Model-based testing has the potential to improve software testing by enabling the creation of better specifications, improved metrics, and more technical testers. However, for model-based testing to be widely adopted in industry it needs to be cheap, easy to apply, and provide measurable benefits. Current adoption is limited due to testers' lack of skills and models being too complex. For model-based testing to enter the mainstream, easier notations, incremental approaches, and more examples are needed to demonstrate its value to practitioners.
PhD presentation for the public defense of the dissertation entitled 'Bridging the gap between Open and User Innovation? Exploring the value of Living Labs as a means to structure user contribution and manage distributed innovation.' This was a joint PhD between Ghent University and the VUB.
Promotors:Prof. dr. Lieven De Marez, Universiteit Gent, Faculteit Politieke & Sociale Wetenschappen, vakgroep Communicatiewetenschappen and Prof. dr. Pieter Ballon, Vrije Universiteit Brussel, Faculteit Economische en Sociale Wetenschappen, vakgroep Communicatiewetenschappen
President of the jury:
Prof. dr. Gino Verleye, Universiteit Gent
Jury:
Prof. dr. Pieter Verdegem, Universiteit Gent
Prof. dr. Marcel Bogers, Associate Professorat Mads Clausen Institute, Faculty of Engineering, University of Southern Denmark
Prof. dr. Esteve Almirall, Profesor Asociado at ESADE Business & Law School
Prof. dr. Seppo Leminen, Principal lecturer at Laurea University of Applied Sciences & Adjunct Professor at Aalto University School of Economics
This presentation is about a lecture I gave within the "Software systems and services" immigration course at the Gran Sasso Science Institute, L'Aquila (Italy): http://cs.gssi.infn.it/.
http://www.ivanomalavolta.com
The document describes an event on health innovations and prototyping. The event will include several presentations: on innovation clusters as a new trend; wearable health solutions; how to move a healthcare concept to a device prototype; prototyping mobile applications in healthcare; and testing ideas in a "real life" healthcare environment. There will also be a networking reception. The goal is to promote the development and testing of new healthcare innovations.
Model-based testing has the potential to improve software testing by enabling the creation of better specifications, improved metrics, and more technical testers. However, for model-based testing to be widely adopted in industry it needs to be cheap, easy to apply, and provide measurable benefits. Current adoption is limited due to testers' lack of skills and models being too complex. For model-based testing to enter the mainstream, easier notations, incremental approaches, and more examples are needed to demonstrate its value to practitioners.
PhD presentation for the public defense of the dissertation entitled 'Bridging the gap between Open and User Innovation? Exploring the value of Living Labs as a means to structure user contribution and manage distributed innovation.' This was a joint PhD between Ghent University and the VUB.
Promotors:Prof. dr. Lieven De Marez, Universiteit Gent, Faculteit Politieke & Sociale Wetenschappen, vakgroep Communicatiewetenschappen and Prof. dr. Pieter Ballon, Vrije Universiteit Brussel, Faculteit Economische en Sociale Wetenschappen, vakgroep Communicatiewetenschappen
President of the jury:
Prof. dr. Gino Verleye, Universiteit Gent
Jury:
Prof. dr. Pieter Verdegem, Universiteit Gent
Prof. dr. Marcel Bogers, Associate Professorat Mads Clausen Institute, Faculty of Engineering, University of Southern Denmark
Prof. dr. Esteve Almirall, Profesor Asociado at ESADE Business & Law School
Prof. dr. Seppo Leminen, Principal lecturer at Laurea University of Applied Sciences & Adjunct Professor at Aalto University School of Economics
This presentation is about a lecture I gave within the "Software systems and services" immigration course at the Gran Sasso Science Institute, L'Aquila (Italy): http://cs.gssi.infn.it/.
http://www.ivanomalavolta.com
The document describes an event on health innovations and prototyping. The event will include several presentations: on innovation clusters as a new trend; wearable health solutions; how to move a healthcare concept to a device prototype; prototyping mobile applications in healthcare; and testing ideas in a "real life" healthcare environment. There will also be a networking reception. The goal is to promote the development and testing of new healthcare innovations.
