This curriculum vitae summarizes the qualifications and experience of Deepak Jeevan Mendonca. He has over 5 years of experience in procurement and customer support roles in Dubai and India. Deepak currently works as a Procurement Officer for Future World Electromechanical LLC in Dubai, where he is responsible for purchasing, supplier relations, and inventory management. He previously spent 2 years as a Senior Technical Support Associate for an IT company in India, where he handled customer calls and issues. Deepak holds a Bachelor's degree in Business Management and qualifications in Microsoft Office, accounts, and technical support.

1. CURRICULUM VITAE
DEEPAK JEEVAN MENDONCA
Mobile: +971 557163250
Email : djdeepakjeevan145@gmail.com
Dubai, UAE
CAREER OBJECTIVE:
“To be attentive to achieve dominant goals of an organization, to be a part in the
progress and success of an organization by self-determination, good presentation skills,
and hard work.”
EMPLOYMENT DETAILS :
1. FUTURE WORLD ELECTROMECHANICAL LLC, Al Qusais, Dubai from December 8th
2013 to till date.
Position Held: Procurement Officer
 Preparing purchase orders and send copies to suppliers and to departments
originating requests.
 Preparing and maintaining purchasing records, reports and price lists
 Contact suppliers in order to schedule or expedite deliveries and to resolve shortages,
missed or late deliveries, and other problems.
 Comparing prices, specifications, and delivery dates in order to determine the best
bid among potential suppliers
 Responding to customer and supplier inquiries about order status, changes, or
cancellations.
 Regularly contacting suppliers to renegotiate prices.
 Tracking the status of requisitions, contracts, and orders.
 Calculating costs of orders, and charge or forward invoices to appropriate accounts.
 Locating suppliers, using sources such as catalogs and the internet, and interview them
to gather information about products to be ordered.
 Developing relationships with distributors.
2. MPHASIS an HP Company, Mangalore from September 5th
2011 to December 6th
2013.
Position Held: Senior Technical Support Associate
 Effectively manage large amounts of incoming calls
 Listening and responding to customers’ needs and concerns
 Handling and resolving customer complaints
 Supporting various client applications.
 Troubleshooting on Windows OS.
 Configuring user accounts and client mailboxes in MS Outlook.

2.  On call as well as Offline technical support to eight clients from EMEA and Asia Pacific
region.
 Creating/Deleting/Modifying/Password Resets for user accounts on Terminal
Servers and Citrix Servers as well as other client applications.
EDUCATIONAL QUALIFICATION:
Bachelor of Business Management (B.B.M)
MAPS College, Mangalore University, Karnataka, India.
Commerce (P.U.C.)
St. Raymond’s P.U. College, Karnataka Pre-University Board, India)
S.S.L.C
St. Raymond’s High School, Karnataka State Board, India
TECHNICAL QUALIFICATION:
 MS Office, Excel, Access, Tally
 Internet, Emails, Windows 2013 Professional.
SKILL SET:
 Self-Confident & Goal Oriented
 Hard Working
 Highly Motivated & Enthusiastic
 Good Communication Skills & Team Leading Qualities
 Capable of making important and strategic decisions.
 Problem solving.
 Communication and interpersonal relations.
LANGUAGES KNOWN:
English, Hindi, Kannada, Konkani, Tulu - R/W/S
PERSONAL DETAILS:
Date of Birth : 01-01-1991
Fathers Name : Stanly Mendonca
Sex : Male
Nationality : Indian
Marital Status : Single
Religion : Roman Catholic
DECLARATION
I hereby declare that all statements made above are true, correct and
Complete to the best of my knowledge and belief.
(DEEPAK JEEVAN MENDONCA)