This document discusses multi-agency working and identifies several key points: It defines multi-agency working as different professionals like nurses, doctors, social workers working together to achieve a shared goal for a patient or client. A case study example is provided of different medical professionals collaborating on an elderly patient's care after a stroke. Potential positives of multi-agency working include better quality, more holistic services for individuals; better family support; and faster access to specialized services. However, challenges can include issues with communication between professionals, differing organizational cultures and values, and staff retention problems when new professionals lack full knowledge of a case. Training on roles and effective communication are identified as ways to improve multi-agency collaboration.

1. Multiagency
AssignmentM2,D2

2. Learning Objectives
LO1- Recap on professionals
LO2- Identify the term multi-agency
LO3- Underline the purpose of multi-agency
LO4- Review multi-agency working

3. Write down the a
responsibility of
one care
professional?

4. Youhave1minute
towritedownwhat
multi-agency
means?

5. “Multi-agencyworkingbringstogether
practitionersfromdifferentsectorsand
professionstoprovideanintegratedwayof
workingtosupportindividuals.”(Stretchand
Whitehouse,2010)

6. Task…10minutes
Casestudyonhowyourprofessionalswork
together
Todoamindmaponpositivesandnegatives
ofmulti-agencyworking

7. Positives
1-Betterqualityservice(Holisticneedsaremet)
2-Bettersupportfamilies
3-Easierandquickeraccesstoservice
4-Fasterrecovery
5-Specialisedservice

8. Multi- agency working
“Multi- agency working as the word implies means where different
branches of health profession such as nurses, doctors, social workers,
health visitors, mid wives theatre staff etc… work together to achieve
a desired outcome.”

9. Case Study
“An old lady suffered stroke and is in hospital, she would need clinical input from
doctors and nurses but at same time they would need input of speech therapists for
their swallowing, eating and need of dietician for dietary advise, physiotherapists
for their movements and muscles strengthening, they will need input from their
family practitioner, district nurses and practice nurses once discharged from
hospital. It is beneficial to patients as people with specific skills provide the
necessary help and work is delegated to appropriate professionals”.

10. Communication problems
Communication-
Not all the professionals will
communicate causing problems.
Frequently, concerns were raised
about the day-to-day communication
between those involved.
Forced partnership
Arguments
Do not get on
Don’t trust each other
Forget or do not know how to
communicate

11. Culture Problems
Different professionals have
different:
Values
Cultures and beliefs
Disagreements on each others
values and protocols for a
service user.

12. Staff retention Problems
Staff retention- Staff could be
replaced and they may not
communicate fully with the
other staff so may not know
everything they need to.
Also may cause tension
between the group having
new members.

13. Things that was identified to improve
multiagency
Training about their role and responsibilities.
Specific training for professionals to understand each
others roles.

14. Ways to overcome problems
Understand culture's
Respect each others values
Communicate effectively (updating each other)
Understand each others rules and responsibilities
https://www.gov.uk/government/uploads/system/uploads/attachment_ data/file/338875/MASH.pdf

15. Todoamindmaporleafletofadvantages
anddisadvantagesofmulti-agency
working.
Addareference
15minutes