The document discusses components of the design process and their relationship to perceived product quality. It summarizes research examining how elements like state of the art reviews, design methods, ergonomic studies, user involvement, and design tools affect user perceptions for redesigned versus new products. The research found some components positively or negatively correlated with quality ratings. It also compared designer and user evaluations, finding stronger alignment for general audiences than specialized products. The document advocates incorporating process elements shown to increase quality and differentiating approaches based on the design problem and target users.
UX Research & PP projects @UXScotland 2014Abi Reynolds
I gave this presentation at UX Scotland 2014. I talked about UX Research in the product development process and discussed different methods and methodologies that can be used to generate user insights at different stages of the design process. The session focused on my experience as UX Research Manager in Paddy Power.
History of Interaction Design - Reprised - SCAD - 12Nov2008Dave Malouf
The document provides a history of the evolution of interaction design from its roots in human factors and human-computer interaction to modern practices. It traces how the field grew from a focus on usability evaluation to encompass design aesthetics, social interaction design, and experience design. It notes that interaction design remains an immature field that is still developing standardized practices and definitions, with collaboration between interaction designers and other fields like visual design still limited. However, the demand for interaction design continues to outpace the supply of trained professionals.
Adviesraad Wetenschap en TechnologiebeleidMartijn Kriens
This document provides an overview of a presentation on putting users at the center. Some key points:
- The presentation focuses on how technology and communication are changing how people interact and perceive the world, making the user experience more important.
- Living labs are mentioned as a way to involve users directly in research and development through rapid iterations and testing with large numbers of people.
- The goal is described as making all people in the Amsterdam region in control of their own care by 2025 through more user-centric and personalized approaches.
This document provides an overview of the nature of technology. It discusses technology as objects, knowledge, activities, processes, and socio-technical systems. Key points include:
- Technology can be defined as objects, the knowledge behind innovations, activities people perform, processes, and the combination of technology within a social system.
- Design is central to technology as it involves identifying needs, specifying requirements, generating ideas, selecting a final solution, and evaluating that solution.
- Making activities include prototyping, batch production, 3D modeling, and sketching.
- Technology requires teamwork across different specializations.
- Technology must provide value to consumers through benefits relative to costs.
- Technology is shaped by soci
1. Living Labs involve co-creating innovations with users early in the development process in real-life environments.
2. They act as open innovation intermediaries that aim to provide structure and governance to user involvement.
3. Involving users is important because it allows observation of user-led practices to identify tacit knowledge and diffuse it, operating at mid-low innovation levels by experimenting locally to generate new meanings.
4. Real-life environments are important because innovation is a societal process where adoption plays a role, and meanings are negotiated socially through modified or new interpretations based on context-specific experimentation.
The Internet of Things is everywhere. But, contrary to popular belief, it's not as easy as "just put a chip in it." This presentation discusses the subtle nuances on how to design consumer IoT products with the end-user in mind.
Præsentationen blev holdt ved InfinIT-konferencen SummIT 2013, der blev afholdt den 22. maj 2013 på Axelborg i København. Læs mere om konferencen her: http://www.infinit.dk/dk/arrangementer/tidligere_arrangementer/summit_2013.htm
This webinar presentation provided an overview of the Thess-AHALL Living Lab and its work in sustainable community building methodologies. The presentation discussed Thess-AHALL's urban context and real life environments for research, its innovation through participatory campaigns, governance model and business plans, roles within the organization, methods for engaging citizens and stakeholders, and goals for the future including developing community management tools and validating its lifelong learning methodology. The presentation concluded with an invitation for questions and further discussion.
Development of a Conceptual Space Smart Kitchen MixerMarlene Holm
The authors and designers Marlene Holm and Olof Nordström, have developed a product concept based on the former kitchen mixer Electrolux N15, that fills the gap in the product segment that is referred to as ’Urban Compact Living’, in which there is currently no equivalent product offered.
The focus has been on understanding the market segment and defining the target customer in order to conduct multiple user tests and observations to design a product with high usability and user satisfaction.
Two stand mixers of the wall mounted model Electrolux N15, with all the attachments and manuals, was purchased and forms the base for making the practical tests and studies.
