MSR Snack Bar and Catering is a catering company established in 2016 in Maseru, Lesotho. It is owned and managed by Basotho citizens Teboho and Mateboho Sefuthi. The company aims to provide products and services needed in the market with a focus on quality, value, and satisfying evolving customer needs. Its mission is to offer a cost-effective range of food solutions and professional service to both private and public sector clients.

1. MSR SNACK BAR AND CATERING
COMPANY PROFILE
LICENCE No. : TR 42370
TIN No. : 1177617.5
SP No. : SP 0019833

2. MSR SNACK BAR AND CATERING
CONTACT DETAILS
NAME OF THE BUSINESS – MSR SNACKBAR AND CATERING
POSTAL ADDRESS – P.O BOX 14769
Maseru 100, Lesotho
PHYSICAL ADDRESS – Tradorette Complex, 1st
Floor, Room 1
Kingsway Road, Maseru – Lesotho
CONTACT No.’s – (+266 59102048/ 58031005)
Owners – Teboho Sefuthi and Mateboho Sefuthi
OUR BANKING DETAILS
BANK NAME – LESOTHO POST BANK
BRANCH NAME – MASERU
TYPE OF ACCOUNT – SAVINGS
ACCOUNT NUMBER – n/a

3. MSR SNACK BAR AND CATERING
BRIEF BACKGROUND
MSR SNACK BAR AND CATERING is the newest business agency based in
Maseru. Established in 2016, it is 100% owned and managed by Basotho.
1. OUR AIM
To embrace change and provide products and services that are really
needed in the market. We take pride in being able to offer our clients
a top class service at all times.
2. OUR VISION
To become the first choice business outsource partner for all
enterprises and organizations in both the private and public sectors.
To continually adhere to our social responsibility and obligations
through creation of jobs and transfer of skills.
3. OUR MISSION STATEMENT
To provide a cost effective range of food solutions and services
backed by professional service, high quality and compete on a value
added basis.
a. These flexible service packages are designed to meet the needs of
our clients in the public and private sectors. The company is
customer driven and more than meets all related standards, which
under write its capacity to deliver the effective, efficient and
economical services.
b. The company strives to deliver food solutions that accurately reflect
our client’s needs. To do this, we pay close attention to the client
brief and have an in-depth understanding of their events and supply
good food.

4. c. We focus on quality products that add value and tailor our service
and facilities to satisfy the evolving needs of our customers and
suppliers. We will continue to set pace in our industry and extend our
network, seeking geographical markets where our superior sales,
distribution and services skills bring an additional competitive
advantage.
4. CUSTOMER SERVICE DELIVERY
One of the most important components in any business is the way
that customers are dealt with. MSR CATERING AND SNACKBAR
fosters prompt and superior customer service through the following
key performance areas: -
 Manage customer requests
 Build customer relations
 Maintain healthy stakeholders’ relations
 Communicate with customers with matters affecting
them (Proactive Customer Communication)
 Measure customer satisfaction
 Continuous improvement in services
5. BUSINESS PHILOSOPHY AND ETHICS
 To build strong relations with our suppliers and customers.
 To build mutual trust- Internally and Externally.
 To provide excellence in customer services.
 To provide quality products and services.