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1. Dear students get fully solved assignments
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ASSIGNMENT
DRIVE WINTER 2015
PROGRAM Master of Business Administration- MBA
SUBJECT CODE & NAME MU0012 – Employee Relations Management
SEMESTER 4
BK ID B1734
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
1 Define Strategy. Describe the different strategy levels in an organization
Answer : Strategy has been studied for years by business leaders and by business theorists. Yet,
there is no definitive answer about what strategy really is.
One reason for this is that people think about strategy in different ways.
For instance,some peoplebelievethatyoumustanalyze the presentcarefully,anticipate changes in
your market or industry, and, from this, plan how you'll succeed in the future. Meanwhile, others
think that the future is just too difficult to predict, and they prefer to evolve their strategies
organically.
4 What do you mean by Human Resource Information System (HRIS)? Describe the various
modules of HRIS. Discuss some of the HRIS software.
Answer : HRIS, which is also known as a human resource information system or human resource
management system (HRMS), is basically an intersection of human resources and information
technology through HR software. This allows HR activities and processes to occur electronically.

2. To put it another way, a HRIS may be viewed as a way, through software, for businesses big and
small to take care of a numberof activities,includingthose relatedtohuman resources, accounting,
management, and payroll. A HRIS allows a company to
Q.3 As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance
handling procedure. What according to you are the reasons of Grievance? Explain the pre-
requisites you will consider while addressing Grievance handling procedure
Answer : Causes of Grievance:
(i) Promotions;(ii)Amenities; (iii) Continuity of service; (iv) Compensation; (v) Disciplinary action;
(vi) Fines; (vii) Increments (viii) Leave; (ix) Medical Benefits; (x) Nature of the job; (xi) Payment of
wages;(xii) Actingpromotion;(.xiii) Recovery of dues; (xiv) Safety appliance; (xv) Superannuation;
(xvi) Supersession; (xvii) Transfer; (xviii) Victimization; and (xix) Conditions of work.
Pre-requisites of a Grievance Handling procedure:
According to Michael j. jucius, the term ‘grievances’ means “any discontent or dissatisfaction,
whether expressed or not and whether valid or not,
4 Discuss the Collective Bargaining Process and its issues
Answer : Collective bargaining is a process whereby trade unions, representing workers, and
employers through their representatives, treat and negotiate with a view to the conclusion of a
collective agreement or renewal thereof or the resolution of disputes.
A collective agreement is usually an agreement in writing between an employer and a union, on
behalf of workersemployedbythe employer.Itcontainsprovisions reflecting terms and conditions
of employmentof the workers, and conferring to them their rights, privileges and responsibilities.
Sometimes the terms “bargaining” and “negotiating” are used to describe the same process.
Theoretically, the term bargaining is probably better used to describe the economic interaction
betweenanemployerandanemployee whichisfinalizedinthe individual contract,whetherwritten
or unwritten. When an employer hires a worker,
5 What is a Trade Union and What are its activities? Explain the functions of Trade Unions.
Answer : A trade union or labor union is an organization of workers who have banded together to
achieve commongoalssuchas protectingthe integrity of its trade, achieving higher pay, increasing
the number of employees an employer hires, and better working conditions. The trade union,
through its leadership, bargains with the employer on behalf of union members (rank and file
members) and negotiates labour contracts (collective bargaining) with employers. The most
common purpose of these associations or unions is "maintaining or improving the conditions of
theiremployment". Thismay include the negotiation of wages, work rules, complaint procedures,
rules governing hiring, firing and promotion of workers

3. 6 Write a brief note on the following:
a) Trait theory
Answer : In 1936, psychologist Gordon Allport found that one English-language dictionary alone
containedmore than4,000 wordsdescribingdifferentpersonalitytraits. He categorized these traits
into three levels:
 Cardinal Traits: These are traitsthat dominate an individual’s whole life, often to the point
that the personbecomesknownspecificallyforthese traits. People with such personalities
oftenbecome soknownfor these traits that their names are often synonymous with these
qualities. Consider the origin and
b)ERG theory
Answer : Alderfer’s ERG Theory
ERG theory was developed by organizational behavior scholar Clayton Alderfer to everyone the
problemswithMaslow’sneedshierarchytheory. ERG theory groups human needs into three broad
categories:existence,relatedness, and growth. (Notice that the theory’s name is based on the first
letterof eachneed.) AsExhibit5.1illustrates,existence needscorrespondtoMaslow’sphysiological
and safetyneeds.Relatednessneedsrefermainlyto Maslow’s belongingness needs. Growth needs
correspond to Maslow’s esteem and self-actualization needs.
Existence needs include a person’s physiological and
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