This document is a resume for Andrea Caldwell that summarizes her work experience and qualifications. She has over 15 years of experience in insurance claims handling and customer service roles. Her most recent roles include auto claims adjuster for Esurance and adjuster assistant/team lead for Pilot/Catastrophe Management Solutions. She is skilled in claims processing, customer communication, and using computer systems to document files.

1. A N D R E A C A L D W E L L
21 4 -69 7 -23 53 A NDRE A CA L DW ELL 4@ G MA IL . CO M
SUMMARY
A highly skilled, attentive customer service professional with extensive experience in
claim handling and adjustments/settlements. A problem solver who performs high
volume, quality work. Motivates and inspires others, reaching out and developing my
peers to perform their duties with greater aptitude.
Possesses excellent communication and organizational skills. Works well as an
individual contributor as well as a team player who performs multiple tasks
simultaneously. Enjoys the challenge of winning over customers. People-oriented and
resourceful, finds the good in most situations. Loyal to the employer, always willing to go
the extra mile. Applies flexibility, a positive attitude, dependability, and team spirit to
elevate departmental performance and business success.
WORK OF EXPERIENCE
Esurance Insurance Company
January/2013 to April/2015
Auto Claims Adjuster
Responsible for providing prompt service for first and third party customers while
exercising analytical abilities to determine liability and exposures needed for
appropriate handling. Obtain and analyze facts of loss, send necessary
correspondence as it relates to the claim and department of insurance regulations.
Monitor and update information at various stages of the claims and repair process to
ensure expeditious service, using Esurance systems to properly document files and
process claims. Identify and transfer total loss features to the Total Loss Unit for
settlement and handling. Identify referrals, completing proper summaries and
forwarding files to subrogation for collection in a timely manner.
Pilot/Catastrophe Management Solutions
July/2011 to December/2011 - contract
October/2012 to December/2012 - contract
Adjuster Assistant/Team Lead
Responsible for contacting customers to provide adjuster’s contact information and claim
number as well as exporting insurance adjuster’s pending claim volume. Research prior
claims and export data onto an excel spreadsheet to streamline adjuster’s daily
appointments and assist in achieving metric results. Capable of effectively managing my
time while ensuring customer service initiatives were met. Also provided assistance with
training new associates, time keeping and updating productivity reports to ensure
corporate standards and procedures were in compliance.

2. Q-Temps/Hertz Claims Management
April 2012 to September 2012 - contract
FNOL Examiner
Responsible for reviewing incoming documents for completeness and legibility to
determine if information provided can assist in opening a new claim, updating an existing
claim or if the information will should be returned to the renting location to rectify and
resubmit. Ensure all files were opened with proper disposition to determine if the file
was a 1st Party or 3rd Party.
Allstate Insurance Company
March/1998 to January/2011
Senior Subrogation Specialist
Responsible for setting up claims and collecting subrogation dollars from various
insurance carriers. Excellent customer service, time management, flexibility and the
ability to work in a fast paced environment were essential in this role. I worked dual
roles and spent much of my day on the phone with customers ensuring positive
relationships were maintained.
EDUCATION
1985/1989 A. Maceo Smith High School Dallas/TX - Diploma
1989/1990 El Centro Community College Dallas/TX
LICENSURE
Adjuster 1 Casualty License