Much of the work consists of usability analyzes in order to understand what users want, both what they consciously seek but also implicit needs; what they do not yet know that they want. User studies are conducted where users are observed and the product’s usability is analyzed with the help of a CW, -Cognitive Walkthrough and a PHEA, -Predicted Human Error Analysis test.
Electrolux's design dna is analyzed to create a product that exudes their visual brand identity and meet the customer expectations. The idea generation is an iterative process where creative tools such as brainstorming, exploratory sketching and clay modelling are used to create the concept, its features and final design. To further develop and visualize, the concept is 3D-modeled in CAD software and finally rendered into photo realistic images. A full scale prototype is made using a 3D printer to evaluate the shape and the size.
The result is an innovative, user friendly and time saving stand mixer that inspires people with an urban lifestyle and a compact living to a true and wholesome cooking experience.
This is a 30 credit Master Thesis for the MSc Industrial Design Engineer program.
Wrap Up EBU Big Data and Society conference at RTBF - Day 2 (13 december 2016)IntoTheMinds
This is the wrap up of the first day of the EBU Big Data and Society conference that was held at RTBF on 12 and 13 december 2016.
This presentations sumps up the takeaways of the presentation by Jean-Paul Philippot, Prof. Wehenkel, Steven Bourke, Prof. Malthouse, PN Schwab, Evan Estola
This webinar presentation from imec.livinglabs discusses how they operate as a "living-labs-as-a-service" organization. They provide several services including exploring and co-creating innovations with users, designing and prototyping solutions, and testing and validating solutions. Imec.livinglabs focuses on being a lean, multi-disciplinary organization with a dedicated user panel and customer focus. They help organizations innovate in a structured manner by using tools like the business model canvas and lean validation methods. An example innovation project for addressing senior loneliness is presented to illustrate their process.
The document provides information about a workshop on Living Lab methodology hosted by Botnia Living Lab. It discusses the agenda, which includes an introduction to Botnia Living Lab and the FormIT methodology. Participants will work in groups to discuss key Living Lab principles and present their discussions. The document also provides background on Botnia Living Lab and its approach, including the FormIT methodology, which involves three cycles of user involvement: concept design, prototype design, and innovation design. It lists several of Botnia's projects and describes the key principles and benefits of the Living Lab approach.
This document discusses various methods for prototyping, including:
- Low and high fidelity prototyping using sketches, paper prototypes, mockups, and storyboards.
- Experience prototyping to test feasibility, logistics, and customer experience of a service.
- Virtual prototyping to test usability based on a virtual model instead of a real prototype.
- Rapid prototyping to develop concepts through software or hardware prototypes to clarify requirements.
The document provides examples of different prototyping methods and emphasizes the value of prototyping for collecting early feedback to refine designs in an iterative process.
bringing design to life with lean ux & lean engineering - Lean Day West 2013Bill Scott
What does a good Lean UX working rhythm look like for designers & engineers? In this workshop, Bill & one of his design partners at PayPal, Cody Evol, will guide you through this experience. A set of principles, patterns (and anti-patterns), best practices, technologies & tools will be explored in this hands-on workshop leaving you with a clear understanding of how to mesh prototype & production.
This document summarizes a digital sensory expertise software that uses AI to help food scientists. The software aims to simplify complex issues in food science through digitization, standardization, and clearer data analysis. It has the potential to save food scientists time and provide better insights. The software is currently in pilot testing and the creators are seeking funding and partnerships to further develop and commercialize the solution.
This document discusses the history and evolution of usability testing over the decades from the 1970s to present. In the 1970s, usability testing was in its infancy with designers believing users were like them and wouldn't need to be consulted. The first usability labs were built in this decade. In the 1980s, usability testing became more scientific and expensive, conducted primarily in labs. Formative testing methods were introduced. The 1990s saw a shift to cheaper discount usability methods with fewer users needed. New techniques like personas and first click testing emerged. Today, faster and remote testing methods allow for more agile development while capturing the essential user experience.
