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MS Teams y Virtual Agents para soporte
Teams Virtual Agents for support summarizes Microsoft Teams and its integration with other Microsoft products to provide a digital workspace for collaboration. Key points include: Microsoft Teams delivers communication, collaboration, customization and security. It integrates deeply with Office 365 apps like Outlook, SharePoint, Yammer and Microsoft 365 services. Teams also integrates with the Power Platform including Power BI, Power Apps and Power Automate. The document reviews the architecture of Teams and its dependencies and limitations.
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MS Teams y Virtual Agents para soporte
- 1. Teams y Virtual Agentspara soporte
- 2. Lorem • Trujillo InvestmentSA • Líder de comunidad CEC (antes PASS) • Dynamics 365 F&O, CE and Commerce • Azure – Infrastructure • Power Platform • MCT desde 2011 en plataforma Microsoft Juan Rafael Arquitecto de Soluciones Dynamics 365
- 3. Overview of MicrosoftTeams Microsoft Teams delivers in four core areas to create a digital workspace for high-performing teams: • Communicate (Chat and Telephony) • Collaborate • Customize • Work with confidence Deep integration of Teams with Office 365: • Teams channels • Standard vs. Private channels • Teams chat • Private vs. channel chat
- 4. Microsoft Teams integrationwith Microsoft 365 Microsoft 365 apps and services • Outlook • SharePoint • Yammer • Forms • Planner and Tasks • Streams • Word, Excel, PowerPoint • OneNote • Bots • Messaging extensions • Tabs • Connectors
- 5. Microsoft Teams integrationwith Microsoft 365 (cont.) Outlook • Share to Outlook • Share to Teams • Actionable missed activity emails Share to Outlook Share to Teams Actionable missed activity emails
- 6. Microsoft Teams integrationwith Microsoft 365 (cont.) SharePoint Yammer SharePoint Yammer
- 7. Microsoft Teams integrationwith Microsoft 365 (cont.) Forms • Create or edit the survey • Fill out the survey • View the survey results Create/Edit survey Fill out survey Survey results
- 8. Microsoft Teams integrationwith Power Platform Microsoft Teams combines capabilities from a wide spectrum of tools to create a fully integrated experience
- 9. Power BI Seamlessly connectand transform data into accessible visualizations, to make decisions quickly and confidently Power Apps Easily create custom apps to modernize processes to meet your needs with your data, enhancing efficiency and collaboration Power Automate Quickly automate intelligent, data-powered workflows, from simple tasks to radical transformations, improving agility and productivity Microsoft Teams integration with Power Platform (cont.)
- 10. Overview of MicrosoftTeams architecture Teams integration with Microsoft 365 Groups Teams adds several new features to a Microsoft 365 Group • Chat capabilities for 1:1 and 1:n instant messaging • Public and private channels • A dedicated SharePoint document library for any public and private channel • Integration of apps, native, third-party and line of business apps into a unified client Dependencies of Microsoft Teams Limits of Microsoft Teams
- 11. What is Power VirtualAgent Overview ?
- 12. Why use aChat Bot Highlights Empower subject matter experts Enable rich and natural language Enable bots to take action ?
- 13. What are theKey concepts Concepts ?
- 14. Different type of Channels Channels . Mobile Facebook MSTeams Skype Cortana Slack Telegram Twilio Line Kik GroupMe Direct Line Speech Email Website
- 15. PARA LA GESTIÓNDE LOS PROCESOS DE SOPORTE – ERP D365 ASISTENTE VIRTUAL
- 16. AGENDA DIAGRAMA DE PROCESOS REQUERIMIENTOS DEL ASISTENTE VIRTUAL REVIEWDEL ASISTENTE VIRTUAL ACTIVIDADES SPRINT 25 1 2 3 4
- 17. ACTUAL PROCESO DELA GESTIÓN DE SOPORTE – RETAIL
- 18. PROPUESTA PARA ELPROCESO DE LA GESTIÓN DE SOPORTE – RETAIL
- 19. REQUERIMIENTOS FUNCIONALES Comprender el lenguajenatural. Resolver idóneamente los incidentes. Registrar el historial de incidentes.
- 20. REQUERIMIENTOS NO FUNCIONALES Disponibilidadreal time para atender las incidencias. Gestionar el personal para atender las incidencias. Limitar mensajes inadecuados para el personal.
- 21.