This document describes a hybrid training program for hotel reception skills offered by Sir Wilfrid Laurier School Board. The 735-hour program teaches competencies like answering phones, taking reservations, and using hotel software. It has transitioned from a group format to allowing individual pacing and now offers a hybrid online/in-person model. The new format allows students to complete 420 hours online with 210 hours in class and 105 hours of internship. It aims to increase accessibility and adapt to distance learning trends.

1. Hybrid Training in
Vocational Education
A pilot project at Sir Wilfrid Laurier School Board
CDC Pont-Viau

2. THE TRAINING
Length of the program : 735 hours
Purpose: The students learn how to provide superior guest service in a
hotel or customer service establishment.
Competencies taught:
 Answer the Telephone using professional etiquette
 Take Reservations
 Solve Guest Complaints
 Give Tourist Information
 Register Guests and Complete Departures
 Balance the Cash and Make a Deposit
 Learn the Hotel Software (IQWare)
Evaluations are mostly simulations.
Hotel Recepetion
Program

3. HISTORY OF THE PROGRAM
 1994 - Delivered in Group Based Format
(1 to 2 groups per year)
 2011 – Changed to Individualized Format
Why? - Continuous Registration
- Students learn at their own pace.
 2015 – Offering Hybrid Delivery Format
(Pilot Project)
Historical overview

4. HISTORY OF THE PROGRAM
2015 – Hybrid Delivery
(COSPA Lanaudière Project)
Why? - Offer a program to students who are unable
to attend school full time due to distance or
work/family responsibilities.
- Adapt to the growing trend of offer
courses on-line.
Distance Education initiative

5. TRANSITION FROM GROUP TO INDIVIDUALIZED FORMAT
 Use of a Course Management System(Moodle)
 Develop Course Packs per Module
 Creation of Simulation Videos
Version: 1.9 upgraded to 2.0
• Moodle Administration
• Registration of Students
• Training of Teachers
2011

6. Moodle format pictures
Version: 2.3
• Big Blue Button Plug in
2015

8. Google Docs

9. Help Request Form

11. Moodle format pictures

12. Moodle format pictures

13. Moodle format pictures

15. HYBRID ON-LINE PROGRAM
420 hours on-line + 210 hours in class + 105 hours internship
Create your own schedule:
Monday to Friday: 8:30am – 11:30am 12:30pm – 3:30pm
Tuesday and Thursday: 5:30pm – 8:30pm
Requirement: 15 hours per week (which includes 1 day in-class)
Hybride Delivery Stucture

16. TRANSITION FROM CURRRENT INDIVIDUALIZED TO
THE HYBRID DELIVERY
 Creation of a New Pathway on Moodle
 Adjust Course Packs per Module
 Develop the Hybrid Learning Guide
 Incorporate Learning Evaluations (Quizzes)
 Creation of Interactive Exercises (Storyline)
 Develop a Help Request Form (Google Forms)
 Track students requests (Google spreadsheet)
 Use of the Big Blue Button
Actions

17. HYBRID DELIVERY
Material Requirement for the Student:
 Computer with a webcam
 Internet access
 Head phones and microphone
Material Requirement for the School:
 Work Desk
 Two Computers with a webcam
 Telephone Line
 E-mail address
 Production of Promotional Video
 Creation of On-Line Course content
Requirements

18. INFORMATION
Website: www.bilingualtraining.ca
under: Vocational Programs
then: Hotel Reception
View our video!
Moodle url: http://portal.swlauriersb.qc.ca/moodlecdc/
Contact Person:
Tami Belhadj
Pedagogical Consultant
450-688-2933 ext. 4120
tbelhadj@swlauriersb.qc.ca
Hotel Reception
a world of opportunities!
www.swlauriersb.qc.ca