Presentation of project outcomes during a 'breakfast meeting' at the University of Oslo. More information at the project site: bit.ly/visualnavigationproject
This document discusses challenges with hardware-near programming and proposes solutions like object-oriented design, test-driven development, and mocking hardware for testing in C. It provides examples of encapsulating hardware registers in C and writing tests that check register values and function outputs without the physical hardware. The document concludes that while setting up the tools is an initial investment, TDD is possible and helps create safe, maintainable low-level software.
More Related Content
Similar to Brugerinvolvering og elektronisk skitsering af nye produkter af Morten Wagner, Delta
The document discusses components of the design process and their relationship to perceived product quality. It summarizes research examining how elements like state of the art reviews, design methods, ergonomic studies, user involvement, and design tools affect user perceptions for redesigned versus new products. The research found some components positively or negatively correlated with quality ratings. It also compared designer and user evaluations, finding stronger alignment for general audiences than specialized products. The document advocates incorporating process elements shown to increase quality and differentiating approaches based on the design problem and target users.
UX Research & PP projects @UXScotland 2014Abi Reynolds
I gave this presentation at UX Scotland 2014. I talked about UX Research in the product development process and discussed different methods and methodologies that can be used to generate user insights at different stages of the design process. The session focused on my experience as UX Research Manager in Paddy Power.
History of Interaction Design - Reprised - SCAD - 12Nov2008Dave Malouf
The document provides a history of the evolution of interaction design from its roots in human factors and human-computer interaction to modern practices. It traces how the field grew from a focus on usability evaluation to encompass design aesthetics, social interaction design, and experience design. It notes that interaction design remains an immature field that is still developing standardized practices and definitions, with collaboration between interaction designers and other fields like visual design still limited. However, the demand for interaction design continues to outpace the supply of trained professionals.
Adviesraad Wetenschap en TechnologiebeleidMartijn Kriens
This document provides an overview of a presentation on putting users at the center. Some key points:
- The presentation focuses on how technology and communication are changing how people interact and perceive the world, making the user experience more important.
- Living labs are mentioned as a way to involve users directly in research and development through rapid iterations and testing with large numbers of people.
- The goal is described as making all people in the Amsterdam region in control of their own care by 2025 through more user-centric and personalized approaches.
This document provides an overview of the nature of technology. It discusses technology as objects, knowledge, activities, processes, and socio-technical systems. Key points include:
- Technology can be defined as objects, the knowledge behind innovations, activities people perform, processes, and the combination of technology within a social system.
- Design is central to technology as it involves identifying needs, specifying requirements, generating ideas, selecting a final solution, and evaluating that solution.
- Making activities include prototyping, batch production, 3D modeling, and sketching.
- Technology requires teamwork across different specializations.
- Technology must provide value to consumers through benefits relative to costs.
- Technology is shaped by soci
1. Living Labs involve co-creating innovations with users early in the development process in real-life environments.
2. They act as open innovation intermediaries that aim to provide structure and governance to user involvement.
3. Involving users is important because it allows observation of user-led practices to identify tacit knowledge and diffuse it, operating at mid-low innovation levels by experimenting locally to generate new meanings.
4. Real-life environments are important because innovation is a societal process where adoption plays a role, and meanings are negotiated socially through modified or new interpretations based on context-specific experimentation.
The Internet of Things is everywhere. But, contrary to popular belief, it's not as easy as "just put a chip in it." This presentation discusses the subtle nuances on how to design consumer IoT products with the end-user in mind.
Præsentationen blev holdt ved InfinIT-konferencen SummIT 2013, der blev afholdt den 22. maj 2013 på Axelborg i København. Læs mere om konferencen her: http://www.infinit.dk/dk/arrangementer/tidligere_arrangementer/summit_2013.htm
This webinar presentation provided an overview of the Thess-AHALL Living Lab and its work in sustainable community building methodologies. The presentation discussed Thess-AHALL's urban context and real life environments for research, its innovation through participatory campaigns, governance model and business plans, roles within the organization, methods for engaging citizens and stakeholders, and goals for the future including developing community management tools and validating its lifelong learning methodology. The presentation concluded with an invitation for questions and further discussion.
Development of a Conceptual Space Smart Kitchen MixerMarlene Holm
The authors and designers Marlene Holm and Olof Nordström, have developed a product concept based on the former kitchen mixer Electrolux N15, that fills the gap in the product segment that is referred to as ’Urban Compact Living’, in which there is currently no equivalent product offered.
