This document is a resume for Joshua Fowler, who has 10 years of experience as a senior claims adjuster specializing in commercial auto claims. He has worked at Farmers Insurance since 2005, where he analyzes claims to determine liability and negotiate settlements. He has received several customer service awards and has been selected for special projects requiring complex claims resolution. His skills include claims handling, risk assessment, damage assessment, policy interpretation, and records management.

1. Joshua Fowler
9318 W. Louise Dr.  Peoria, AZ 85383  (623) 687-1513  jandjfowler@gmail.com
Profile SENIOR CLAIMS ADJUSTER – COMMERCIAL AUTO SPECIALTY
Dedicated insurance professional with 10 years of experience investigating and
processing automobile insurance claims. Excel in analyzing damages/causes,
interpreting policies and negotiating payment solutions. Effectively manage multiple,
high-priority projects and take pride in providing exemplary customer service.
Key Skills  Claims Handling and Investigations
 Risk Assessment and Mitigation
 Damage Assessment
 Evaluation of Liability Exposure
 Claims Reports and Documentation
 Policy Interpretation
 Confidential Records Management
 Licensed in all States
Experience FARMERS INSURANCE– Scottsdale, AZ
Claims Adjuster, 11/05 to present
Analyze claims to determine extent of company’s liability, make approval or denial
decisions and negotiate settlements with claimants in accordance with policy provisions.
Collaborate with insurance agents and interview claimants to correct errors, rectify
omissions and investigate questionable issues. Achieved the highest level pay grade in
Auto and Liability Claims. Currently working on Commercial Auto Claims.
Outcomes:
 Received Customer Service Award twice.
 Requested by Elite Agent to handle all claims for their Insureds because of the
service I provided their Insureds.
 Selected by Branch Manager to resolve complex claims-processing issues; handle the
majority of litigated claims; and handle all claims outside the immediate scope of our
department.
 Mentor to several new hires during their initial and ongoing training.
 Chosen by Management to travel to company headquarters to assist in the
development of the claims assignment program.
 Assisted the Catastrophe team during an out of State event.
Education Bachelor of Science, Major in Business Administration, 5/98  Mid-America Christian
University – Oklahoma City, OK
Training: Completed extensive training in auto insurance terminology (parts, repair and
medical procedures); SIU Training; Advance Auto Training; Advance Litigation
Training; and customer service training.
Computers HEART; CRN; Lotus Notes; Microsoft Excel, Word, PowerPoint