sales Force Implementation, Powercor E2E Capgemini
Sales Force Business Analyst Jan 2015 to till date
“Powercor has partnered with Capgemini to develop the Connection Front End (CFE) interface to digitize, standardize and
facilitate the end-to-end (E2E) Automation of the electricity distribution connection processes. Sales Force is chosen as the
Connections Frontend platform to interface with the existing integration layer.
Responsibilities:
 Interact with Business Team Members to gather and document the requirements.
 Documenting business requirements, writing/elaborating user stories and acceptance criteria
 Preparation of Design, Technical Specifications & Test Plan Documents
 Configuration in SFDC to meet the requirements
 Coordinating with Development Team for the required Customizations
 Work on SFDC standard objects like Accounts, Contacts, Cases, Reports ,Dashboards, CustomObjects
 Design Custom Formula Fields, Field Dependencies,Validation Rules, Work Flows, and Approval Processes for
automated alerts, field updates,and Email generation according to application requirements
 Worked with client in resolving different design issues
 Interacted with Client manager and Business Admin in finalizing the Reports and Dashboards
 Provide training sessions to support teamend users.
Solution Environment:
SalesForce.com, Apex, Java Script, VF Pages, JIRA, Agile Methodologies
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3. ANJALI RAKESH
U5 17 Maroo ST Mobile: 0404371485
Hughesdale, VIC, 3166 Email: anjali.bhardwaj84@gmail.com
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Morgan Stanley (USA) & Enterprise Cloud, COE Capgemini
Sales Force/Cloud Computing Consultant Jun 2014 to Dec 2014
Sales Force Implementation, Morgan Stanley: Morgan Stanley &Co. partnered with Capgemini to implement Sales Force
CRM as a strategic initiative to manage company’s relationships and interactions with existing and potential customers.
Responsibilities:
 Interact with Business & Onsite Team Members to gather and document the requirements.
 Preparation of Design, Technical Specifications & Test Plan Documents
 Configuration in SFDC to meet the requirements
 Coordinating with Development Team for the required Customizations
 Create workflow rules for different approval processes
 Design Custom Formula Fields, Field Dependencies,Validation Rules, Work Flows, and Approval Processes for
automated alerts, field updates,and Email generation according to application requirements
 Worked with onsite team in resolving different design issue
Solution Environment:
SalesForce.com, Informatica
Enterprise Cloud, COE: Capgemini has created a Cloud Computing Centre of Excellence, which helps companies to
integrate cloud computing into their IT and business strategies. COE Team is primarily involved in research, product
evaluation, estimations and implementation support to projects teamin the area of Cloud Computing.
Tasks Performed:
 Assist other Projects in resolving critical issues related to Cloud Applications
 Assist Pre-Sales team in Effort Estimation for:
- Sales Force Implementation Project
- Cloud Migration Project
 Study of product offerings by Google Cloud and comparative analysis with AWS
 Comparative analysis of Cloud Management Tools, Cloud Migration Tools etc.
Solution Environment:
SalesForce.com, Google Cloud
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Critical Trial Management System, Hoffman La Roche Ltd (Poland) TCS

4. ANJALI RAKESH
U5 17 Maroo ST Mobile: 0404371485
Hughesdale, VIC, 3166 Email: anjali.bhardwaj84@gmail.com
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Programmer Analyst, Java Development Dec 2012 to Mar 2013
Roche clinical trial protocol registry and results database system is focused on creating and maintaining both a clinical trial
registry and a results database to make it available for health care providers, patients and their caregivers.
Responsibilities:
 Involvement in all phases of SDLC cycle i.e.
Requirement Gathering
Analysis of Change Requests
Preparation of Detailed design and Unit Test Plan Documents
Unit Testing
Coordination with End Users for UAT
User Training
 Development of tools to fetch, manipulate and fix the data present in the database based upon different business
requirements
 Offshore-onsite co-ordination for the workload sharing, status updates, query resolution & KT sessions
 Code review and optimization
 Addition of new validations & fixing the existing bugs in the application
Solution Environment:
Core Java, Oracle10g, UNIX, Siebel ePharma
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Communication Engine, Apple (USA) TCS
Programmer Analyst, Java/J2EE Development, Sep 2010 to Nov 2012
(Sep-2010 to Feb-2011 as BA - Teamware)
Communication Engine GUI shortly called CE-GUI is an application hosted on Apple - GCRM site, primarily built for admin
group for managing email/PDF Sales templates & tokens
Responsibilities:
 Involvement in all phases of SDLC cycle i.e.
Requirement Gathering
Analysis of Change Requests
Preparation of Detailed design and Test Plan Documents
Unit Testing
Coordination with End Users for UAT
User Training
 Worked on the existing website to add functions and enhance the overall design of application