The focus has been on understanding the market segment and defining the target customer in order to conduct multiple user tests and observations to design a product with high usability and user satisfaction.
Two stand mixers of the wall mounted model Electrolux N15, with all the attachments and manuals, was purchased and forms the base for making the practical tests and studies.
Much of the work consists of usability analyzes in order to understand what users want, both what they consciously seek but also implicit needs; what they do not yet know that they want. User studies are conducted where users are observed and the product’s usability is analyzed with the help of a CW, -Cognitive Walkthrough and a PHEA, -Predicted Human Error Analysis test.
Electrolux's design dna is analyzed to create a product that exudes their visual brand identity and meet the customer expectations. The idea generation is an iterative process where creative tools such as brainstorming, exploratory sketching and clay modelling are used to create the concept, its features and final design. To further develop and visualize, the concept is 3D-modeled in CAD software and finally rendered into photo realistic images. A full scale prototype is made using a 3D printer to evaluate the shape and the size.
The result is an innovative, user friendly and time saving stand mixer that inspires people with an urban lifestyle and a compact living to a true and wholesome cooking experience.
This is a 30 credit Master Thesis for the MSc Industrial Design Engineer program.
Wrap Up EBU Big Data and Society conference at RTBF - Day 2 (13 december 2016)IntoTheMinds
This is the wrap up of the first day of the EBU Big Data and Society conference that was held at RTBF on 12 and 13 december 2016.
This presentations sumps up the takeaways of the presentation by Jean-Paul Philippot, Prof. Wehenkel, Steven Bourke, Prof. Malthouse, PN Schwab, Evan Estola
This webinar presentation from imec.livinglabs discusses how they operate as a "living-labs-as-a-service" organization. They provide several services including exploring and co-creating innovations with users, designing and prototyping solutions, and testing and validating solutions. Imec.livinglabs focuses on being a lean, multi-disciplinary organization with a dedicated user panel and customer focus. They help organizations innovate in a structured manner by using tools like the business model canvas and lean validation methods. An example innovation project for addressing senior loneliness is presented to illustrate their process.
The document provides information about a workshop on Living Lab methodology hosted by Botnia Living Lab. It discusses the agenda, which includes an introduction to Botnia Living Lab and the FormIT methodology. Participants will work in groups to discuss key Living Lab principles and present their discussions. The document also provides background on Botnia Living Lab and its approach, including the FormIT methodology, which involves three cycles of user involvement: concept design, prototype design, and innovation design. It lists several of Botnia's projects and describes the key principles and benefits of the Living Lab approach.
This document discusses various methods for prototyping, including:
- Low and high fidelity prototyping using sketches, paper prototypes, mockups, and storyboards.
- Experience prototyping to test feasibility, logistics, and customer experience of a service.
- Virtual prototyping to test usability based on a virtual model instead of a real prototype.
- Rapid prototyping to develop concepts through software or hardware prototypes to clarify requirements.
The document provides examples of different prototyping methods and emphasizes the value of prototyping for collecting early feedback to refine designs in an iterative process.
bringing design to life with lean ux & lean engineering - Lean Day West 2013Bill Scott
What does a good Lean UX working rhythm look like for designers & engineers? In this workshop, Bill & one of his design partners at PayPal, Cody Evol, will guide you through this experience. A set of principles, patterns (and anti-patterns), best practices, technologies & tools will be explored in this hands-on workshop leaving you with a clear understanding of how to mesh prototype & production.
This document summarizes a digital sensory expertise software that uses AI to help food scientists. The software aims to simplify complex issues in food science through digitization, standardization, and clearer data analysis. It has the potential to save food scientists time and provide better insights. The software is currently in pilot testing and the creators are seeking funding and partnerships to further develop and commercialize the solution.
This document discusses the history and evolution of usability testing over the decades from the 1970s to present. In the 1970s, usability testing was in its infancy with designers believing users were like them and wouldn't need to be consulted. The first usability labs were built in this decade. In the 1980s, usability testing became more scientific and expensive, conducted primarily in labs. Formative testing methods were introduced. The 1990s saw a shift to cheaper discount usability methods with fewer users needed. New techniques like personas and first click testing emerged. Today, faster and remote testing methods allow for more agile development while capturing the essential user experience.
