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MASREYA, Egyptian Company for Services
& Collections, Ltd
Jan 2012 — Present
Elphlistiny Clothes Stores October 2006 — May 2011
Mohamed Ahmed Mohamed
Ismail Elgndi
E-mail: m_elgndi@yahoo.com § Phone: +201064831119
01065642828
7 Elgendy street, Gdeal,MansourahDakahlia 35111, Egypt
OBJECTIVE
"Hard work is the way for success and it will always be" this is my logic and am seeking a job that fits my
qualifications or experience
WORK EXPERIENCE
Debt Collector
Debt Collecting:
Knowledge of proper and ethical debt collection techniques.
Ability to quickly build a picture of a customers’ personal circumstances and needs.
Strong negotiating, counselling, and problem solving skills.
Experience of collecting first and third party accounts.
Working knowledge of Microsoft Office Suites Word, Excel and Access.
Ability to be discreet while working withconfidential information.
Able to work well as a team and on own initiative.
Personal:
Strong attention to detail.Having a keen sense of urgency.
Excellent listening ability and superb questioning techniques.
Always accurate and on time in completing duties.
Manger
I Gained
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and
legal work environment; developing personal growthopportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job
results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems,
policies, procedures, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information;
Mohamed Ahmed Mohamed Ismail Elgndi 1
Bachelor Degree of Commerce
(Accounting)
Sep, 2006 — May 2012
identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating
outcomes.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective actions.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving
quality and customer service problems; identifying trends; recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; benchmarking state-of-the-art practices;
participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
QUALIFICATIONS
Management:
Performance Management, Project Management, Coaching, Supervision, Quality Management, Results
Driven, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback
Debt Collection:
Recovering money from people who have taken out loans.
Working withCredit Controllers to contact debtors to pursue payment.
Making outbound collection calls to debtors.
Reducing the outstanding debt owed to a company.
Responding to telephone inquiries using standard scripts and procedures.
Working withdebtors to work out payments.
Following up clients on previous payment arrangements.
Locating and establishing contact withdebtors.
Maintaining accurate, up-to-date customer account information.
When necessary liaising withsolicitors and bailiffs.
Daily banking and processing received cheques and cash.
Reviewing the arrears of clients.
Negotiating settlements withclients.
Taking ownership of debt collection cases.
Maintaining appropriate and comprehensive records of all customer discussions.
Reporting daily progress against targets to the Team Leader.
EDUCATION
University of Mansourah
Got Bachelor Degree of Commerce (Accounting)
Mohamed Ahmed Mohamed Ismail Elgndi 2
INTERESTS
Music, Reading, Writing
Mohamed Ahmed Mohamed Ismail Elgndi 3

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Mohamed CV (2)

  • 1. MASREYA, Egyptian Company for Services & Collections, Ltd Jan 2012 — Present Elphlistiny Clothes Stores October 2006 — May 2011 Mohamed Ahmed Mohamed Ismail Elgndi E-mail: m_elgndi@yahoo.com § Phone: +201064831119 01065642828 7 Elgendy street, Gdeal,MansourahDakahlia 35111, Egypt OBJECTIVE "Hard work is the way for success and it will always be" this is my logic and am seeking a job that fits my qualifications or experience WORK EXPERIENCE Debt Collector Debt Collecting: Knowledge of proper and ethical debt collection techniques. Ability to quickly build a picture of a customers’ personal circumstances and needs. Strong negotiating, counselling, and problem solving skills. Experience of collecting first and third party accounts. Working knowledge of Microsoft Office Suites Word, Excel and Access. Ability to be discreet while working withconfidential information. Able to work well as a team and on own initiative. Personal: Strong attention to detail.Having a keen sense of urgency. Excellent listening ability and superb questioning techniques. Always accurate and on time in completing duties. Manger I Gained Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growthopportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Establishes strategic goals by gathering pertinent business, financial, service, and operations information; Mohamed Ahmed Mohamed Ismail Elgndi 1
  • 2. Bachelor Degree of Commerce (Accounting) Sep, 2006 — May 2012 identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. QUALIFICATIONS Management: Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback Debt Collection: Recovering money from people who have taken out loans. Working withCredit Controllers to contact debtors to pursue payment. Making outbound collection calls to debtors. Reducing the outstanding debt owed to a company. Responding to telephone inquiries using standard scripts and procedures. Working withdebtors to work out payments. Following up clients on previous payment arrangements. Locating and establishing contact withdebtors. Maintaining accurate, up-to-date customer account information. When necessary liaising withsolicitors and bailiffs. Daily banking and processing received cheques and cash. Reviewing the arrears of clients. Negotiating settlements withclients. Taking ownership of debt collection cases. Maintaining appropriate and comprehensive records of all customer discussions. Reporting daily progress against targets to the Team Leader. EDUCATION University of Mansourah Got Bachelor Degree of Commerce (Accounting) Mohamed Ahmed Mohamed Ismail Elgndi 2
  • 3. INTERESTS Music, Reading, Writing Mohamed Ahmed Mohamed Ismail Elgndi 3