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Summer 2013
Master of Business Administration- MBA Semester 3
MU0012 – Employee Relations Management - 4 Credits
(Book ID: B1734)
Note: Assignment (60 marks) must be written within 6-8 pages. Answer all questions. Kindly note
that answers for 10 marks questions should not exceed 400 words.
Q1.Define conflict management. What are the causes of workplace conflicts? What are the various
strategies to be adopted for resolving conflicts?
(definition of conflict management – 3, explanation of causes of workplace conflicts – 3,
explanation of strategies – 4)10 marks
Answer : Conflict management is the process of limiting the negative aspects of conflict while
increasing the positive aspects of conflict. The aim of conflict management is to enhance learning
and group outcomes, including effectiveness or performance in organizational setting .Properly
managed conflict can improve group outcomes.
Q2.What is meant by organisational culture? What are the elements and dimensions of
organisational culture?
(meaning of organisational culture – 3, explanation of elements – 3, dimensions – 4)
10 marks
Answer : Organizational culture reflects the values, beliefs, and norms that characterize an
organization as a whole.
Organizational culture is the behavior of humans who are part of an organization and the meanings
that the people attach to their actions. Culture includes the organization values, visions, norms,
working language, systems, symbols,
Q3.Explain the importance and features of Human Resource Information systems (HRIS).
(meaning – 1, example - 2, importance – 3, features of HRIS – 4)10 marks
Answer : A HRIS, or Human Resource Information System, is a software solution for small to mid-
sized businesses to help automate and manage their HR, payroll, management and accounting
activities.
A HRIS generally should provide the capability to more effectively plan, control and manage HR
costs; achieve improved efficiency and quality in HR decision making; and improve employee and
managerial productivity and effectiveness.
HRIS Advantages
The advantages of having a sophisticated

2. Q4.What is meant by grievance redressal? Explain the three stages of Grievance redressal. What
precautions are to be taken while handling grievances?
(meaning of grievance & grievance redressal – 2, explanation of three stages – 4, precautions –
4)10 marks
Answer : The term grievance refers to a written statement made according to the grievance
procedure included in the collective agreement. It deals with any dispute concerning the
interpretation, the application, the administration or the alleged violation of any clause of the
collective agreement.
Q5.What are trade unions? What are the objectives and activities of trade unions?
(meaning – 2, explanation objectives – 3, activities – 5)10 marks
Answer : A trade union or labor union is an organization of workers who have banded together to
achieve common goals such as protecting the integrity of its trade, achieving higher pay, increasing
the number of employees an employer hires, and better working conditions. The trade union,
through its leadership, bargains with the employer on behalf of union members (rank and file
members) and negotiates labour contracts (
Q6.Write a brief note on stress and employee wellness in organisations.
(meaning of stress – 2, explanation of symptoms– 1, factors that increases stress – 2, explanation
employee wellness – 4, example – 1)10 Marks
Answer : Stress has been defined in different ways over the years. Originally, it was conceived of as
pressure from the environment, then as strain within the person. The generally accepted definition
today is one of interaction between the situation and the individual. It is the psychological and
physical state that results when the resources of the individual are not sufficient to cope with the
demands and pressures of the situation. Thus, stress is more likely in some situations than others
and in some individuals than others.
Dear students get fully solved assignments
call us at :- 08263069601
or
Send your semester & Specialization name to our mail id
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