Presentation of project outcomes during a 'breakfast meeting' at the University of Oslo. More information at the project site: bit.ly/visualnavigationproject
Similar to Brugerinvolvering og elektronisk skitsering af nye produkter af Morten Wagner, Delta (20)
This document discusses challenges with hardware-near programming and proposes solutions like object-oriented design, test-driven development, and mocking hardware for testing in C. It provides examples of encapsulating hardware registers in C and writing tests that check register values and function outputs without the physical hardware. The document concludes that while setting up the tools is an initial investment, TDD is possible and helps create safe, maintainable low-level software.
This document summarizes an embedded software project that used object-oriented modeling and design with UML, along with Safety-Critical Java and C programming. A team of students created a model car that could be remotely controlled via an app. The project followed an object-oriented development process, including use case modeling, component diagrams, and testing of components using mock objects. The design included a layered architecture with hardware abstraction and platform abstraction layers. Missions in Safety-Critical Java were used to model different car modes like Park and Drive. Unit testing of components and testing on the execution platform helped evaluate memory usage and schedulability. The document concludes that this approach helped manage complexity in the embedded system.
The document summarizes a company's conversion of its embedded controller software from C to C++ over a two month period. It involved converting 8 projects with 30% shared code across 18 developers. Challenges included converting callbacks and dealing with scripting errors. Opportunities included improving code quality, team building, and evaluating new static analysis tools. The conversion was successful with minimal performance impacts and many bugs were found and fixed during the process. Future plans include C++ training and refactoring code to fully utilize C++ features.
This document discusses embedded Linux development from a manager's perspective. It provides the speaker's background working with C and C++ on embedded systems. Key expectations of programming languages for embedded systems are outlined, including flexibility, low cost, and real-time performance. The document discusses why C is commonly used for embedded development and outlines best practices like code reviews when using C to avoid issues. It also discusses moving to C++ and using Linux for embedded projects.
The document discusses the C programming language. It provides some key facts about C:
- C was developed in the late 1960s and early 1970s by Dennis Ritchie at Bell Labs.
- C became popular due to its use in developing the UNIX operating system.
- The IT world widely uses C, as evidenced by its use in operating systems like Linux, Windows, and iOS.
- The C language has undergone standardization with standards published in 1989 (C89), 1999 (C99), 2011 (C11), and 2018 (C18).
- C influenced many other popular programming languages and remains one of the most widely used languages today.
The document discusses the evolution of industrial revolutions and key elements of Industry 4.0, including intelligent automation and production facilities, smart products, virtual production, and more. It also examines the increasing need for systems engineering as products and production become more complex. Finally, it outlines six key fields that must be mastered for successful digital transformation: usage, data, technology, process, role, and culture.
Emergent synthetic processes (ESP) is a new paradigm for implementing process changes without needing agreement from all participants. It works by having organizational members define service descriptions stating what tasks they are willing to do and under what conditions. Processes are then synthesized in real-time from these service descriptions for each specific case, finding the optimal route through the organization. This allows service descriptions and partially completed processes to be updated at any time without requiring agreement. ESP enables a more flexible and distributed approach to processes and workflow.
This document discusses the integration of DCR (Dynamic Case Resolution) with the KMD Workzone case management platform to enable more automated and adaptive case resolution. It envisions using technologies like machine learning, artificial intelligence, and automation to handle more routine case activities while still allowing for human judgment and deviations from standard workflows. The approach is described as evolutionary rather than revolutionary, breaking large changes into smaller, configurable steps and getting users involved to identify automatable activities and ensure the system meets their needs. Demostrations are provided of Workzone's flexible configuration capabilities and how DCR could be integrated to iteratively introduce more automated case resolution over time.
SupWiz is a spin-off from world-leading AI experts that develops omni-channel AI software to disrupt customer service and support. Their platform makes different customer service channels intelligent and links them together using techniques like intelligent virtual agents, knowledge management, and analytics. The platform integrates with infrastructure components and has been proven valuable at several customers, accurately answering questions and reducing response times. SupWiz aims to improve the customer experience throughout the entire journey with AI-powered solutions.
