Mona Reypour is an Iranian national born in 1989 seeking an employment opportunity using her experience in sales, customer service, and account management. She has a Bachelor's Degree in Animation from SAE Institute in Dubai and over 7 years of work experience in sales and customer service roles for various companies in Dubai and Iran. Her experience includes exceeding sales goals, building customer relationships, providing customer support, and leading a call center team.

1. Mona Reypour
DOB: 23/04/1989
Nationality: Iranian
JLT, Armada Tower I, Dubai
mona_reypour@yahoo.com
+971503984747
OBJECTIVE: Using my experience and knowledge on behalf of an employer.
PROFILE
I’m an enthusiastic and adaptable individual witha strong focustowards sales, accountand customer service. Armed
with excellent verbal and written communication skills, I am a self-motivated, adaptable individual whohas the ability
to workon my initiative. Alwaysready for a challenge, I am able to workas part of a team as well as an individual.
EDUCATION
Bachelor Degree, Animation (2009-2011)
SAE Institute, Dubai, UAE
WORK EXPERINCE
Sale Associate (2013- 2014)
BCBG Maxazria Company, Dubai, UAE
 Exceeded targeted sale goal by 60%, and top seller of each month.
 Developed strong product knowledge on all categories.
 Communicated information to customers about product quality, value, and style.
 Built and maintained effective relationships with peers and upper management.
 Worked as a team member to provide the highest level of service to customers and interactions.
Customer Service Representative/Reception (2012- 2013)
Nursery Dubai, Dubai, UAE
 Answered inquiries and provided information to customers.
 Received payments, accessing and processing information, and maintained records and statistics
 Gave information to customers on a specific range of products and services, and making suggestions
Team Leader (Call Center) Pars Online Gen Trading Company, Dubai, UAE (2011-2012)
 Provided information and variety of services to customers’ requirements. Explained the type and cost of services offered.
 Sold products and services, arranged billing for services, and received payments
 Provided technical support and after-sales services to reach customer satisfaction.
Assistant Manager/Sales Lead ( 2007-2008)
ZARA, Retail industry , Iran.
 Assisted customers through their selection and purchase by defining their 'needs'
 Followed up with phone calls to clients in order to ensure product satisfaction
 Supported Store Manager in the delivery of sales promotions, customer events, etc
 Provided customer feedback and solutions to Management, based on customer comments/suggestion
REFERENCES AVAILABLE UPON REQUEST