This document discusses ValueApps, a mobile business solutions product from proaxia consulting group. ValueApps helps optimize customer interactions, generate more business, and increase customer satisfaction. An example is provided of a mobile service advisor app used by a car dealership that improved their service reception process, identified more repair needs, and increased additional service sales and revenue.

1. ValueApps for more business!
Next generation Mobile Business Solutions!
Peter M. Brak!
Partner!
proaxia consulting group!
!
October
29th
2012
Spreitenbach
–
Regensdorf
–
Nuremberg
–
Wroclaw
–
Moscow
–
Beijing
–
Hyogo
–
Tokyo
–
Osaka www.proaxia-­‐consul/ng.ch

2. § proaxia
consul/ng
group
§ ValueApps
–
Next
Genera/on
Mobile
Business
Solu/ons
§ ValueApps
create
more
business
–
Customer
Example
October
29th
2012
©
proaxia
consul/ng
group
-­‐
2012.
All
rights
reserved
and
company
confiden/al.

3. proaxia
consul6ng
group
ag
2011:
Revenue
CHF
17
Mio
-­‐
150
Employees
Industries
/
Processes
• Automo/ve
/
Heavy
Equipment
• Discrete
Manufacturing
• Cross
Industries:
- Sales
and
Service
Processes
- Mobile
Business
Solu/ons
Services
/
Products
Projects
Mobile
Solu6ons
(Exctract)
proaxia
is
VAR
and
exper/se
partner
für
Sybase
Unwired
Pla:orm
(SUP)
©
proaxia
consul/ng
group
-­‐
2012.
All
rights
reserved
and
company
confiden/al.

4.
Next
genera6on
Mobile
Business
Solu6ons
proaxia
create
• op/mize
the
customer
interac/on
process
Mobile
Business
Solu/ons
that
• generate
more
business
• increase
customer
sa/sfac/on
• excellent
Business
Case
They
convince
with
• great
User
Experience
• seamless
Integra/on
into
Backend-­‐Systems
©
proaxia
consul/ng
group
-­‐
2012.
All
rights
reserved
and
company
confiden/al.

5. Customer
Example:
Mobile
Service
Advisor
§ Customer:
Autohaus Bald, one of the top ten Mercedes-Benz
car dealers in Germany!
§ Use Case:
Vehicle Reception for service at Customer’s Vehicle!
Today!
§ Challenge:
Only 20 Min / Customer for the complete Process. It is not possible with todays Tools!!
§ Solution:
Backend integrated iPad App supports the whole Reception at Customer’s Vehicle!
With iPad!
Mobile Service Advisor!
©
proaxia
consul/ng
group
-­‐
2012.
All
rights
reserved
and
company
confiden/al.

6. Business
case
enabled
with
Mobile
Service
Advisor
A Survey of Dekra Consulting GmbH shows: !
Interac6ve
Recep6on
§ Benefit: without interactive reception only 24% of
the necessary service work was identified.
With Interactive Reception about 90%. !
§ More Orders: without interactive reception the
customer orders only in 50% of the cases
additional services.
With Interactive Reception in 83% of the cases. !
§ More Revenue: With interactive reception you can
sell more services,
in average 57 EURO plus per workshop order.!
30% more interactive receptions with 20
service advisors
-> 600’000 EUR/year additional revenue.!
©
proaxia
consul/ng
group
-­‐
2012.
All
rights
reserved
and
company
confiden/al.

7. Demo:
Mobile
Service
Advisor
Interac6ve
Vehicle
Recep6on
• Improve
Customer
Interac/on
• Crea/ng
more
Business
©
proaxia
consul/ng
group
-­‐
2012.
All
rights
reserved
and
company
confiden/al.

8. Thanks
for
your
aRen6on
!
Contact
Peter
M.
Brak
Partner
Mobil:
+41
(0)79
353
38
15
peter.brak@proaxia-­‐consul/ng.com
proaxia
consul6ng
group
ag
Industriestrasse
176
CH-­‐8957
Spreitenbach
Tel.:
+41
(0)56
418
20
80
www.proaxia-­‐consul/ng.ch