The document discusses NNIT's vision for its Service Support Center to improve user productivity through reducing demand for support. Key points include:
- Integrating all user interaction data across systems to create a single source of truth data warehouse for metrics and reporting.
- Implementing configuration management policies, SLA policies, and integrating different levels of knowledge and problem management to reduce support demand and minimize downtime.
- The goal is machine-learning enabled intelligent automation that is flexible, consistent and cost-efficient to provide support across channels like phone, chat, and with multi-language translation available 24/7 globally.
- Statistics are presented on ticket routing optimization using AI to reduce unnecessary ticket jumps between support agents.
This document discusses how natural language processing (NLP) can be used for customer support. It outlines several NLP applications for customer support like search, fraud detection, and translation. It also discusses how NLP can help answer previously unasked questions by generating questions from knowledge bases and documents. Finally, it proposes a "customer support Turing test" to evaluate NLP systems for their ability to fool classifiers that distinguish customer support agents from customers.
This document provides information about an AI conference on the future of customer service. The conference will feature presentations from leaders in various AI and data organizations, as well as a panel debate. Statistics are presented showing the growing importance and impact of AI and chatbots on customer service interactions and cost savings over the coming years. The AMAOS project from the University of Copenhagen is also introduced, which focuses on advanced machine learning for automated omni-channel customer support.
The document discusses a project aimed at improving quality of life for citizens with affective disorders like depression. It outlines a vision called "Psyche" that aims to anticipate and alleviate acute depression through a digital platform. A configuration table presents the rationale, strategy, and tactics for a prospect to realize this vision, including leveraging the user's digital diary and questionnaire responses to detect emerging depressive episodes and provide alleviation measures. The table identifies challenges like ineffective intervention and underused platform potential, noting that anticipation works but could be improved and alleviation measures are sometimes weak or misplaced.
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
The Department of Veteran Affairs (VA) invited Taylor Paschal, Knowledge & Information Management Consultant at Enterprise Knowledge, to speak at a Knowledge Management Lunch and Learn hosted on June 12, 2024. All Office of Administration staff were invited to attend and received professional development credit for participating in the voluntary event.
The objectives of the Lunch and Learn presentation were to:
- Review what KM ‘is’ and ‘isn’t’
- Understand the value of KM and the benefits of engaging
- Define and reflect on your “what’s in it for me?”
- Share actionable ways you can participate in Knowledge - - Capture & Transfer
Essentials of Automations: Exploring Attributes & Automation ParametersSafe Software
Building automations in FME Flow can save time, money, and help businesses scale by eliminating data silos and providing data to stakeholders in real-time. One essential component to orchestrating complex automations is the use of attributes & automation parameters (both formerly known as “keys”). In fact, it’s unlikely you’ll ever build an Automation without using these components, but what exactly are they?
Attributes & automation parameters enable the automation author to pass data values from one automation component to the next. During this webinar, our FME Flow Specialists will cover leveraging the three types of these output attributes & parameters in FME Flow: Event, Custom, and Automation. As a bonus, they’ll also be making use of the Split-Merge Block functionality.
You’ll leave this webinar with a better understanding of how to maximize the potential of automations by making use of attributes & automation parameters, with the ultimate goal of setting your enterprise integration workflows up on autopilot.
QA or the Highway - Component Testing: Bridging the gap between frontend appl...zjhamm304
These are the slides for the presentation, "Component Testing: Bridging the gap between frontend applications" that was presented at QA or the Highway 2024 in Columbus, OH by Zachary Hamm.
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...Fwdays
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
"NATO Hackathon Winner: AI-Powered Drug Search", Taras KlobaFwdays
This is a session that details how PostgreSQL's features and Azure AI Services can be effectively used to significantly enhance the search functionality in any application.
In this session, we'll share insights on how we used PostgreSQL to facilitate precise searches across multiple fields in our mobile application. The techniques include using LIKE and ILIKE operators and integrating a trigram-based search to handle potential misspellings, thereby increasing the search accuracy.
