1. DEEPIK A GRO VER
● Address: Nayug Apartments, Plot No. 49, Sector 9, Rohini, Delhi, 110085 ● Mobile No.: (+91) 9582307236
● E-mail: dgrover1406@gmail.com
OBJECTIVE
Seeking an opportunity which will permit me to contribute the best of my professional abilities while being
innovative, ingenious and pliable. My belief in life is ‘Achievement is largely the product of steadily raising
one’s level ofaspiration and expectations’
EDUCATION
 Completed MBA in Finance and Information Technology from Bharati Vidyapeeth University, Pune, (2010-
2012)
 Awarded BBA in Banking and Insurance Degree from Guru Gobind Singh Indraprastha University, New
Delhi, (2006-2009)
 Completed Higher Secondary Certificate (Class XII – C.B.S.E.), N. K. Bagrodia Public School, New Delhi,
(2006)
 Completed Secondary School Certificate (Class X – C.B.S.E),N. K. Bagrodia Public School, (2004)
WORK EXPERIENCE
CUSTOMER SERVICE ASSOCIATE – FIDELITYWORLDWIDE INVESTMENT 2013 – Date
Working with Fidelity Worldwide Investment, an investment platform in the United Kingdom, as a Customer
Service Associate
Key Responsibilities:
 Understanding and resolving clients’ queries and day-to-day requests through email, letter, fax or telephone by
responding within a set turn-around time to maintain Service Level Agreement
 Preparing MI reports for managerial review and undertaking department morning meetings on a regular basis
which facilitated internal communication and quality assurance.
 Providing training to new recruits on routine work processes, helping them grasp procedural knowledge and
ensuring their timely sign off
 Liaised with multiple departments to comprehend cases that involved prospective complaints and ensured that
overall complaint percentage dropped to an agreed threshold.
 Handled cases involving prospective Fraud in liaison with the Investigations Intelligence team, thus safeguarding
investor assets,data confidentiality and client trust.
 An active participant in submitting multiple ideas that involved process improvement and innovation.
KEYPROJECTS AND INTERNSHIP
TYPE DETAILS RESPONSIBILTIES
Internship with
National
Informatics
Centre (NIC)
Duration: May – June 2011
Designation: Summer Intern
 To cater to all in-house Complaints.
 To cater to all out-house complaints.
 Manage all the complaints made during the
day.
 Ensure the complaints dealt with during the
day are closed appropriately

2. Internship with
MMTC Limited
Duration: June – August 2008
Designation: Summer Intern
 Understanding the concepts related to
finance in the insurance (marine) sector.
 Negotiating the company insurance needs
with companies providing insurance to
MMTC.
ACHIEVEMENTS
 Honored with Third Position in Marketing Fest at Institute of Management and Entrepreneurial Development
(IMED) Pune, (2011 – 2012)
 Honored with First Position in Case Study Competition titled “AMALTAS” at Institute of Management and
Entrepreneurial Development (IMED) Pune,(2011 – 2012)
 Honored with ‘Think Customer First’ award multiple times during my tenure with Fidelity Worldwide
Investments. This was for exceeding customer service offered to the clients residing in the UK.
EXTRA-CURRICULAR ACTIVITIES
 Visited an Orphanage (SOS Children’s Village, New Delhi) as a teacher volunteer for a month, 2012
 Organized severalevents during post-graduation degree in the college fest, 2010 – 2012
 Active volunteering activities for the Rotary Club during post-graduation degree, 2010 – 2012