5. ANJALI RAKESH
U5 17 Maroo ST Mobile: 0404371485
Hughesdale, VIC, 3166 Email: anjali.bhardwaj84@gmail.com
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 Analyzed the collected data and monitored its suitability to ensure the successful functioning of the website
 Worked on implementing “single sign on” functionality for GUI application
 Added new validations & fixed the existing bugs in the application
 Offshore-onsite co-ordination for the workload sharing, status updates, query resolution & KT sessions
 Prepared complete user manual for the CE-GUI application
Solution Environment:
JSF, JSP, Webservices, JavaScript, HTML, Oracle10g, JDeveloper
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Cactus, Wellpoint (USA) Cognizant
Programmer Analyst, Java/J2EE Development Oct 2009 – Sep 2010
The project dealt with Workflow Automation and Faxing. WAF (Workflow Automation and Faxing) is a Wellpoint system,
The WAF Web Interface component is used by the users in Wellpoint having different roles. The basic systemoverview for
Workflow Automation and Faxing revolve around the WebSphere Application server
Responsibilities:
 Involvement in all phases of SDLC cycle i.e.
Requirement Gathering
Analysis of Change Requests
Preparation of Detailed design and Unit Test Plan Documents
Coding and Unit Testing
Coordination with End Users for UAT
User Training
 Regular communication with the end users and the department to ensure that the website is meeting the client
expectations and the business requirements
 Enhancement of existing Web application based upon business requirements and bug fixing
 Offshore-onsite co-ordination for the workload sharing, status updates, query resolution & KT sessions
Solution Environment:
JSP, JavaBeans, Java Script, JSF, EJBs, HTML, Oracle10g, Toad, IBM WebSphere 6.0, UNIX, Ant
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LEX, Amdocs (USA) Tech Mahindra Ltd
Tech Associate, Java/J2EEDevelopment June 2008 – Feb 2009
LEX is an AT&T system that allows AT&T customers, including CLECs, wireless providers to create and submit Local
Service Requests (LSRs). It is located on the AT&T Toolbar, an existing AT&T framework through which customers
access CLEC and IXC applications. LEX is part of the AT&T Operational Support Systems (OSSs).

6. ANJALI RAKESH
U5 17 Maroo ST Mobile: 0404371485
Hughesdale, VIC, 3166 Email: anjali.bhardwaj84@gmail.com
Page 6 of 6
Responsibilities:
 Involvement in all phases of SDLC cycle i.e.
Requirement Gathering
Analysis of Change Requests
Preparation of Detailed design and Unit Test Plan Documents
Coding and Unit Testing
Coordination with End Users for UAT
Post implementation support for the application
Preparation or updating of User training documents
Solution Environment:
JSP, JavaBeans, Java Script, EJBs, Servlets, Oracle 9i, Rad 6.0, SQL Developer, IBM WebSphere6.0.
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Industry Market – WAO, Amdocs (USA) Tech Mahindra Ltd
Tech Associate, Java/J2EE Development Jun 2007 – May 2008
WAO is an AT&T system, a web based application for SBCs online access ordering system which is designed to make
Access Service Request (ASR) ordering process easy and accurate.
Responsibilities:
 Analysis of Change Requests
 Preparation or updating of Technical Documents like Detailed design and Unit Test Plan Documents
 Coding and Unit Testing
 Post implementation support for the application
Solution Environment:
JSP, JavaBeans, Java Script, EJBs, Servlets, Oracle 9i, Rad 6.0, SQL Developer, IBM WebSphere6.0
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Additional Information
Work Authorization Australia: Permanent Resident Visa (Subclass 189)