We'll also discuss how the azure_ai extension on PostgreSQL databases in Azure and Azure AI Services were utilized to create vectors from user input, a feature beneficial when users wish to find specific items based on text prompts. While our application's case study involves a drug search, the techniques and principles shared in this session can be adapted to improve search functionality in a wide range of applications. Join us to learn how PostgreSQL and Azure AI can be harnessed to enhance your application's search capability.
"What does it really mean for your system to be available, or how to define w...Fwdays
We will talk about system monitoring from a few different angles. We will start by covering the basics, then discuss SLOs, how to define them, and why understanding the business well is crucial for success in this exercise.
What is an RPA CoE? Session 2 – CoE RolesDianaGray10
In this session, we will review the players involved in the CoE and how each role impacts opportunities.
Topics covered:
• What roles are essential?
• What place in the automation journey does each role play?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
LF Energy Webinar: Carbon Data Specifications: Mechanisms to Improve Data Acc...DanBrown980551
This LF Energy webinar took place June 20, 2024. It featured:
-Alex Thornton, LF Energy
-Hallie Cramer, Google
-Daniel Roesler, UtilityAPI
-Henry Richardson, WattTime
In response to the urgency and scale required to effectively address climate change, open source solutions offer significant potential for driving innovation and progress. Currently, there is a growing demand for standardization and interoperability in energy data and modeling. Open source standards and specifications within the energy sector can also alleviate challenges associated with data fragmentation, transparency, and accessibility. At the same time, it is crucial to consider privacy and security concerns throughout the development of open source platforms.
This webinar will delve into the motivations behind establishing LF Energy’s Carbon Data Specification Consortium. It will provide an overview of the draft specifications and the ongoing progress made by the respective working groups.
Three primary specifications will be discussed:
-Discovery and client registration, emphasizing transparent processes and secure and private access
-Customer data, centering around customer tariffs, bills, energy usage, and full consumption disclosure
-Power systems data, focusing on grid data, inclusive of transmission and distribution networks, generation, intergrid power flows, and market settlement data
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
Session 1 - Intro to Robotic Process Automation.pdfUiPathCommunity
👉 Check out our full 'Africa Series - Automation Student Developers (EN)' page to register for the full program:
https://bit.ly/Automation_Student_Kickstart
In this session, we shall introduce you to the world of automation, the UiPath Platform, and guide you on how to install and setup UiPath Studio on your Windows PC.
📕 Detailed agenda:
What is RPA? Benefits of RPA?
RPA Applications
The UiPath End-to-End Automation Platform
UiPath Studio CE Installation and Setup
💻 Extra training through UiPath Academy:
Introduction to Automation
UiPath Business Automation Platform
Explore automation development with UiPath Studio
👉 Register here for our upcoming Session 2 on June 20: Introduction to UiPath Studio Fundamentals: https://community.uipath.com/events/details/uipath-lagos-presents-session-2-introduction-to-uipath-studio-fundamentals/
4. DELTA today
We still help your ideas meet the real world
270 employees out of which 50% are engineers
Annual turnover 35 Mill Euro and 50% export
2,000 customer assignments annually
Headquarters in Hørsholm
Departments in Odense, Nordborg, Sønderborg, Västerås, Wales and Aarhus
8. Testing
Every year we perform around 2,500 product
tests, which all helps to ensure that your
product can be successful in the real world
Requirements:
Users:
Does your product
comply with statutory
requirements
and standards?
What do users think
and how can we raise
the quality of your
product?
Electromagnetic
noise:
Environmental
impact:
Function &
technology:
Can your electronic
product coexist with
other electronic
products?
What effect do the
weather and
environment have
on your product?
Does the technology
work?
9. Product development
All product development starts with a good
idea
- which must also turn into a good business
80 %
- of all products fail
Idea &
requirements
Manufacturing &
operations
26. 4 Phases:
1 / Problem understanding
Investigating and defining values and needs for the involving stakeholders.
2 / Explorative mockup
A visual representation of concept that forms the basis for common
understanding.
3 / Working sketch
A working Eletronic Sketch that can be tested on users. Focus on function and
interaction.
4 / Detailed sketch
A working model that can be tested on users. Focus on function, interaction
and form.